Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (323)

Relevance
Selected Relevance
I was promised $400 rewards on signing up for ATT Fiber and got only $150

I signed up for ATT fiber 1 GBPS on att.com and it was showing $150 reward card, I put my address and I got the message on screen saying 'This address qualifies for additional $150 rewards'. There were 2 promos running on att.com which were 'Winter50' and 'actnow', both were giving additional $50 ea

Questions

255

3

0

Keep getting signed off

Email seems to sign off after 15 minutes of inactivity. Super annoying. Also when I sign in sometimes I get the attached error.

Questions

36

1

0

Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

30

1

0

Being Logged Out of Email

Anytime I am not actively "on" my email account, it logs me out and makes me change the password - even after clicking the box to stay logged in. HIGHLY ANNOYING!! This has been happening since "Currently" got involved and has been more frequent the past 3 months or so.  Why is this happening

Questions

41

1

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

43

0

0

Closed

Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

Questions

45

5

0

Phone number changed

Help! I just joined prepaid, wanted to keep my number but it's changed! help me get my old number back asap please.

Questions

61

1

0

unable to receive or make calls

My daughter's line suddenly wasn't able to receive/make calls without making a payment which is due Nov 28th. After making the payment today, 11/9/22, it says our next payment is due November 28th. (Edited per community guidelines)?? There's no calling ATT to get a live customer support person on a

Questions

45

2

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

69

1

0

When does Trade-in recieves?

I have switched to ATT from T-Mobile. I thought 5G coverage would be better. I have not noticed any difference yet.  Also, I traded my iPhone X for the worth of $350 as it is $700 if I fix the cracks on the screen. I saw this deal on my side of the account but when I visit different locati

Questions

90

10

0

Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

143

3

0

Puk number changing

My passcodes n passwords to Apple ID n Emails changing on me a lot lately ever since I only one device and one account for so long. Usually my phones breaking I lose them and then I get locked out my emails and passwords but I noticed now I get locked out my phone my Apple 14 Pro Max. I remember bac

Questions

22

1

0

Where is my SBCGLOBAL.NET acct??? I don't have ATT

I need my sbcglobal.net emails...I have many important messages saved there!!

Questions

58

0

Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

61

2

0

ATT MANAGER WANTED ME TO WRITE A COLD CHECK

I transferred my phone service to ATT in August 2023. When I got off the phone I was to pay $184 for 3 lines and internet, one bill, paid on the 9th of every month. That was the whole point for switching...to have one bill. Since then I have spent over 34 hours on the phone because my internet is se

Questions

56

9

0

Moved and AT&T admits they can no longer provide service, yet charges huge fees to cancel?

Has anyone else ever moved and AT&T has admitted to now not being able to provide cellular service at your new residence yet charges you almost $2500 to cancel?! Backstory: we upgraded two lines last year and traded in 2 iPhone 11s as an “even exchange” on 2 new iPhone 13 pros. We also purcha

Questions

42

5

0

Not able to watch youtube without vpn active

I have att fiber to my home, and I've been trying to play youtube on any of the devices on my network. For some strange reason, youtube is surely throttled if I'm using wifi. If I wish to use youtube, I must 1st turn on my VPN then start watching. I've been told that I would be charge

Questions

892

1

0

Why have insurance

What is the point of having insurance on a device if when you file a claim they send you a device that does not even compare to the product you purchased I have a Samsung Galaxy Book 2 that I did a claim on. Came with a keyboard, pen, charger, and a USB port. They sent me a freaking tablet upgrade

Questions

39

1

0

Closed

Changed phone number robbed me of value of my old paid off device Start charging for The phone I supposedly traded in for

I was told that I would get $800 for my device for brand new device If I were trade it in. I was told I was given a 100% credit for it then they started charging me installments 36 to be exact and then try to tell me. Because I changed my phone number that I no longer qualified. For the promotion h

Questions

36

4

0

Closed

AT&T RIPPED ME OFF

Switched to AT&T (FirstNet) and a “free” Apple Watch was part of the promotion. However, we are being billed for it because Florida apparently isn’t included in the promo. Customer service informed me I can’t return it or remove it from my bill unless I pay off the watch. So beware, all said and

Questions

23

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.