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No Show on New Installation - is this how AT&T treat new customers?

I had AT&T U-verse Fiber internet installation scheduled for today (Saturday 5/15 between 1-3pm) but tech didn't arrive.. Contacted customer service few mins past 3pm, and told that they were confident tech is coming today to finish install..   2+hrs later, nothing.    Conta

Questions

275

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Bait and switch shell game

At&t offers to customers a 250 gift card if they add a line or open account by bringing in their own phone n their phone number and they do it online. Well I have tried to port in 3 lines with little success. When i tried port in a straight talk number they cancelled the order each time after 3r

Questions

103

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Trade In

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Questions

15

1

Billing issue gone rogue

86 days and counting.... I've been asking for help in resolving a billing issue for 86 days now, and all AT&T has done so far is harass, abuse, threaten, and bully me. So far, three agents have shown up at my house with weapons and intent to harm. All three ended up in jail, so far.Why do we continu

Questions

59

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AT&T jumped my fence

My neighbor recently switched to ATT and the technician ran the line along the top of our fence. They came by 2 days ago to dig in our backyard to bury the line but we weren’t home. I spoke with them through the doorbell camera and told them I have a lock on my gate and they do not have permission t

Questions

104

4

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wow, help or a scolding...??? hmmm.......

first time in this forum- took less than 5 seconds before wanting to turn right back around and exit, but i just want to say this first... i thought this was supposed to be a supportive community or something... after reading 3 posts of people having difficulties, i would rather take my chances with

Questions

49

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UNBELIEVABLE. Locked out of account 2X a week for "unsuccessful login attempts" - UNTRUE.

This is getting ridiculous, now happening multiple times per week: generally stay logged in on my at least two Mac laptops using the Firefox browser and using apple mail on my iPhone. I save my passwords within the app/device so I never, ever have an unsuccessful log-in attempt. IF I oc

Questions

63

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Closed

Entire desktop PC, and all peripherals hacked into via ATT network.

This includes UEFI, motherboard. Mouse, keyboard, monitor, complete driver take over. Attacker/Terrorist(literally) is using these pathways to do anything they want via any protocol or port. I see COMS open up, LPC, I hear my Bluetooth devices connecting silently even when "off". This person

Questions

63

13

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Closed

AT&T is charging extra to spy on our home network, and blocks us from using any alternative!

Dear AT&T, I am outraged by your assault on personal privacy and the free and open Internet. Maybe you think you're helping people with att.com/SmartHomeManager but it is an unwelcome invasion that goes against the core principles of privacy and freedom. It's a big step for totalitarian contr

Questions

839

32

Trade in policy at retail stores vs corp stores

I understand that att has their corp stores and retail stores. and that from the comments the retail stores seem to have more issues because they're not actually att employees. My issue is about the policy of trading in an old phone for promo credit at a retail store vs trading it in at a corp s

Questions

245

5

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SIM card hack Att employees give out your info

I had a SIM card hack , Att employee changed my pin for a hacker going into Att store  The hacker then got acc to my emails , every pic I took , remember every email !! the hacker then stole 38,000 from me  att Fraud department doesn’t answer phone. Att sends me a email saying yes I

Questions

268

3

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MY PHONE WAS BLACKLISTED AND ITS NOT EVEN AN ATT PHONE.

I bought my son the s21 5G July 1st 2021 BRAND NEW FROM US CELLULAR!! For 12 hours today I have been on the phone trying yu fix this issue. US CELLULAR don't in any any way have it blocked samsung don't fcc don't know why it is. CTIA is just as confused as I am. My son's dad added him to his plan wi

Questions

105

2

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Contact Information for AT&T's Distribution Department

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase. And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to

Questions

908

6

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AT&T is withholding my money

I put in an order for a new phone on 02.15.2024. The order has been stuck in the order status for a week now because they never gave me an account when I selected NEW SERVICE while ordering the phone. I have gone to the AT&T store the phone was supposed to be picked up, but they couldn't even f

Questions

40

4

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Why is AT&T DNS Server launching a DoS Attack/ACK Scan on my router EVERY 20 SECONDS?

My router log shows literally hundreds of DOS Attacks/ACK Scans. They occur every 20 seconds until I am disconnected from the Internet.  It happens all the time, every day for many months I'll get extremely slow Internet speeds and then I'll get forcefully disconnected from Internet, dozens an

Questions

1.2K

6

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Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

Questions

402

10

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Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

1.3K

5

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Why am I being charged for AT&T U-verse services I never received?

I am receiving collection calls for services I never received. My anxiety level is reaching an all time high feeling helpless and victimized. May 2020 a field study indicated high-speed internet was available so we placed an order.   June 3, 2020 tech drilled holes in my wall for in

Questions

524

2

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Forced to switch to fiber?

Aside from the usual berating to switch to fiber, I've had two techs come out and inform me they would have to install a wire across my neighbors yard and across my driveway, sagging, to my house. I told them this would not work as I have to get my boat on a trailer in and out and a tall camper. It

Questions

1.1K

4

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ATT Currently Login Auth Issues

I am constantly being asked to reset my password, even when my password is correct. Why does the currently login feature always force me to reset my password when the password is correct. This process requires me to reset my password and then change the password on every app that uses this login. I

Questions

207

6

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