
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello, I am an AT&T employee, and I have a property management company requesting a COI before they allow an internet installation. How can I get this for them?
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
I have the 1GB fifer circuit in my home. What is the monthly cost for the 8 static IP bundle? I called support and the rep said it was $95 per month. I find that amount to be impossible. Does a technician have to come on site to configure anything to provide the IP block?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
There is a new neighborhood just being built on the adjoining main road outside our neighborhood. They have ATT fiber that was run up the adjoining road. Does anyone have a way to request from ATT the same fiber be pulled into another neighborhood? When I call ATT they say my address doesn't have hi
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
When I upgraded to fiber (300), the customer service rep said that the tech would put in an upgraded router. He did not - he said the current one (589) was fine. A few months later, I am just not getting the kind of speed I expected. The speed test that the auto assistant runs is always within the s
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Fiber 1000 is what I have just ordered for my new apartment coming up later this month. I was told by the sales person supplying my own modem would be a $10/month discount to which I was pleased as I prefer to supply my own hardware. I am, however, having trouble understanding exactly what hardware
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
We have Cat5E wire now that runs between our BGW320 ATT Router and our 4971Airpies ATT Extender. This Cat5E runs 150 feet around our pool area to our guest house. We are experiencing a very weak signal on our 1 gig fiber internet. What wire should I replace the Cat5E wire with to get th
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Just had fiber installed about a week or so ago. I'm pretty happy with it and the wifi speeds. However it occurred to me that I'm just assuming I'm getting the speed I'm paying for. I decided to run a Cat 8 ethernet from the Gateway to one of my computers. I did 3 separate speed tests and none went
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Reference AT&T ticket LXXXX8870 and case number LXXXX1908. On Saturday, September 26, 2020, I scheduled an appointment with AT&T to have high-speed internet set up to a new build house located in Dallas, Texas. The appointment was set for between 9 A.M. and 11 A.M.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I recently read somewhere that AT&T was discontinuing their Fiber 100. Supposedly the 100 customers such as myself would be upgraded to 300 and the 300 customers would upgrade to 500. I think this was supposed to take place this month sometime. Anyone heard of this or am I dreaming? If so is the
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
There is fiber available down the street from us. I would assume that the cables run down the whole street. We'd like to get fiber to the house if possible!
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello. I recently moved into a condo that is exclusively serviced by AT&T. Unfortunately, this building's max internet speed is 25-50 Mbps, yikes! With most people working from home, we've tried investigating how we can get better internet speeds. This is what we've found out: 1) we are only wir
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello there there is a subdivision that they are building near my house a main fiber trunk line that business or residential can not have access to runs right by it. I was wondering if they would probably invest in the 206 home subdivision for fiber or if they would use something like spectrum commu
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I had AT&T fiber installed several weeks ago and someone came out to bury the cable it last Tuesday. He came to my door to tell me that he was done and that the cable was buried, but he didn't mention that he had hit the corner of my pool enclosure with his machine and damaged it. I disco
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
South-side central Tulsa area. Coverage map claims fiber is in Tulsa but when I check the web site I'm told it's unavailable...? This is in the area north of 101st and Sheridan, south of the turnpike. Are there plans to expand into this area and if so when? Thanks.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I have ATT Fiber. My ATT Fiber Gateway is configured to use IP Pass-through. When I first connect to the "ATT Home Manager" app I see a green checkbox that tells me the system is "Online and secure". Under "App Preferences" the "Activate Security" setting is "on". I do not use the ATT WiFi (it
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
How long does it take to install the fiber network once they start digging and laying the cables?
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I purchased a new house last year and it was setup with xfinity internet by my wife. I am ready to sell my current home but want to move my ATT internet services to the new house. My wife wants to keep her xfinity, can I have both ATT and Xfinity at the same address?
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Att workers have been working on splicing in my area how much longer till I’m able to get internet .
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I’m upgrading from 1Gig to 5Gig. Presumably my old wall-mounted ONT in my closet and Pace 5268AC gateway will be replaced by a newer combined ONT/gateway BGW320. Can anyone who has recently had this done share your experiences and let me know what to expect? Was it an easy and quick job or did it
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I live in a new housing development with new sod and grass seed so when I got a text message on July 13th saying that AT&T is coming out to bury my new fiber I figured they'd "be gentle" as the neighbors have had no problems with their cable getting buried. I come home from work to see th
Questions
•
Community lounge