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Fiberoptic Hole

Fiber optic was installed in my neighborhood a few months back. They dug out my backyard and put a box in the corner. I came home on Friday. The box lid was removed and left open. The next day I saw a large hole where they had dug up my yard to install the conduit. I went to look at the hole and it

Questions

69

4

0

Upgraded to Elite Plan Scam

I called into Customer Care on June 13th to ask about a phone installment. Instead, "Jerome G" insisted I upgrade to the "Elite Plan" because my current 30GB plan was overcharging me. He told me I currently paid $220 for my two lines, but with this new promotion, I'd only pay $212.34. He said it inc

Questions

488

4

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Overall longtime customer experience

I don’t even know where to begin. So I Bought a phone for my son for Christmas on Christmas Eve on the conditions that he would be able to come in and activate it on his own since I was leaving the day after Christmas for an extended business trip. I wasn’t going to buy unless they could follow thro

Questions

58

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Trading In? Read the Fine Print!

I think why everyone is having an issue with this business strategy is because of the verbiage and the appearance of promotional item. In many promotional advertisements they merely say get a certain "Dollar" amount off w/ an eligible trade in. The focus is on the trade in not the duration and the s

Questions

219

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Release my mobile number from ATT to another carrier

Trying to release my mobile number from ATT to another carrier. How do I do that? Online and phone support are useless after multiple calls and lengthy wait.

Questions

805

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Why won't you unlock my devices and let me leave?

For well over a month now, ATT refuses to complete my repeated request to unlock my devices and allow me to leave their service. I have invested at least 12 -15 hours of my time invoved on various chat sessions (I have all of the transcripts) as well as phone conversation (I have detailed notes).

Questions

144

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Warranty Fraud

At&t won't Honor the warranty so if anyone else has a (Edited per community guidelines)ty phone I'm going to see my lawyer tomorrow. I also have all phone conversation I got from customer support, And receipts .Done !! Going to post all my conversation on Twitter, tictoc,and my YouTube channel.

Questions

184

11

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

54

2

0

wireless service, customer support, web site ordering, at&t,, firstnet

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

Questions

42

1

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Cust service abysmal. No sense. No offer for retention

Been thrown around and spoken to like I’m stupid. Ive been ignored and dropped suddenly on almost every single call with an agent. All I’ve wanted was to see if att could match the price of a device with another carrier and no one is listening. They’ll ignore and focus on something else and then ask

Questions

48

6

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Active armor not compatible with device and Call Protect not opening up past upgrade notifications to unregister number

I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

Questions

49

3

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S22 Ultra no longer fast charging after latest update 11/21/2022

My S22 Ultra forced updated its software on 11/21/2022 and now it will no longer fast charge or super fast charge. I have tried multiple chargers and cables which all worked perfect before the update. Now when you connect the charger, it will state fast charging or super fast charging for a second o

Questions

1.3K

4

Internet Air

There is fiber 2 roads over from me and I can't get it. Now there is internet air but it's not available in my area either so I'm stuck with 10m dsl. I have att phone service and get perfect 5g signal sp why is internet air not available. I don't understand how att can leave loyal customers stuck wi

Questions

119

6

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Regarding fake promises and false billing

I'm a customer of other mobile network. After seeing an offer on AT&T official website - $1000 credit for google pixel 7pro with eligible trade-in, I thought to shift to AT&T if the price is low. I went to the store to check about this and the representative said he gonna waive activation fe

Questions

132

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Trade in scam

We had internet problems at home they sent a technician to my house and another guy came with him. I asked why he was here he said to make sure everything was right with the technician.  One think led to another he convinced us the switch to Att.  I was to get 5 new Apple 14 phones we pai

Questions

70

3

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Free Apple Watch scam

I fell for that dumb watch scam first responders get. I know I’m not the brightest I trusted the person helping me and my partner out too much. Moving on what can I do. We gifted the watch but we are still stuck paying the 10$. Should we just attempt to save up as fast as possible to pay it off comp

Questions

38

7

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bought iphone 15 pro max from best buy using trade in deal, now best buy doesnt say i selected trade in...

To continue the header, i purchased the iphone 15 pro max & picked it up from my local best buy store 15 days ago. I did in-store pickup, so in the midst of the order i placed, i selected YES to a trade in & then put in my iPhone 11 i planned to trade in. Best buy's website asked me all the question

Questions

2.6K

6

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I went into the AT&T store to upgrade both of my Iphones And this is what I was offered.

I went into my local AT&T store to upgrade both of my iPhones a 12 pro and a 12 pro max to their corresponding 14 models. I wanted to use the current trade in program being offered, and I knew that I would have to pay off the current balance on each phone.  I was also aware that I would ne

Questions

7.1K

1

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What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

1.3K

5

AT&T Shipping Nightmare

My dad recently tried to upgrade the family devices through a promotion at Target. All new devices came through the mail. My mom already had a new iPhone 13 pro, so they sent an iPhone 13 Pro Max. She didn’t like the size of it so we sent it back in place of the old one, therefore she would keep her

Questions

54

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