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Dear AT&T community.This is going to take you WAAAAYYYY back in history; 2008 to be exact. I was a customer of Bellsouth which got bought out by AT&T

Questions

 • U-verse TV Account

493

8

0

0

Liars in the store in Los Angeles California - lied about the promotion of 2 iPhones for verse

I am dealing with liars in a local store and nobody is helping. Since March I have been paying for 2 iPhones when it was only supposed to be 1 iPhone.

Questions

 • Wireless Account

157

5

0

0

Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multi

Questions

 • Wireless Billing

279

8

0

0

Need to talk to upper management to cancel an order - customer service transfers me to anyone else.

Yesterday I was excited to place an order for wireless service and went to online chat for help.The guy "Junior C" had me place 4 seperate orders for

Questions

 • Wireless Account

567

1

0

0

Who do I contact about ATT fraudulently promising me a 'rebate'

I brought my phone to ATT for a prepaid service because they were offering a visa 'rewards' giftcard after 3 months. When the time came, I followed al

Questions

 • Wireless Account

11

0

0

got a text for a service installation

the message saidHi this is Jimmy, AT&T technician and I received a call that you needed service installation to be at your location at 10 am tomorrow.

Questions

 • Data & Messaging Features, Internet Tethering

4

1

0

Fraud by AT&T - and it was recorded by their own System. DO NOT USE AT&T

I asked for an upgrade, received the phone, and they started billing me for a new phone number. I asked for an upgrade not a new phone line.   They to

Questions

 • Wireless Billing

13

1

0

WORST COMPANY EVER!! I WAS LIED TO AND MISLED!

Suffice to say my time with AT&T has been roughly about 10 years. This past year, I got a new phone. I went into the store. I was lied to by the emplo

Questions

 • Wireless Account

35

1

0

Promotion

Anyone know how to get the promotion for $50 of Samsung Buds+ to work? I've literally spent 14 hours on the phone with ATT and have been messaging the

Questions

 • Samsung

12

1

0

Someone else's credit card on my account!

Just a warning to everyone out there: I had someone else's card on my account! The card was from a town I have never been to and was a type I have nev

Questions

 • More AT&T PREPAID Discussions

240

1

0

0

JUNK CALLS

How do I stop fraudulent calls to my 85-yr old mother? They have caller ID, but those numbers are false, often disconnected. Unfortunately she bit se

Questions

 • AT&T Phone Features

11

1

0

Need to report multiple representatives from your help line

Hi I have been on the phone with your customer support line since this morning. I've been trying to report a serious issue which still has not been re

Questions

 • Other

315

1

0

0

Replacement iPhone X from Apple device flagged for fraud when I try to unlock it!

Hi,I have an iPhone X (already unlocked by AT&T) and there was an issue with my mute button so Apple sent me a replacement, When they sent me the emai

Questions

 • Apple

525

1

0

0

No reward card

I still have not recieved my reward card, it's been over a month since it says it was shipped. When I try and call the number, I just get hung up

Questions

 • Apple

19

1

0

Unknown charges while switching

I switched to AT&T from T mobile recently. I was told that my account would be taken care of, as long as I switch by a certain day and as long as I gi

Questions

 • Other Phones & Devices

10

1

0

Original account cancelled and new account created and charged 150% more.

My original account is cancelled and new account created with 150% more charge. I tried to call them to talk but no luck. Please get back to me with e

Questions

 • Wireless Billing

19

2

0

How can I get past the customer service reps to someone who can fix an error caused by ATT?

I bought 2 LG phones last September during the BOGO - bringing ATT a new customer who switched form verizon to my plan - I was told we had to pay the

Questions

 • Wireless Billing

72

2

0

Got a notice in the mail about a new internet account for someone who doesn't live in my household at my address

No idea who the person is and I already have internet set up with AT&T here. Installation is supposed to be on Thursday so how does this account

Questions

 • AT&T Internet Email & Security

13

2

0

Anyone had any luck with the fraud dept of Att?

Three days ago someone on accesend my online account and illegally order two new iPhone Xs for $2500. I have called AT&T 5 times waited on hold for ov

Questions

 • Wireless Account

143

4

0

0

Useless customer service and fraud

I went to one of your shops to get a provisional pre-paid SIM card, I was chatting with the at&t person regarding how much I needed a new iPhone. She

Questions

 • AT&T Phone Account

226

1

0

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