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Complaint - Fiber - Reprehensible tactics

For you to suspend my account as a force tactic to make me schedule a switch from copper to fiber was an insulting and disrespectful act to a 20+ years customer.  You chose to do this on a Sunday when I was unable to receive any assistance and therefore unable to function in my household as nee

Questions

33

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0

advance setting on modem

How do I open the modem/router advance setting?

Questions

73

1

Switching to att

How do I go about talking to someone for being lied to to switch? They told me that they would pay off my Verizon contract and I just found out that they do not do that. This was in May. My phones were traded into AT&T and I still owe Verizon for the phones as well as the contract. Verizon is ch

Questions

24

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Unlock

Need to use this att Alcatel phone with qlink is it possible without fulfilling my obligations that I knew nothing about til after purchase

Questions

26

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wow, help or a scolding...??? hmmm.......

first time in this forum- took less than 5 seconds before wanting to turn right back around and exit, but i just want to say this first... i thought this was supposed to be a supportive community or something... after reading 3 posts of people having difficulties, i would rather take my chances with

Questions

48

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Person who signed me up for Fiber told me I could waive the equipment fee- they haven't. What gives?

Just signed up for Fiber with AT&T and I was trying to change from Spectrum. The person signing me up told me I could call back and waive the equipment fee and when I did I got told that there is no equipment waiver. What gives?

Questions

46

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Billing issue gone rogue

86 days and counting.... I've been asking for help in resolving a billing issue for 86 days now, and all AT&T has done so far is harass, abuse, threaten, and bully me. So far, three agents have shown up at my house with weapons and intent to harm. All three ended up in jail, so far.Why do we continu

Questions

55

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Trade In

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Questions

14

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I need am Online internet access number

Provide me a internet number I can pay for monthly

Questions

29

1

Bait and switch shell game

At&t offers to customers a 250 gift card if they add a line or open account by bringing in their own phone n their phone number and they do it online. Well I have tried to port in 3 lines with little success. When i tried port in a straight talk number they cancelled the order each time after 3r

Questions

100

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BYER BEWARE: AT&T $20 Promotional Scam

When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I

Questions

27

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AT&T trade in program

starting off I have been with At&t for decades. this trade situation just feels like I have no options but to just take what I am given. I traded in my google pixel 6 Pro for the new pixel 7 pro the day it launched because I loved the new phone and had no issues at all when I traded into the 6 p

Questions

95

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Can’t get out of my ex fiancé is plan

My phone has been acting strange ever since my fiancé and I split and he won’t answer me. I didn’t even want to be a part of it anyway I don’t know who to talk to.

Questions

32

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UNBELIEVABLE. Locked out of account 2X a week for "unsuccessful login attempts" - UNTRUE.

This is getting ridiculous, now happening multiple times per week: generally stay logged in on my at least two Mac laptops using the Firefox browser and using apple mail on my iPhone. I save my passwords within the app/device so I never, ever have an unsuccessful log-in attempt. IF I oc

Questions

61

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Unauthorized line

I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched

Questions

26

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SCAM!!! Phone Hasn't Worked Right for months

I got the 1 year 16GB(monthly) plan online, set up my phone I texted just fine and I had good high-speed Data, but it would instantly disconnect everytime I tried making a call, and it would not receive calls. I spent over 10 hours talking to customer service on my wifes phone trying to get it fixed

Questions

31

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poor customer service

Let me start by saying that the lack of customer service and the inability for anyone to take accountability on behalf of your company is disgusting and had I not paid 1900 i would nor even continued with trying to obtain this service as i ' m 7 hours in and still no resolution, no phone, no service

Questions

105

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I want to have my own router

With the plans I will be signing up for, I dont want at*t equipment. i want to use my own. is there a way around the stupid fees?

Questions

53

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No Show on New Installation - is this how AT&T treat new customers?

I had AT&T U-verse Fiber internet installation scheduled for today (Saturday 5/15 between 1-3pm) but tech didn't arrive.. Contacted customer service few mins past 3pm, and told that they were confident tech is coming today to finish install..   2+hrs later, nothing.    Conta

Questions

270

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Closed

AT&T is charging extra to spy on our home network, and blocks us from using any alternative!

Dear AT&T, I am outraged by your assault on personal privacy and the free and open Internet. Maybe you think you're helping people with att.com/SmartHomeManager but it is an unwelcome invasion that goes against the core principles of privacy and freedom. It's a big step for totalitarian contr

Questions

818

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