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Where's my $700 Credit for Trade In

I switched to AT&T because they offered $700 credit with phone trade in (beginning with $40 phone value) November 2019. The store clerk assured that I am eligible for the credit and I will be getting device fee off of my monthly billing cycle. However, after 1.5 years nothing has changed and eve

Questions

 • Wireless Billing

253

2

cannot access email from android device

last 2 weeks I cannot access my email from any mobile device. dont you have any SLA with currently? when will this outage end?

Questions

 • AT&T Fiber Account

27

1

0

rtt keeps activating mid call and dropping my calls

Just this week, RTT started activating on my phone when I am in the middle of a call. Suddenly, the other person won't be able to hear me and will eventually hang up. I see that this is caused by the rtt having turned on in the middle of the call.There doesn't seem to be a way to disable it or uni

Questions

 • Tones, Games, Videos, More...

449

1

0

Brand new device Unlocked Samsung S22 doesn't have Wifi Calling Option.

No wifi calling on my unlocked s22 + I got it today. I use Firstnet which is through ATT and same programming. Tmobile, verizon, sprint all accommodate unlocked phones. ATT doesn't care about customer wants and needs, and they dont care about people on its towers. They aren't even Verizon call qual

Questions

 • Samsung

1.3K

5

Closed

Account Cancelled

My prepaid account was cancelled in the evening of May 3rd. I have a prepaid account I pay yearly and have about 6 months left on it. Customer service keeps telling me, my account was cancelled because I have a Lg phone. I continue to let them know their system is wrong and I do not have a Lg phone,

Questions

 • More AT&T PREPAID Discussions

94

1

0

AT&T lies to its customers , it's a total scam.

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

Questions

 • Wireless Account

162

4

My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

 • Wireless Account

39

0

0

Fiber installation - Problem with outbuilding? Is fiber really "available"?

I should begin by saying that there is no other available internet in my neighborhood unless you are willing to deal with satellite metered internet. Never mind the fact the phase 2 and 3 both almost completed in our subdivision are both "AT&T Fiber Neighborhoods" as the big signs love to promot

Questions

 • AT&T Fiber Installation

54

4

Closed

Help! AT&T Digital Life is holding me hostage in my own house!

I just purchased a home and the previous owners had an AT&T Digital Life alarm system. The problem is that it is set to auto arm at 10PM and disarm at 7AM. I have not been able to find a way to modify these configurations and the help line will only assist me if I pay them. The alarm is perfectly fu

Questions

 • Troubleshoot

459

5

0

pay for phone but not the service to it

Hello, I currently have around 8 lines on my account with some of them belonging to phones that are not in use yet still under contract. I was wondering, is it possible for someone to continue to pay the contracted amount on a phone yet disconnect the service/not have to pay for service to it? 

Questions

 • Wireless Billing

137

1

0

Closed

Forced to A New Plan--My Experience May (or May Not) Help Someone Else

TL;DR:  Yes this is long, but explains the process and outcome of fighting the change out of a plan I wanted to keep.  And, this was not a COVID temporary account.   Seven years ago in 2013 - nearly to the day - I signed up to AT&T's Home Wireless GoPhone plan (before it was just called Prepaid).  I

Questions

 • Plans & Features

158

3

0

Easement deed

Hello, Can someone please explain in simple terms how AT&T is allowed to dig on my property without permission? Thanks.

Questions

 • AT&T Fiber Installation

395

7

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

49

4

0

Need point of contact for Small Claims (Edited per community guidelines) - Southern California San Diego Area for AT&T Prepaid

Please help.  Last resort I need to file a small court claim against AT&T prepaid wireless as they canceled my wife's account with a balance of $543.02 remaining and no good options from AT&T to resolve this issue.   We contacted AT&T in January as they were going to shut off 3G to ensure that ou

Questions

 • Wireless Account

47

16

0

constantly having to reset password

Every 2 weeks I get signed out and I have to put my password back in. Problem is that it's not accepted and I can't get back in to my email. I'm forced to reset the password. If I want to sign in on my phone, the password will not work. I have to reset it which logs me out of my email on my PC. Then

Questions

 • AT&T Mail Login & Security

73

2

0

ATT website access data and lagging pages issues

I cannot use your website because it lags on each and every change sometimes for so long I am required to login again. If I do get in it always says information not available under my data tabs. If i click on my tab it says oops technical hiccup on our end if it continues call for assistance..When I

Questions

 • Online Account Access

114

2

0

Containment Letter Request

Good Afternoon, I need to order a containment letter for the below easement located on 2121 Briarcliff Road NE, Atlanta, GA 30329 (parcel # 18 109 04 001/1044766). This is a commercial site ( I couldn't find a category that fits my frequest). Will you please assist or provide the appropriate cont

Questions

 • AT&T Phone Installation

13

1

0

Falsely accused of Fraud due to terrible customer service & faulty business practices

Run-through of events I will start this off by saying that hopefully, this run-through will give a better understanding as to how broken AT&T is. My attempt to account for every single event that took place will hopefully shed light on what transpired, but being as so many things took place,

Questions

 • Wireless Account

109

2

0

Keeps signing me out.

I get to sign in easily without any stress but when I try carrying out any activity, say trying to add devices to the cart it logs me out immediately saying "sign in to your deviceYou've signed in with user ID: ******Have another ID?We can't find a wireless account for that ID. Have a different ac

Questions

 • Online Account Access

1.7K

3

0

Motorola One Zoom Software Update Needed

The Motorola One platform is not old enough to simply dismiss in your plans to sunset 3G connectivity. For the sake of your customers, work on a software update that does not brick these devices on your network.  For personal reasons, the Motorola One Zoom needs this update ASAP.  Thank y

Questions

 • Android

54

3

0

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