Hello. I think my BGW320 might not be fully set up - or I don't understand how it works re: IP addresses.  Here's some background that hopefully will be helpful (and not overwhelming): I have  AT&T Business fiber installed at my home to test it - I still have business cable as well

I've been an AT&T Uverse Internet customer for a number of years. I've been generally satisfied with Uverse's speed, features and reliability, with a couple of exceptions. AT&T is installing fiber in my neighborhood. I am considering getting fiber but need to get the answers to a couple of

Hi, I tried searching and did not find any answers.My friends say that to have Gigapower means ATT have full access to my internet activity and can use it however they choose. I don't remember reading that anywhere and have read online that ATT did away with that in late 2016. But with Net Neutralit

So I tried the phone route and got transferred to multiple departments and ultimately got transferred to Xfinity Billing, lol.I represent a HOA of 109 homes and I have a Group Initiative signed with 35 homeowners that are ready to switch from Spectrum to AT&T within the next month.Who do I contact a

I am doing RFPG development and there's a 50GB software install package that I am trying to download. File will not even begin to download.  Is there a file size limit on Fiber Internet service? Thanks

i want to know how report about identity theft about at&t account?

hi, i recently bought a phone online and when i went to set it up it said sim not supported talk to your carrier, i live in a different region and i bought the phone online and saw it was working perfectly bla bla and i got it and when i reset it right now this issue occurred and now i have a brand

Good morning, I hope you have a few seconds to help me with this issue. .  I moved into an apt and have AtandT fiber. I was hoping to plug in an ethernet cord into it as I used to with my comcast modem, however I couldn't find the modem. I found it in the back of my closet finally, it had been secur

I just scheduled installation of AT&T Fiber service because we have had many issues that AT&T I&R has said were due to deficient transmission on one of our 2 bonded pairs. We've had a 15 foot trench in our yard for about a week now, dug by contractors working on behalf of AT&T. We've been told our t

Hi there, I recently switched to ATT Fiber from cable service. I had the Nest WIFI router and points at my old house with cable working beautifully.  I now have the ATT Fiber Gateway and do not know how to use the Nest WiFi and points in my house.  I have awful service downstairs but u

I recently started having trouble with my internet getting intermittent latency and 10 - 20% packet loss. They sent a tech out who was super friendly.  They gave me a new router (BGW320-505).  This replaced the original router I've had for about 7 years the 5268AC.Previously I had to do s

hi everyone,   I've FINALLY figured out how to put my BGW into IP Passthrough so my UDM Pro is getting the WAN IP. The only trouble now are my set top boxes - they will lose signal after only a few minutes. All 3 boxes are hardwired with an unmanaged switch at each location. I've been doing some res

I have been a Fiber customer ever since the pandemic began, but this problem started very recently. I haven't been able to access the Chinese social network (Weibo) normally for more than 2 weeks. Most of the time, if I try to open any video in the app (Weibo International), the video would not open

I was wondering who I should contact regarding damage to my property during fiber optic installation? Thank you

I need assistance getting my home’s waterline repaired. It was damaged in mid February by fiber installers. I’ve made calls and have gotten no assistance. My last water bill was $600. I need help and quickly. Otherwise I’m going to small claims court.

I need to move the AT&T Intertek optical/electrical interface box.  I need to extend the optical cable.  AT&T uses a proprietary connector (not a TOSLink),  Where can I purchase an extension -- I would rather not have to call AT&T.

I am looking into switching to ATT Fiber and wondering about equipment. My house is fairly large and has plaster walls which makes it hard to broadcast wifi signal across the entire house. First, would the gear ATT provides be fast and cover my entire house? And if not, would it be possible to eithe

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Hey everyone, So we are new to Fiber as a whole. I signed up today and was under the impression that someone would be coming to handle the install. But now it's telling me to be on the lookout for the self installation kit. My house is 7 years old and fiber is relatively new in the area. I'm uns

We installed a Netgear Mesh Wifi System today, with ATT Fiber internet and voice in the house. In other parts of these forums, I found instructions on how to put the ATT router on IP Passthrough, etc: https://forums.att.com/conversations/att-fiber-equipment/set-up-netgear-router-with-att-fiber/5e5be