Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (323)

Relevance
Selected Relevance

Closed

AT&T will not unlock my PAID-OFF iphone

I bought an iPhone 12 mini little over 1 year ago. AT&T first sent me to their website, on the website I Kept receiving an error message, I tried this for 4 days, I did keep calling AT&T 611 which was no help at all. FINALLY an agent from 611 connected me to a 611 Supervisor (Rona employee

Questions

49

1

0

Agent messaging me on personal phone

I went in to get the upgrade and made conversation with the agent I was working with. He’s 28 and I’m 20, and he had to use my ID to verify it was me for my account (so he deff knows my address). During the upgrading process he made me take a picture of both his work number and personal number “just

Questions

65

1

0

Need help resolve mess caused by uncaring living at & t acct wireless rep manager

This is NOT FULL LETTER PLEASE GO TO LINK FOR FULL EOUOFNT LET SUBMIT ALL TOO MANY WORDS Logan Williams, AT&T management rep show up at my house. here for over an hour. Pushing  sales on me that he was going to give me all these deals that I would have a better deal than I was getting already I h

Questions

33

4

0

Locked out again from Email, after one time of using password Care Code: 201.2

I logged in to email website using keychain password, and it IMMEDIATELY said I was locked out for attempting to log in too many times, and I HAVE to change my password! 1) I don't want to change my password nothing was wrong i logged in one time like usual, but it did not log me in, instead it blo

Questions

233

1

0

ATT Store says my S7 is not 4G but I don't believe them...

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Questions

2.2K

3

0

Where's my $700 Credit for Trade In

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Questions

319

2

Why Direct TV and AT&T Lost 10 Billion in 30 days After Deplatfroming NewsMax and OAN

I want to express my displeasure with your decision to deplatform Newsmax TV. It was a terrible decision, and as a result, we will be cancelling our 5 phone cell phone coverage with you after 11 years. You go woke you go broke.

Questions

1.5K

14

0

Phone activated without permission

I got a new Google Pixel 6 Pro in exchange for my Google Pixel 4. I told the employee I didn't want it active yet as I had another phone I was using at the time and wanted to wait until the service date to activate my new one. My mom was paying my other phone so it ended up being months. I eventuall

Questions

189

7

0

Non-returned device fee

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

Questions

2.2K

14

What is this "Smartphone with Trade in Promo"?

What is this "Smartphone with Trade in Promo"? I was charged $23.14 and I didn't order a phone or authorize the charge. I can't find an explanation of the charge anywhere. The online chat bot is useless...

Questions

129

6

0

Closed

Bad business ( probably illegal) practice

My home & work is dependent on having an internet connection. I tried to go online this morning & got a message that my Internet was under a Voluntary  Suspension.  I didn’t suspend it but found out after making multiple calls that my service was being held hostage & AT&T

Questions

642

80

0

Shady plan switching, non existent BYOD credits and no support for nurses as promised.

So after talking with a representative, I ordered a plan online, promised no activation fee, 250 credit pretty line byod, and a medical response discount. I had trouble with my sims, I'm not a newb in this department, and called their joke customer service the different times. I had my plan switche

Questions

45

1

Charges for an Apple Watch I returned

I went to the ATT store June 5th. Both my husband and I upgraded our phones and took advantage of the BOGO watch sale. I was also talked into a 3rd watch for signing up with firstnet. I told the rep I didn’t need it, but he insisted I take it because it was free. Later that night, I decided it was a

Questions

98

3

0

At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

81

2

0

Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

62

1

0

If you can text but can not make calls, try this

If you're on ATT and one day your phone can text but not make or receive calls, download this and set it to GSM/WCDMA preferred. https://play.google.com/store/apps/details?id=com.xsquarestudio.forcelte&hl=en_US&gl=US I think they break things when they do p

Questions

41

0

0

Lost phone

Why when you lose your phone and try to purchase a new one online do they send a security code to the phone you lost? I addressed the issue this morning with a rep for 20 minutes and she couldn’t help. I asked her to get me someone who could so she sent me to a manager named “Jennifer”. I was on the

Questions

92

2

ATT unable/unwilling to unlock eligible device

Hi I have moto G pure phone that att is not able to unlock and customer service is unable to help any further and has denied my unlock request and since decided to have me call Motorola myself to waste time asking them for help when they just refer me back to ATT. My phone DOES meet all requirements

Questions

73

3

0

Wrongfully charged

We are getting charged from an iphone 14 we did not receive. me and my wife recently ordered a phone through the at&t branch in LA, but store manager then ordered the wrong phone so she canceled it immediately but it was already processed through my account, she then canceled the at&t accoun

Questions

25

1

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

98

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.