Out of nowhere a new iPhone charge has appeared on my account. Been trying to get this resolved through customer service is just not going anywhere. Have spent numerous hours on the phone with support. Every time I get an Support person, they say they will resolve it but nothing is happening. How do

When you preorder a device, you see the placeholder tax deductible in your bank, well after 3-4 days or a week it falls of the account and the bank refunds it back, until it’s ready to ship and then they try to charge the card again. ATT blacklisted a credit card of mine because of this, there wa

Bought a phone in cash from an individual, super clean phone more or less brand new. I found out that its not paid off and I don't use ATT and am wondering how to either charge them with fraud and get it unlocked for my use or if ATT doesn't even want to deal with things like that?

My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out o

The store manager of a corporate store lied to me about credits being reflected on my AT&T bill. They said that my bills reflected a monthly credit. This is demonstrably false. I have been trying to resolve this issue since mid-January, but have lost all confidence that the store manager has or

AT&T BOGO Fraud?I needed a new phone in March of 2018. I was considering getting a new one through my current provider Verizon. My husband talked about maybe switching over to his plan at AT&T which he had been with for over 10 years. We also have internet with AT&T. We went into the AT&T in our loc

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

I placed an order online for AT&T Internet 300 on Dec 19th 2020. There was a promo that stated that the gateway is going to be free for 12 months and after the 12 months the standard $10 equipment fee applies. The promo also showed up on my cart as a separate line before I placed the order.

cancelled account and suspended lines fraud team cancelled service and lines

Don't buy this alarm system. In my home for more than a year and still AT&T make me pay for more than a year and I want to cancel and they don't want to send me the cancel bill, I used to have it but I disconnected the same week and they refused to cancel the account and made me pay for a system tha

I added a new line and a new phone for my son. I have called and talked to more than 8 people. I just want a new phone. The phone was on when I opened the box and automatically asked for a password. I called Customer Service and they said the the IMEI was from a used phone. I just want a new one sen

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

I got this email today, 12/17/21. But unlike any previous such emails purporting to be from a Joey Ridz at AT&T, in the body of the email, below the message copied here,  the same message from Joey was repeated 4 more times, but with this above each of the other 4 occurrences: "On Saturday

How long has this issue been happening? How much money have I lost when people tried to call me? ATT customer service and fraud department never followed up with email discussing they looked into it. I have paid my bill on time for 20 years. If anyone tries to contact me from a landline to cell, dia

Someone called from a 929 area code to set up an att installation. It coincided with what I was expecting. I figured it was a scam when no one showed up at the requested time and att said they had no record of the order. I don't think I gave any sensitive information, but what is the goal of this

Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the

I was Identity Thefted by 2 people I know. The cops and banks are not helping me much so its up to me to get to do the foot work... I know they got my wifi and ported my cell somehow to took over my Google account. I found this device on my Google thats def not mine and Im pretty sure its one of the

Dear community, A store employee enrolled me into an Elite Business Plan without my consent. I did not know until I received the first bill. Since the monthly fee is too high compared to my original choice as a basic consumer plan, I had to change back from the Elite Business Plan to the consumer

UNWANTED AND NOT AUTHORIZED SALESMEN***SCAM*** Why are in home experts allowed to come to your home without customers consent? Why do in home experts enter your home under false pretense? There's no soliciting in our neighborhood so sending out a in home expert who states they are here to s

Recently two door to door salespeople came to my house and sold me on 1GB fiber. I asked them to confirm multiple times that this was fiber and they promised that this was the case.  Fast forward to today, the technician arrived at my door without a mask and tried to walk in even though I was