Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.1K)

Relevance

Accepted Solution

Official Solution

Add an external HD to NOKIA Model Number BGW320-505 gateway

I noticed a USB port on the gateway and can I add a External Hard drive to the gateway and have a network drive?

Questions

742

2

0

Accepted Solution

Official Solution

Using a Netgear R6400/R7000 as a client bridge with ATT Fiber gateway

So, we switched from Spectrum cable 200 Mbps to AT&T fiber 1000 Mbps internet (currently have both active, so I can try experimenting with any suggestions no problem).   The modems - modem-only in the Spectrum case and Arris BGW210-700 modem+router gateway in the AT&T case - are in a different room

Questions

1.9K

12

0

Accepted Solution

Official Solution

Frequent disconnects when using IP Passthrough

I have a dynamic dns service that runs on my router (ASUS RT-AX86U) which needs to have the proper public IP in order to work. So I setup my BGW320-500 in IP Passthrough to the router and disabled the Wifi on the BGW.  My router obtained the public IP as expected and everything was working fin

Questions

611

9

0

Accepted Solution

Official Solution

BGW320-500 in front of firewall

I do NOT have any external IPs. I do have my own internal DHCP. I was able to put the BGW320-500 in Passthrough and that is all good. Everything works fine. However, the only way this works is if the WAN side of my firewall pulls internal DHCP from the BGW320-500.  Is there no way, to

Questions

1.3K

6

0

Accepted Solution

Official Solution

Error: The system database is invalid. You may need to reset the device.

I am getting the following error: "The system database is invalid. You may need to reset the device." on my ARRIS BGW210-700. I am using IP passthrough to my own router within my home network. Just happened to notice this error when checking in on the device.

Questions

1.4K

5

0

Accepted Solution

Official Solution

Device not working with Fiber

I have a device that was working fine until my Internet was changed to Fiber. The device requires a router set to use DHCP to provide it with an IP address. Can anyone tell me the specifics about the new modem and how to tell if it is set to use DHCP?

Questions

308

2

Accepted Solution

Official Solution

Are the BGW320-500 WiFi Extenders Just Awful ?

... or am I doing something wrong ? I have had these things for almost a year. They are unpredictable and flaky. Work fine with awesome speed for a while, then I will change rooms, and can't get out to the Internet until I disable WiFi and re-enable on my phone. Other static devices behave in a simi

Questions

186

2

Accepted Solution

Official Solution

I can’t get faster than 2-3 Mbps on my Deco S4 Mesh Router with ATT Fiber BGW320. What gives?

Hey all. First post here. I just moved and in my new home, I have ATT Fiber 500 Mbps, with the BGW320 router/modem. I’ve also got the Deco S4 mesh system. I used this same system at my previous home, which had the identical ATT modem model/Fiber service (except it was 1Gbps there). The mes

Questions

89

4

0

Accepted Solution

Official Solution

Why am I paying $60 for fiber 300 when online is $35?

My plan on my account shows as Fiber 300, I received an ad in the mailbox that shows 3 different options of fiber plans. Fiber 300 for $35, fiber 500 for $45, and fiber 1 gig for $60. I went to check what plan I have and it shows I do have the fiber 300 but I have been paying $60.32 for over 2 years

Questions

567

2

0

Accepted Solution

Official Solution

BGW320-500 router to eero 6 pro

Have seen several tips on this. All I did was turn off the internal WiFi, then connected the eero system with no issue. Is there a need for the IP pass through? Am I missing out on something?

Questions

370

6

0

Accepted Solution

Official Solution

Closed

AT&T Contractors damaged my Sewer Pipe.

Contractors boring for installing AT&T fiber in our neighborhood damaged my sewer pipe that runs from my home to the main sewer. I called a plumber to because all my plumbing was backed up. He scoped my sewer line and find and clear a blockage from my sewer and he found that my sewer pipe was

Questions

1.5K

5

0

Accepted Solution

Official Solution

Closed

Address Validation

I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original

Questions

5.4K

3

Accepted Solution

Official Solution

Use own BGW-320 Fiber Gateway

I am currently renting the BGW320-505 WiFi fiber gateway (installed by ATT technician when I signed up). I've recently purchased the BGW320-500 from Amazon (for about $170), but when I plug it in it's flashing green light and I have no broadband connection according to web control panel (192.168.1.2

Questions

9.4K

30

0

Accepted Solution

Official Solution

Closed

ATT fiber 300mbps plan supports dual band?

I am planning to switch to ATT Fiber internet and have requirements to connect few of my devices on 2.4Ghz. Can someone please let me know if the wifi device provided by ATT supports both 5 and 2.4 Ghz?

Questions

6.5K

13

0

Accepted Solution

Official Solution

Upgrade from internet 300 to internet 1000. Need installation?

Hello I have currently internet 300 with a ATT router. I see it would be cheaper for me to upgrade to internet 1000 but I do not want people to come into my home during the coronavirus pandemic.Would I need a new installation if I upgrade or is my current router enough?

Questions

3.5K

7

0

Accepted Solution

Official Solution

Set Up NETGEAR Router with ATT Fiber

I have the new NETGEAR Nighthawk Whole Home Mesh WiFi 6 System (MK62) - AX1800 Router with 1 Satellite Extender nad trying to set it up with my ATT Fiber BGW210-700. I have looked into other posts but I cannot seem to figure this out and how to make it work correctly. Any help will be appreciated.

Questions

35K

26

Accepted Solution

Official Solution

Troubleshooting Slow AT&T Fiber - Solutions from the AT&T Community

Learn What You Need For AT&T Fiber Speed First, AT&T Fiber requires the right hardware. If your device(s) is not compatible with gigabit speeds, you may not be able to take advantage of the plan/ speed you are subscribed to. Check out what you need below! Before troubleshooting, you'll wa

Questions

137.7K

77

0

0

Accepted Solution

Official Solution

Unknown connected device

I have a device that I do not know what it is connected to my network. It's called an "EardaTec Device". When I looked it up, it's apparently linked to a lot of smart home things, like light switches. We own nothing of the sort. It's extremely likely that this device is slowing down my internet cons

Questions

2K

3

0

Accepted Solution

Official Solution

Use of personal internet equipment in lieu of any AT&T Equipment

Hello,   Am I able to use my NETGEAR Nighthawk Cable Modem CM1200 in lieu of any At&T that requires a monthly cost?

Questions

855

2

0

Accepted Solution

Official Solution

Requesting Expanded Fiber Coverage in Hayward, CA

Couldn't find a place to send my request, but hopefully some AT&T moderators passes this to whomever. Fiber is currently in Hayward, CA but not in my location, hope there's still more plan to expand...

Questions

85

2

0

Not finding what you're looking for?