I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

I went to the ATT store June 5th. Both my husband and I upgraded our phones and took advantage of the BOGO watch sale. I was also talked into a 3rd watch for signing up with firstnet. I told the rep I didn’t need it, but he insisted I take it because it was free. Later that night, I decided it was a

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Why when you lose your phone and try to purchase a new one online do they send a security code to the phone you lost? I addressed the issue this morning with a rep for 20 minutes and she couldn’t help. I asked her to get me someone who could so she sent me to a manager named “Jennifer”. I was on the

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

So I traded in an iPhone 11 for the iPhone 14, at the time of trading in the iPhone 11 the promotion was 800 in billing credits for the iPhone 11. So I decided to trade the phone in and proceed with the trade in. After two month I receive a promotion card in the mail of 150$ for my iPhone 11 and I’v

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

No wifi calling on my unlocked s22 + I got it today. I use Firstnet which is through ATT and same programming. Tmobile, verizon, sprint all accommodate unlocked phones. ATT doesn't care about customer wants and needs, and they dont care about people on its towers. They aren't even Verizon call qual

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Hi I have moto G pure phone that att is not able to unlock and customer service is unable to help any further and has denied my unlock request and since decided to have me call Motorola myself to waste time asking them for help when they just refer me back to ATT. My phone DOES meet all requirements

Adam with ATT came to my house to give and set up my new phone. He kept making sure which number was mine, and asking about me. I found everything normal until after he left, I got a text asking to hang out and when I was leaving. I asked who it was and he said it was him. He also implied that he wa

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

We have had ATT service for about 7-8 years. June 20th, 2020 we dropped the Direct TV service, returned the equipment etc and continued on with the phone and internet plan. ATT charged us the next month July 20, 2020 for the Direct TV that was cancelled. They apologized and issues us a credit on tow

I bought an iPhone 12 mini little over 1 year ago. AT&T first sent me to their website, on the website I Kept receiving an error message, I tried this for 4 days, I did keep calling AT&T 611 which was no help at all. FINALLY an agent from 611 connected me to a 611 Supervisor (Rona employee

I've had an sbcglobal.net account for nearly 25 years. A while back I tried to set up my sbcglobal email on a new device (I had to transfer my number away from AT&T for work requirements).  After entering my username and password I get a screen asking me to select an AT&T phone number

I have filed a claim with Sedgwick because AT & T cut my power line. I have a claim number.  I have responded with all documents in the correct time frame.  AT& T representative Tim Patterson and Sedgwick representative Catherine Mwamba both stated that AT &T is responsible an