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Questions about your Digital Life Controller (DLC)?

You have received an alert regarding your DLC.  Have no fear, Solution Center is here!  All you need is your Digital Life App.   From the App Menu, select Solution Center --> My Devices --> Digital Life Controller   Then choose the best solution that fits your need: How do I use Learn more about He

Questions

 • Troubleshoot

10.8K

2

0

Intermittent Disconnects

Is that supposed to happen? I have the router/modem set up exactly as required, and it will randomly disconnect every 2 hours or so, sometimes sooner, it's getting a bit frustrating and needs to be fixed, any advice?

Questions

 • AT&T Internet Equipment

1.2K

16

0

0

Customer Service

I have to vent a little bit here.  I have been a loyal AT&T customer now for about 7 years.  Never thought about switching.  Generally happy with service.  That was until this year though.  I recently made a big move with my family and we still had cell numbers with our old area code.  I figured sin

Questions

 • Wireless Account

322

3

0

0

Re: UVerse Battery Backup

Does the u-verse battery backup you purchase have to match a specific type of modem?,Are there different modems in service that require a certain type Uverse battery, or are the batteries for sale by Att universal, and where does battery plug in?, to power supply input??......I must have phone servi

Questions

 • 2016

6

0

0

0

Slow Mobile Devices – Troubleshooting and Things to Know From AT&T

Troubleshoot Your Slow Mobile Device   Oh man, if you found this article we know it is not good! This means your device is not running like it should! There are a few reasons why your device is running slower than normal, freezing, or restarting. I cannot promise I can get your device back to

Questions

 • Other Phones & Devices

11.7K

2

0

0

Looking for a solution to my odd speeds.

I would appreciate any way to fix this mess. After multiple speed tests my download speeds are about 343 mbps and my upload speeds are about 900 mbps I am paying for AT&T Fiber 1000 mbps not to mention I was under the beliefe that traditionally your upload speeds will always be slower than download?

Questions

 • AT&T Fiber Account

300

1

0

0

Any way to Reset IPv4

I figured this only really fit in "Security", if it is in the wrong section I hope a moderator would be able to move it to the proper one but,Recently I joined a sketchy TeamSpeak server and I've learned that my IP is shown in the console logs of the server, I put 2 and 2 together and realized my re

Questions

 • AT&T Internet Email & Security

104

1

0

0

Samsung Galaxy S4 Issue

Hello, (images at bottom showing problem)   I bought a pre-owned Samsung Galaxy S4 from my local AT&T Store about seven months ago, and never realized that I have had a problem since the moment I bought my phone.  I have always had issues with charging my phone, sometimes it would ch

Questions

 • Samsung

1K

7

0

0

Iphone 4s replacement problem

I know this isn't an apple forum but Ive gone through too iphone 4s's that both had very bad software problems. First one was the one i had for more than a year and it was working perfectly fine until one night it just stopped working and I tried doing everything but it didnt budge. The second one w

Questions

 • Apple

439

2

0

0

I'm paying for "Fast", "Fiber Optic" internet, and can't even load webpages.

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc..   Below are some diagnostic printouts:     Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

Questions

 • AT&T Internet Features

465

3

0

0

fix your billing records

how do i get at&t to fix their billing screw up. i paid a bill and i have the payment confirmation. i still have been unable to get anyone from at&t to fix the messed up billing record. i am paying a stupid amount on DSL when i could be paying less for a better service but i am unable to change serv

Questions

 • AT&T Phone Account

455

2

0

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

212

2

0

0

ORDER STATUS. LACK OF URGENCY FOR LONG TIME CUSTOMERS.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

Questions

 • Phone & Device Upgrades

778

0

0

0

I had DSL less than 24 hours ago and now they are saying its unavailable.

So I live in a rural area about 2-3 miles from the town and I was online doing school work, socializing, etc, then the internet light shut off (Which happens time to time (for me at least) ). I called support and gave them my home phone number. They come back with "DSL is unavailable in your area."

Questions

 • AT&T Internet Plans

199

1

0

0

Has anyone experienced or experiencing an outage?

I've been a U-verse customer since 2014 and this is the first outage I've experienced. I'd like to know if it is normal not to notify customers of the outage and ask them to check their connection every two hours until the issue is resolved. Outages happen and I can respect that issues will arise wi

Questions

 • U-verse TV Account

758

10

0

0

Upgrading to new device issue.

I am very tired and frustrated trying to handle this. Ive ordered a new device on the AT&T website and its been almost a month and i still haven't got my new phone. i canceled the order so that i can just go to the store and do it there instead. Yet after 2 tries of canceling the order and 2 agents

Questions

 • Phone & Device Upgrades

1.5K

1

0

0

Samsung S7 Loud Smoke Detector Alarm from phone

Hello all, shrill smoke detector alarm sound just started happening to my wife's Samsung S7. Its been doing it for about a month now. THen it will stop for a few days then it has just started up again about 15mins ago. It was doing it several times daily. We hadn't heard it in a couple weeks towards

Questions

 • Samsung

239

0

0

0

Accepted Solution

Official Solution

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Game Time - Channel Listing & Troubleshooting by AT&T (U-verse)

Get Back In The Game!      Hi all!   I hope you are excited as I am for The Super Bowl! It is going to be on your local CBS channel!   If you are not able to see The Big Game or having trouble with the broadcast, we have some steps below that should get you back in

Questions

 • Watching U-verse TV

4.2K

2

0

0

Accepted Solution

Official Solution

AT&T Troubleshoot & Resolve - A Tool For All Service!

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Questions

 • Network Coverage

18.4K

4

0

0

Accepted Solution

Official Solution

Group Messaging Not Working on iPhone - AT&T Community Solutions

Learn how to resolve Group Messaging Issues Having trouble sending a text in a group message? What about just sending a text? Are you missing the conversation? That is never good but we can help with that!   How To Restore Group Text Functionality Fix 1 Close and relaunch the Message

Questions

 • Data & Messaging Features, Internet Tethering

211.2K

41

0

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