Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (269)

Relevance
ATT is #1 Predatory Practices & Fraudulent Promotions

I sent in my phone, it was received and processed in MARCH (per ATT support, the postal tracking, AND the ATT trade in status). It’s now mid August. I was told by support that my $1000 credit would be applied within 3-4 billing cycles. (Un)Fortunately, this is the second time I’ve been bamboozled by

Questions

44

11

0

Closed

Smart Home Manager limits members from blocking unauthorized devices in the "Previously Connected" section

Hello everyone, Sad to report that hackers are still able to breach my privacy and hack my three Apple devices (iPhone 7+, MacBook Air, and iPad) accessing the internet. I am well versed on the AT&T's Smart Home Manager app, and believe it's a wonderful tool for the purpose of providing the mem

Questions

614

7

0

Forced 5g

Why am I being forced to try to use 5g when I have no service. What is the solution to switching the data to 4g lte? The "Standalone" field is shaded therefore will not let me make the change. Any assistance will be greatly appreciated.

Questions

23

7

0

What is sddv

Please explain to me what sddv means. I know that it is just a code for billing. But what do the letters stand for? What is the acronym?

Questions

187

2

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

54

0

0

Lying representatives

I cut the cord because my Uverse was going to increase $50 a month due to increases and promotions expireing. I decided to do direct tv streaming and was told when i had a streaming account set up i would keep my $20 internet promotion. They needed a direct tv streaming account number to migrate ac

Questions

27

1

0

Technician came out and now all we are ALLOWED TO HAVE IS 1.5!

So we never had quick internet, for years we had basic 5 and we always wanted quicker internet. then we get issues with our line and a technician comes out and what does he do to help us? NOTHING he permanently makes us 1.5 and oh I called multiple times and I checked my account and tried to get our

Questions

114

3

0

INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

35

1

0

Number of fibers

I already have broadband at home, but I think it is not enough. I want to add more broadband. I now want to know how many broadband lines my house can expand?If you now ,please tell mi,call [email scrubbed]

Questions

56

2

Closed

AT&T Attorney in Arbitration implicated in 2 Felonies Case related

Hello At&T, Since you make it so hard to reach legal and leadership, I’ll post my legal woes now, soon to be yours. I’m in arbitration and your lawyer from Townsend & Kilpatrick, has committed 2 felonies in attempts to acquire my personal data allegedly, but I have 0 doubt. Hes already hac

Questions

69

13

0

Prepaid hot spot issues

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

Questions

25

1

0

Visa Gift Card

WHY IS IT THAT YOU PEOPLE HAVE SUCH A HARD TIME KEEPING YOUR WORD WITH THE GIFT CARDS WITH SIGN UP!!!! YOU CANT EVEN GET ME A UPDATE?!?!!? SUCH (Edited per community guidelines)!!! I SHOULD OF NEVER SWITCHED

Questions

51

1

0

ATT Chat Techs LIED!!!

I was having issues with this craptastic BGW210-700 router and I went to the chat to get help. I spoke to three different techs through chat.  Ester, Harrison, and Marshal.  All three of them gave me different information and I was told i was going to get the latest router. Even Harrison

Questions

119

1

0

Predatory Sales and Practices

I was having issues with my current Cox internet and was frustrated with their service. I called ATT to see what plans they offered to switch Internet providers. The sales/customer support agent quoted me $55/month for 300Mbps speeds. That sounded great to me, I noticed on my order confirmation emai

Questions

26

1

0

Internet went out over night

My internet was working fine last night I wake up this morning to it not working. So I decided to check the home manager app. Says I have a delayed wire burying Appointment. I have not set any appointments and now I’m begin told I need a technician to come out here but the earliest I can get on is

Questions

85

0

0

Multiple Hard credit inquiries on my credit in two days

Hi,   ATT made two times hard credit inquiries to my credit and no one in the sale team and anywhere I call can help me with this and why there has been multiple credit inquiries from ATT in my credit cards.   I called Trans-union, Equitfx and Experion and all of them said that ATT needs to send the

Questions

107

1

0

Deceptive Sales Practices

I was convinced by one of the ATT phone reps to upgrade internet to the $85 a month service versus the $55 one I was planning to purchase. He told me that I would be getting a $400 reward card for this level of service. My reward card only ended up being $200. This was the level that came with the $

Questions

142

1

Att notifying me every 2 minutes that I am logged into my bussiness account

I just activated my account in the ATT Business Direct portal, about 10 minutes later I started to recieve 2 to 3 calls every 5 five minutes, I now have over 50 voice mails. The calls are coming from 800-221-0000 When I try to call the help desk they keep claiming that this is not coming from ATT, b

Questions

52

0

0

Transferring to Another Cartier

I have been unable to get any help with my account. My bank account was frozen over a weekend because my bank thought there was fraud. There wasn't. I was using a VPN, and I had the situation cleared by Monday. Unfortunately, the bank stopped all incoming and outgoing posts until the situation could

Questions

40

1

0

Unauthorized Payments and Identity Theft

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Questions

31

1

0

Not finding what you're looking for?