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MULTI-DAY OUTAGES OF MOBILE INTERNET AND PHONES IN ALABAMA

Second day in a row of zero internet signal and zero phone service in Alabama. WE CAN'T EVEN DIAL 911. When you call customer service from a Non- AT&T phone: AT&T "is experienceing longer than usual wait times" and several hours on hold is wasted time because your call goes unanswered. T

Questions

76

0

Billing issues money was not returned to bank account , but ATT climing they were, 3 weeks and no one can do anything about it

I have been on phone with ATT for 3 weeks straight trying to resolve the issue with billing, I paid my bill in time , than suddenly have got past due, paid that , payment showed as cancelled 2 days later, I paid again, posted and 2 days cancelled again, paid again posted this time for good. Checkin

Questions

90

2

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How do I reactivate my phone?

I went to the ATT store in the Victoria Texas mall and they tried the old bait and switch maneuver kinda on me. I told them that I wanted to trade in my iPhone 6 for a new IPhone 7 and they were really nice and said "sure we can help you". So they take my information have me sign 2 digital signature

Questions

660

3

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Deceptive Sales Practices

I was convinced by one of the ATT phone reps to upgrade internet to the $85 a month service versus the $55 one I was planning to purchase. He told me that I would be getting a $400 reward card for this level of service. My reward card only ended up being $200. This was the level that came with the $

Questions

164

1

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

1.8K

9

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Trying to unlock a paid off phone but ATT system saying it has not been paid off

I have been trying to unlock my friends previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before y

Questions

129

1

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Closed

AT&T Attorney in Arbitration implicated in 2 Felonies Case related

Hello At&T, Since you make it so hard to reach legal and leadership, I’ll post my legal woes now, soon to be yours. I’m in arbitration and your lawyer from Townsend & Kilpatrick, has committed 2 felonies in attempts to acquire my personal data allegedly, but I have 0 doubt. Hes already hac

Questions

78

13

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Beyond frustrated need a supervisor

Last Friday (12/2) I spent well over 2 hours on the phone to switch to the unlimited plans (had an old grandfathered in one) and ordering new phones and porting one line over from Verizon. Seemed like a good deal with the new unlimited plans and $5 a month iPhone 13s I noticed that they switched u

Questions

32

1

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Unanswered Questions

I have been on chat for over an hour. The rep, Estefania refuses to answer my questions with anything other than a link to the FAQs page (sidenote: my questions aren't answered in FAQs). What number can I call to speak with someone that can answer real questions?

Questions

36

1

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Disqualified From New Trade In Offer/Upgrade to Galaxy S23+ Due To Erroneous Accusation By ATT U-Verse

I had an outstanding balance when I cancelled ATT U-Verse a couple years ago that went to collections briefly until it was legally discharged in U.S. Bankruptcy court in October of 2022 when I was granted a Chapter 7 Bankruptcy. I have the official discharge paperwork signed by Bankruptcy Court of O

Questions

56

3

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I'm about to sue.

I've lost my patience with this company. I've tried calling multiple times and I've tried live chat. I had my hotspot turned off before I even went to get it cancelled and it has not been turned on since. I cancelled it and paid my final bill of $180 in store (after confirming with the store manager

Questions

129

1

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Lack of Transparency

Has anyone else been subjected to a lack of transparency when signing on with AT&T? Only finding out about additional fees AFTER activating new devices? The current tally for calls to customer service is six in a 2 week period for issues. No idea what the first bill will be and when it will be d

Questions

48

7

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Refund Due Tracking Number ( Edited as per community guidelines)

AT&T Request Status: Tracking Number ( Edited as per community guidelines). I closed out my business account in August in full- about $700 plus.. October 3rd I was "accidently" charged for over $545.  I was promised that the refund would be completed in 3-5 business days.  It is now

Questions

36

6

0

Feeling very mislead by ATT store manager ( BOGO )

A few months ago I went into the ATT store, to see about the BOGO deal as my 5s was dying. The manager explained that the BOGO would only cover $750 towards the purchase of the new iPhone X ( One @ $999 and one @ $249 ) and asked if I would like to buy the second ( $249) outright, which I declined.

Questions

82

1

Wireless or Ethernet printing on home network

I have issues printing using my home printer for a long time. I will copy ALL info from my Network Summary Printout: Network ID: Host Name=NPI6BD43B Domain Name (IPv4/IPv6)=attlocal.net Domain Name(IPv6 only)=attlocal.net Bonjour Service Name=HP LASERJET 200 color MFP M276nw (this is the model

Questions

229

1

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Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

33

1

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AT&T has failed me

I have been having an ongoing issue with my AT&T wireless account that is now forcing me to start looking into switching carriers. Ever since I had my number ported over to an account that I had with AT&T, I have nothing but issues with that line. For some reason, the network is seeing my ph

Questions

141

3

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Billing me for an upgrade I never received

I tried to upgrade my phone but it never went through, as ATT contacted me in my ATT inbox saying it must be canceled. So I canceled. Never received a new phone. Still using same walmart phone. The problem is they charged me the upgrade fee. I called. Got sent to different depts. and disconnecte

Questions

59

0

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Data Plan Ripoff

I have a shared family data plan with three phones and have been a loyal AT&T customer for over 20 years. I used to have a shared 6GB plan but several years ago AT&T discontinued that plan and stated they would "upgrade" me to the 12GB plan. I should mention that our data usage on the AT&

Questions

182

23

Number of fibers

I already have broadband at home, but I think it is not enough. I want to add more broadband. I now want to know how many broadband lines my house can expand?If you now ,please tell mi,call [email scrubbed]

Questions

57

2

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