Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (273)

Relevance
Why have insurance

What is the point of having insurance on a device if when you file a claim they send you a device that does not even compare to the product you purchased I have a Samsung Galaxy Book 2 that I did a claim on. Came with a keyboard, pen, charger, and a USB port. They sent me a freaking tablet upgrade

Questions

30

1

0

Promotions Department blatantly LIE to secure sale. SCAMMERS

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

Questions

173

3

0

ATT agent kept out trade in phones

I call ATT about my internet service they send a wireless sale agent out who convinced my husband to switch out family plan from T-mobile by telling him our phones we paid in full from will be credited and all we had to pay was $5.56 per line plus $166 for the phone plans after calling every month a

Questions

23

1

0

Trade in Rip off, terrible customer service

Traded in 3 phones in October/November of 22. Everything went wrong from the beginning.  only received 2 trade in boxes, had support help me to prep the phones for trade in.  lost 1 phone at the trade in facility.  Got everything "sorted out" per management back in Jan/Feb, waiting a

Questions

41

10

0

retrieving the recorded conversations

How do I gain access to the information recorded and all intake of original bill of sale.

Questions

40

2

0

Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

125

3

0

Don't waste your time with ATT promos

I kid you NOT, ATT just did the same thing to me. It started last July 2022. I decided to trade my phone in and use their promo of 800 off in a new phone. Sent mine in through my local post office and just like you, it says stuck in transit. After getting the run around with ATT for over 6 months an

Questions

62

3

Moved and AT&T admits they can no longer provide service, yet charges huge fees to cancel?

Has anyone else ever moved and AT&T has admitted to now not being able to provide cellular service at your new residence yet charges you almost $2500 to cancel?! Backstory: we upgraded two lines last year and traded in 2 iPhone 11s as an “even exchange” on 2 new iPhone 13 pros. We also purcha

Questions

30

5

0

Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

53

2

0

When does Trade-in recieves?

I have switched to ATT from T-Mobile. I thought 5G coverage would be better. I have not noticed any difference yet.  Also, I traded my iPhone X for the worth of $350 as it is $700 if I fix the cracks on the screen. I saw this deal on my side of the account but when I visit different locati

Questions

79

10

0

DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Questions

33

8

0

Fiber throttled to 300mb by forced modem

From what i can tell after shelling out 500 bucks for a new modem and router system, and paying far too much every month for gigabyte fiber speeds, I've been forced to almost nothing speeds with pitiful range because I'm "not allowed to change the modem". If this is indeed true and i am not allowed

Questions

193

2

0

What is sddv

Please explain to me what sddv means. I know that it is just a code for billing. But what do the letters stand for? What is the acronym?

Questions

199

2

0

10 days my att internet been down

Dear AT&T,   Today it has been 10 days and still no internet service from AT&T(30104) All I want to do is watch my roku TV.  Today I figured out if I pay for mobile hot-spot data on my AT&T  pre-paid phone I can watch tv, but the only problem I have is I've already paid f

Questions

62

0

0

AT&T Note 9 bought from AT&T store doesn't work

I've got 3 AT&T Note 9 that are AT&T branded and I purchased from AT&T store. All 3 are paid off in full. Using AT&T Straight Talk. They all were working just fine after the 3G shut down. All calls, texts & internet work without any problems. That was until I acquired the unlock

Questions

33

2

0

$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

Questions

156

14

0

Nat 3 on PS$ with at&t lte internet

Help! No matter what I do I cannot get my son's PS4 out of Nat 3 strict settings and I know it's due to the fact that our internet is from at&t lte (through Trifecta). There has to be a solution for this! Can anyone help? He wants to play with his friends and is unable. Thanks so much. Tuturials

Questions

448

6

0

Existing customers pay $80.00 for the same thing (or far less) as new ones pay $35.00 for?

I live in an historic neighborhood; there is fiber to the box at the end of my block, and copper the rest of the way to my house. ATT is pushing VERY hard for us to switch to fiber.  I would have switched a while back (of course!), if I had a half day to sit home so they could install it. 

Questions

104

17

0

Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

20

1

0

AT&T Yahoo email password reset

EVERY time I log out of my AT&T Yahoo email, and anytime my logged in account remains idle for more than a few hours, I am forced to reset my password. I try to log in and receive a message telling me that my user ID or password is incorrect. I end up resetting my password at least three times a

Questions

158

7

Not finding what you're looking for?