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ATT unable/unwilling to unlock eligible device

Hi I have moto G pure phone that att is not able to unlock and customer service is unable to help any further and has denied my unlock request and since decided to have me call Motorola myself to waste time asking them for help when they just refer me back to ATT. My phone DOES meet all requirements

Questions

56

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Stalking

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

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38

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

88

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If you can text but can not make calls, try this

If you're on ATT and one day your phone can text but not make or receive calls, download this and set it to GSM/WCDMA preferred. https://play.google.com/store/apps/details?id=com.xsquarestudio.forcelte&hl=en_US&gl=US I think they break things when they do p

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37

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cannot access email from android device

last 2 weeks I cannot access my email from any mobile device. dont you have any SLA with currently? when will this outage end?

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45

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By One Get One Scam - Leaving AT&T ASAP

Last June 2019 my daughter's phone was giving her trouble and needed to be replaced. Her line was eligible for an "upgrade" so we decided to take advantage of the Buy One Get One Offer. The plan was to get the two phones one for her and one for my wife. We understood the BOGO offer required the a

Questions

104

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Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

53

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Lied to about trade in promotion

So I traded in an iPhone 11 for the iPhone 14, at the time of trading in the iPhone 11 the promotion was 800 in billing credits for the iPhone 11. So I decided to trade the phone in and proceed with the trade in. After two month I receive a promotion card in the mail of 150$ for my iPhone 11 and I’v

Questions

70

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Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

56

1

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Lost phone

Why when you lose your phone and try to purchase a new one online do they send a security code to the phone you lost? I addressed the issue this morning with a rep for 20 minutes and she couldn’t help. I asked her to get me someone who could so she sent me to a manager named “Jennifer”. I was on the

Questions

79

2

Stop someone that is porting my phone number

Chelsea from Blairstown Mo 64726, has been porting my phone number. She has been doing this for a while now and has taken over my phone number, phone, messages, calls and Google accounts and other devices. She has made threats on my life and has also said that she knows about my mental health issues

Questions

32

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BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

63

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Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

28

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Locked out again from Email, after one time of using password Care Code: 201.2

I logged in to email website using keychain password, and it IMMEDIATELY said I was locked out for attempting to log in too many times, and I HAVE to change my password! 1) I don't want to change my password nothing was wrong i logged in one time like usual, but it did not log me in, instead it blo

Questions

214

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rtt keeps activating mid call and dropping my calls

Just this week, RTT started activating on my phone when I am in the middle of a call. Suddenly, the other person won't be able to hear me and will eventually hang up. I see that this is caused by the rtt having turned on in the middle of the call.There doesn't seem to be a way to disable it or uni

Questions

578

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Sedgwick not responding to my claim

I have filed a claim with Sedgwick because AT & T cut my power line. I have a claim number.  I have responded with all documents in the correct time frame.  AT& T representative Tim Patterson and Sedgwick representative Catherine Mwamba both stated that AT &T is responsible an

Questions

439

8

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ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

61

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went to a legit att store and was scammed by the greasy loser that sold my girlfriend and I phones

went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that

Questions

81

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At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

70

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Brand new device Unlocked Samsung S22 doesn't have Wifi Calling Option.

No wifi calling on my unlocked s22 + I got it today. I use Firstnet which is through ATT and same programming. Tmobile, verizon, sprint all accommodate unlocked phones. ATT doesn't care about customer wants and needs, and they dont care about people on its towers. They aren't even Verizon call qual

Questions

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