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Plan Change/Bill messed up?

Hello, I switched about a week ago to the Unlimited Extra plan from the older Unlimited Plus Multi-Line in a attempt to reduce my monthly bill. The site said my bill would be reduced by $40 per month for the 4 lines we have with our family. Just got the new bill and it is about $45 more than my prev

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500

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Questions about Fixed Wireless to AT&T Air forced migration.

I received an email on Nov. 29th and then a letter today regarding a forced migration to AT&T Air from our current Fixed Wireless service. I'm not thrilled with being forced out from the service that has worked incredibly well for nearly 3 years - especially in this rural area.  I can coun

Questions

2K

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constant requirement to change password

For some unknown reason AT&T will only allow me to stay signed in to my email for two weeks on my laptop. My phone stays logged in indefinitely. Every time I try to log in after the two weeks is up, I get an error message saying "The limit for unsuccessful attempts has been reached. Click change

Questions

37

1

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

84

1

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Unlock

Need to use this att Alcatel phone with qlink is it possible without fulfilling my obligations that I knew nothing about til after purchase

Questions

28

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BACK CREDITS advice? Thousands paid over years of Access MyLan for 32 lines (all usb modems)

Through a business premier or AT&T account we have many many lines most all of them being the USB modems from AT&T. On nearly every single one of them I just recently came to the realization that we have been being charged $9.99 per line per month For over four years. Never use the service,

Questions

65

3

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poor customer service

Let me start by saying that the lack of customer service and the inability for anyone to take accountability on behalf of your company is disgusting and had I not paid 1900 i would nor even continued with trying to obtain this service as i ' m 7 hours in and still no resolution, no phone, no service

Questions

109

2

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Unauthorized line

I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched

Questions

28

1

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Can’t get out of my ex fiancé is plan

My phone has been acting strange ever since my fiancé and I split and he won’t answer me. I didn’t even want to be a part of it anyway I don’t know who to talk to.

Questions

39

2

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BYER BEWARE: AT&T $20 Promotional Scam

When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I

Questions

27

1

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SCAM!!! Phone Hasn't Worked Right for months

I got the 1 year 16GB(monthly) plan online, set up my phone I texted just fine and I had good high-speed Data, but it would instantly disconnect everytime I tried making a call, and it would not receive calls. I spent over 10 hours talking to customer service on my wifes phone trying to get it fixed

Questions

35

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I want to have my own router

With the plans I will be signing up for, I dont want at*t equipment. i want to use my own. is there a way around the stupid fees?

Questions

56

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Switching to att

How do I go about talking to someone for being lied to to switch? They told me that they would pay off my Verizon contract and I just found out that they do not do that. This was in May. My phones were traded into AT&T and I still owe Verizon for the phones as well as the contract. Verizon is ch

Questions

28

3

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hours on hold for tec support to find out all they had to do was turn on my texting,

Who says these people are smart, they are taking us over one little bit at a time, I just spent 5-6 hours trying to get help with my phone and all it was was a error on the set up, they never activated the texting, yet multiples of tec's worked on this, as I sat on hold, to find out it was a bunch o

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33

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wow, help or a scolding...??? hmmm.......

first time in this forum- took less than 5 seconds before wanting to turn right back around and exit, but i just want to say this first... i thought this was supposed to be a supportive community or something... after reading 3 posts of people having difficulties, i would rather take my chances with

Questions

53

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Trade In

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Questions

18

1

I need am Online internet access number

Provide me a internet number I can pay for monthly

Questions

34

1

advance setting on modem

How do I open the modem/router advance setting?

Questions

77

1

Bait and switch shell game

At&t offers to customers a 250 gift card if they add a line or open account by bringing in their own phone n their phone number and they do it online. Well I have tried to port in 3 lines with little success. When i tried port in a straight talk number they cancelled the order each time after 3r

Questions

113

3

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Billing issue gone rogue

86 days and counting.... I've been asking for help in resolving a billing issue for 86 days now, and all AT&T has done so far is harass, abuse, threaten, and bully me. So far, three agents have shown up at my house with weapons and intent to harm. All three ended up in jail, so far.Why do we continu

Questions

68

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