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Unanswered Questions

I have been on chat for over an hour. The rep, Estefania refuses to answer my questions with anything other than a link to the FAQs page (sidenote: my questions aren't answered in FAQs). What number can I call to speak with someone that can answer real questions?

Questions

 • Wireless Billing

30

1

0

Att notifying me every 2 minutes that I am logged into my bussiness account

I just activated my account in the ATT Business Direct portal, about 10 minutes later I started to recieve 2 to 3 calls every 5 five minutes, I now have over 50 voice mails. The calls are coming from 800-221-0000 When I try to call the help desk they keep claiming that this is not coming from ATT, b

Questions

 • AT&T Fiber Account

35

0

0

MULTI-DAY OUTAGES OF MOBILE INTERNET AND PHONES IN ALABAMA

Second day in a row of zero internet signal and zero phone service in Alabama. WE CAN'T EVEN DIAL 911. When you call customer service from a Non- AT&T phone: AT&T "is experienceing longer than usual wait times" and several hours on hold is wasted time because your call goes unanswered. T

Questions

 • Network Coverage

11

0

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

 • Device Features

1.7K

9

0

How do I reactivate my phone?

I went to the ATT store in the Victoria Texas mall and they tried the old bait and switch maneuver kinda on me. I told them that I wanted to trade in my iPhone 6 for a new IPhone 7 and they were really nice and said "sure we can help you". So they take my information have me sign 2 digital signature

Questions

 • Apple

628

3

0

Multiple Hard credit inquiries on my credit in two days

Hi,   ATT made two times hard credit inquiries to my credit and no one in the sale team and anywhere I call can help me with this and why there has been multiple credit inquiries from ATT in my credit cards.   I called Trans-union, Equitfx and Experion and all of them said that ATT needs to send the

Questions

 • AT&T Fiber Ordering

73

1

0

Trying to unlock a paid off phone but ATT system saying it has not been paid off

I have been trying to unlock my friends previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before y

Questions

 • Account Features

89

1

0

Transferring to Another Cartier

I have been unable to get any help with my account. My bank account was frozen over a weekend because my bank thought there was fraud. There wasn't. I was using a VPN, and I had the situation cleared by Monday. Unfortunately, the bank stopped all incoming and outgoing posts until the situation could

Questions

 • Other Phones & Devices

22

1

0

AT&T SIM cards from the Tracfone kit do NOT work!

Recently purchased the SIM card kit for Tracfone consisting of three different SIM cards: AT&T, T-Mobile and Verizon. I have always used AT&T cards in my unlocked BLU G9 Pro and other BLU phones.  But as soon as I switched over to TF, I cannot make or receive phone calls.  Multipl

Questions

 • Other Phones & Devices

52

2

0

Technician came out and now all we are ALLOWED TO HAVE IS 1.5!

So we never had quick internet, for years we had basic 5 and we always wanted quicker internet. then we get issues with our line and a technician comes out and what does he do to help us? NOTHING he permanently makes us 1.5 and oh I called multiple times and I checked my account and tried to get our

Questions

 • AT&T Internet Plans

59

3

0

Plan Change/Bill messed up?

Hello, I switched about a week ago to the Unlimited Extra plan from the older Unlimited Plus Multi-Line in a attempt to reduce my monthly bill. The site said my bill would be reduced by $40 per month for the 4 lines we have with our family. Just got the new bill and it is about $45 more than my prev

Questions

 • Wireless Billing

372

5

0

Number of fibers

I already have broadband at home, but I think it is not enough. I want to add more broadband. I now want to know how many broadband lines my house can expand?If you now ,please tell mi,call [email scrubbed]

Questions

 • AT&T Internet Plans

36

2

Un-Authorized/Fraudulent AT&T Wireless Account Opened Using Identity Theft - UPCOMING (Edited per community guidelines) (Edited per community guidelines)

I have been trying since July 01, 2022, to resolve an identity theft case with AT&T Global Fraud.  That department does NOT answer incoming calls, and only replies with auto-responder emails claiming accounts are opened legally.I have filed three online fraud reports and received zero assistance.  T

Questions

 • Wireless Account

65

9

AT&T has failed me

I have been having an ongoing issue with my AT&T wireless account that is now forcing me to start looking into switching carriers. Ever since I had my number ported over to an account that I had with AT&T, I have nothing but issues with that line. For some reason, the network is seeing my ph

Questions

 • Wireless Account

96

3

0

AT&T Lost my trade in phone

       Ive had a rocky start with my new account with AT&T. Lots of things have been messed up with our upgrade processes and now its looking like I'm going to end up paying for it. First AT&T messed up with my first upgrade when I had to make the purchase over the phone

Questions

 • Wireless Billing

217

1

ATT Chat Techs LIED!!!

I was having issues with this craptastic BGW210-700 router and I went to the chat to get help. I spoke to three different techs through chat.  Ester, Harrison, and Marshal.  All three of them gave me different information and I was told i was going to get the latest router. Even Harrison

Questions

 • AT&T Internet Equipment

101

1

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

228

3

0

BGW320-505 Modem not allowing DNS Mods

Yeah real nice AT&T... So you just up and decide to hijack DNS by not allowing me to modify it on the modem. Sure I set my DNS to 8.8.8.8 on the device and think I'm all well and good, but when I do a 'show ipconfig /all' I see it. My DNS Suffix Search List is set to attlocal.net. NEAT! So when I ho

Questions

 • AT&T Fiber Equipment

751

3

0

Person who signed me up for Fiber told me I could waive the equipment fee- they haven't. What gives?

Just signed up for Fiber with AT&T and I was trying to change from Spectrum. The person signing me up told me I could call back and waive the equipment fee and when I did I got told that there is no equipment waiver. What gives?

Questions

 • AT&T Fiber Equipment

37

1

0

Billing issue gone rogue

86 days and counting.... I've been asking for help in resolving a billing issue for 86 days now, and all AT&T has done so far is harass, abuse, threaten, and bully me. So far, three agents have shown up at my house with weapons and intent to harm. All three ended up in jail, so far.Why do we continu

Questions

 • Wireless Billing

37

1

0

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