I am going to try as calm as possible while I type this. I have spent an hour on the phone and now waiting for a call back to address a charge on my account for a non returned phone. I returned the phone back in May of this year (2023).  Was told that my new phone would be shipped upon receipt

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off. I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been payi

There are three lines being charged on my account that I do not recognize. I need help ASAP getting these charges credited back to me.

ATT won’t let me bypass the protection option if i choose to decline it. It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

I would like to file two separate complaints against two separate ATT Corporate Employees. I have 3 voicemails left by one supervisory employee of him singing on my voicemail. Trying to get service from ATT has been a nightmare and getting a car is easier that establishing service with ATT. I have

I’ve been an att customer for over 28 years + and aside from an unauthorized change that was “supposedly” fixed with my grandfathered business account in 2015 I’ve had a decent experience with att… until NOW.  The reason for all this ? Att customer service. What began as a good deed ( tryin

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

My identity protection service notified me that a @BELLSOUTH.NET email account exists with my personal information but I've never created an account with Bellsouth. Please advise who I contact to have the account investigated.

I was recently interested in trading my current device in for an iPhone 13. I filled out the required trade in information and submitted it. After doing that I got an email saying "It looks like we couldn't complete your order To get things back on track, let's confirm that this order came from y

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

I managed our building's small HOA and our contract was up for renewal in August of 2023. July 2023 ---> I called to renew and it was aligned and accepted: Ref ID: C34727672 September 2023 ---> I then noticed that my bill increased and it stated that I was no longer a contract customer so

Our small family-owned business has used AT&T for 14+ years now. We renew/renegotiate our contract EVERY October because most all AT&T customer knows they will easily double your price and say the promotion ran out if you don't renew annually.  Every year it takes several hours on the

I received an email asking me to verify my sbc global email account. It appears to be fake but I am not sure. Anyone know anything about it?

The email is mine, but the sbcglobal.net isn't my email, I don't even know what this is. So I'm wondering why someone used my email name to this address? This may not be a question that you can answer, it's a email in my public search under my name. But it was not me who used this address. Thank

I have tried to access my att.net email with the appropriate password, but I keep getting an error that there were too many attempts and my account has been locked. The answers to my security questions are not working.  Please help??!!!

Got an email stating: ATTENTION! Our records show you have not set up password recovery options for your AT&T email account. and a link to click on to update my profile. Is this legitimate? I updated my profile several months ago so why am I getting this now?

I got an email saying I requested my email be disconnected TODAY! I DIDN'T. PLEASE VERIFY. Lynette (Edited per community guidelines) [email scrubbed] (Edited per community guidelines) landline (Edited per community guidelines) cell

I am locked out of my sbcglobal.net account. I have tried to reset my password, tried my challenge questions and have called every number, but a week later, I still cannot access my account.  I am wondering if it has been hacked.  I know what my password and my challenge questions are

How do I delete fake email the has been setup in my name?

My plan started 11-2018, at that time the offer was you can choose a premium channel I choose HBO on 4-2019. I also received an email that stated with my unlimited plan I would get HBO for life. Now when I call, agents say that I never had HBO, or that it was a glitch in the system they went in corr