Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (323)

Relevance
Selected Relevance

Accepted Solution

Why can’t i decline protection plan when upgrading

ATT won’t let me bypass the protection option if i choose to decline it. It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

Questions

312

4

0

Accepted Solution

Closed

AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain: I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS,

Questions

207

13

Urgent

I applied online but the submission never went through and it took money from my bank

Questions

42

1

0

Account opened in my name how do I remove and fix my credit report and score

Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score 

Questions

47

0

0

Closed

Att sales is lying to consumer about account look up and making new accounts to get a sale

Since November 16th I've paid all account to off to reactivate my service in total 1400 dollars if course they take the payment and then I was violated by shady sales tactics wasn't able to get order my way and was trying to be forced to pay and get me device the way sales supervisor wanted she over

Questions

53

1

0

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

57

2

0

Iphone Unlock

I purchased an Iphone that's from AT&T, I have the box and everything for this phone. I am trying to unlock it to use it with my carrier outside of USA (it is compatible with my carrier) but when i try to make the request through the portal it says a request has already been made but neither

Questions

90

2

0

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

60

2

0

I work for at&t

I can’t get in touch with no manager I am a sales rep. A customer was approved for accessory installments and they wanted warranty or insurance so the only thing I seen for that is a tab that said warranty accessory.  When I put that on each accessory it 0 out the price I thought as employees

Questions

15

1

0

Order Status

I got baited into bundling wireless service with my tv and internet last month. I had the worst possible experience with trying to get my application done and phone numbers ported over from current carrier. After all of that I finally got numbers ported and ordered 2 phones on a deal that I was offe

Questions

74

1

0

AT&T Shipping Nightmare

My dad recently tried to upgrade the family devices through a promotion at Target. All new devices came through the mail. My mom already had a new iPhone 13 pro, so they sent an iPhone 13 Pro Max. She didn’t like the size of it so we sent it back in place of the old one, therefore she would keep her

Questions

61

1

0

Why won't you unlock my devices and let me leave?

For well over a month now, ATT refuses to complete my repeated request to unlock my devices and allow me to leave their service. I have invested at least 12 -15 hours of my time invoved on various chat sessions (I have all of the transcripts) as well as phone conversation (I have detailed notes).

Questions

164

2

0

Active armor not compatible with device and Call Protect not opening up past upgrade notifications to unregister number

I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

Questions

70

3

0

Closed

Bad business ( probably illegal) practice - Part 2

Fiber was installed at my residence on 11/10 by AT&T. I have filed complaints with the BBB, GA PSC, and the FCC. Before you start slamming me you have to remember (for those that can!) that this has nothing to do with technology and all about a bad business practice. Please don’t respond with

Questions

56

16

0

I have a collection for a service I never received

When I first started college I was going to switch to att for the student discount. I called them and told them I was interested and planned a callback to verify services. After the initial call I called my provider and explained I'd be cancelling whit them "spectrum". The matched the price with bet

Questions

33

1

0

at&t cellular scam stole sim

fraud at&t help support fraudulent action stealing active sim card account and information

Questions

28

1

0

Regarding fake promises and false billing

I'm a customer of other mobile network. After seeing an offer on AT&T official website - $1000 credit for google pixel 7pro with eligible trade-in, I thought to shift to AT&T if the price is low. I went to the store to check about this and the representative said he gonna waive activation fe

Questions

181

8

0

Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

106

1

0

Device Incompatibility with Network Upgrade

I recently received a notification that my device will no longer work after the network upgrade planned to take effect in Feb 2022. On the informational page it states that any phones not capable of utilizing HD Voice (also known as VoLTE) would not longer be supported. After doing a bit of research

Questions

153

11

0

The system cannot reset your password at this time. Call 611 for help.

i have tried calling and no one seems to understand that i just cant get into my paygonline.com account

Questions

188

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.