Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Closed
The Z fold 3 and 4 has the black line of death in the middle of the inter fold screen. The customer don't know until there factory warranty run out and down the road you have a black line in between the fold that the consumer have to paid a deductible to get it fixed for the manufacturer prob
Questions
•
Samsung
Accepted Solution
Hi, Do my call gets recorded when i talk to my friend or to my parents over phone. Like do your company keep our phone conversations recorded. Like, do you have recording of my call conversations what i talk during call over my phone and if yes would someone be able to get from you like police or an
Questions
•
AT&T Phone Features
Accepted Solution
I need to speak with someone. Someone has used my account to open numerous phone lines, purchase multiple devices, and had changed the address on the account. I DO NOT need the number for the fraud department. I have called over 100 times and can not get a human on the line. I hav
Questions
•
Wireless Account
Accepted Solution
While we normally have unlimited internet on our phone, your company employee suggested that we buy home internet for $20 per month, so we connected internet to our home.When we received a bill of around $ 400-500 per month, we said cancel it and returned the modem, then your company employee told u
Questions
•
AT&T Internet Account
Accepted Solution
There are extra iPhones on my account that I did not order & I am having to make payments on them. AT&T will not do anything to help me. I also have an iPhone 8 Plus that is paid for & they have me making payments on it again. I cannot upgrade my 8Plus because of this. Every time I talk
Questions
•
Wireless Account
Accepted Solution
Representative at the store told me that If I also sign up for internet that I would receive 25% off my phone plan. However I never saw this price take effect. Later I was told that this offer is only available to customers who start thier two accounts at different times and there is nothing they ca
Questions
•
Wireless Billing
Accepted Solution
My grandmother ordered a phone for me for Christmas (it was a surprise, but she had me open it today) and it turns out that y'all sent her the wrong one. She is 74 years old, and isn't good with computers or technology, so she placed the order over the phone, and did not ask for my assistance becaus
Questions
•
Apple
Accepted Solution
A random "missed" call with area code 708 (not my area code) showed up in my calls queue. It is named "Voicemail" and has the voicemail icon next to it. I called and it is a voicemail system asking me for my password. I forgot my password but input one and it said it was incorrect/try again. Never s
Questions
•
Android
Accepted Solution
I went to questionably sane lengths to qualify for an AT&T offer of BOGO+ $300 VISA reward card but never received the card. The $300 was integral to the purchase decision.I was on vacation when a phone on our plan needed to be replaced.The requirements stated that the upgraded phone and new phone l
Questions
•
Wireless Billing
Official Solution
I rec'd the following message on my AT&T email account at 12:58am EDT: Hello,You recently talked with someone at AT&T or told us online you forgot your User ID. As you requested, here's the User ID information for your AT&T online account(s). To sign in, enter the User ID for the acc
Questions
•
AT&T Internet Security
Accepted Solution
I’ve attempted to order online (with and without customer service help) a series 9 45mm watch six times. Each time, AT&T cancels the order after about 12 to 24 hours. I’ve had my identity verified but it still gets cancelled. Last customer service agent (they’ve all be very helpful) said I had
Questions
•
Phone & Device Upgrades
Accepted Solution
@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac
Questions
•
Phone & Device Upgrades
Accepted Solution
Closed
After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf
Questions
•
Phone & Device Upgrades
Accepted Solution
I would like to inquire about the policies and procedures of AT&T concerning the usage of third-party SIM cards. Is it possible for customers to conveniently purchase any compatible SIM card from a retail store for use with your services? If so, are there any specific limitations or restrictions
Questions
•
Network Coverage
Accepted Solution
Closed
I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho
Questions
•
AT&T Fiber Equipment
Accepted Solution
Running latest 17.2.1 software on iphone and getting calls indicating there is a voicemail, trying to get me to accidentally answer the Spam Risk phone call. There is never a voicemail left on my phone when this happens. This is happening often; voicemail is often displayed where caller id is, DURI
Questions
•
Apple
Accepted Solution
Just like other excited clients I ordered the S24 Ultra. The issues started with my orders being canceled, "by request", when I never requested it. Then my order that finally was processed became lost in transit and I had to report it to ATT. A good neighbor then brought my package to me with my pho
Questions
•
Android
Accepted Solution
I am looking for the best way to report fraud I experienced at an AT&T store. I was misled and scammed by the store rep. Now when I call to speak to the store manager, he tells me the manager is not in. Customer service and customer legacy have been unhelpful. How can I open a case to get my iss
Questions
•
Apple
Accepted Solution
My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe
Questions
•
Android
Accepted Solution
I received the attached letter yesterday in the mail, dated November 8th. It says an unauthorized person gained access to my CPNI info. I saw the data breach in March but nothing recently. AT&T chat said it was spam. Can anyone confirm this?
Questions
•
Online Account Access