
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
My U-Verse fiber service came with router/modem 5268AC-FXN. We have some spots in our home that have weak Wi-Fi coverage and I was considering getting a mesh network. Google Nest Wi-Fi and MeshForce replace the current router. How is it possible to create a mesh Wi-Fi network with my set-up?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have the new NETGEAR Nighthawk Whole Home Mesh WiFi 6 System (MK62) - AX1800 Router with 1 Satellite Extender nad trying to set it up with my ATT Fiber BGW210-700. I have looked into other posts but I cannot seem to figure this out and how to make it work correctly. Any help will be appreciated.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hi everyone! Is there precedence for consumers paying ATT to install Fiber in a neighborhood that doesn't currently have it? During our consideration for a city we want to move to we're finding fiber availability hit and miss in some of the older neighborhoods. Can we pay ATT to install fiber to a h
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Fiber 1000 is what I have just ordered for my new apartment coming up later this month. I was told by the sales person supplying my own modem would be a $10/month discount to which I was pleased as I prefer to supply my own hardware. I am, however, having trouble understanding exactly what hardware
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I live in a new housing development with new sod and grass seed so when I got a text message on July 13th saying that AT&T is coming out to bury my new fiber I figured they'd "be gentle" as the neighbors have had no problems with their cable getting buried. I come home from work to see th
Questions
•
Community lounge
Accepted Solution
Official Solution
I was recently approved for the Affordable Connectivity Program benefit, how do I let ATT know? Additionally, is the ACP benefit eligible with my current plan, AT&T Fiber - Internet 1000?
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
We have Cat5E wire now that runs between our BGW320 ATT Router and our 4971Airpies ATT Extender. This Cat5E runs 150 feet around our pool area to our guest house. We are experiencing a very weak signal on our 1 gig fiber internet. What wire should I replace the Cat5E wire with to get th
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Questions regarding Nokia Arris BGW320-505 Hello, I want to enable a login prompt when accessing 192.168.1.254. I do not want to enable remote access to this device, across the internet. Simple ask is to not allow anyone in the device unless you have a username and password. Any help on this w
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Couldn't find a place to send my request, but hopefully some AT&T moderators passes this to whomever. Fiber is currently in Hayward, CA but not in my location, hope there's still more plan to expand...
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
Every time I call technical support I can't get any people to actually pick up the phone to come out and fix my wire. How can I get someone out here?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
There is fiber available down the street from us. I would assume that the cables run down the whole street. We'd like to get fiber to the house if possible!
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello, I am an AT&T employee, and I have a property management company requesting a COI before they allow an internet installation. How can I get this for them?
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
Just had fiber installed about a week or so ago. I'm pretty happy with it and the wifi speeds. However it occurred to me that I'm just assuming I'm getting the speed I'm paying for. I decided to run a Cat 8 ethernet from the Gateway to one of my computers. I did 3 separate speed tests and none went
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello there there is a subdivision that they are building near my house a main fiber trunk line that business or residential can not have access to runs right by it. I was wondering if they would probably invest in the 206 home subdivision for fiber or if they would use something like spectrum commu
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
There is a new neighborhood just being built on the adjoining main road outside our neighborhood. They have ATT fiber that was run up the adjoining road. Does anyone have a way to request from ATT the same fiber be pulled into another neighborhood? When I call ATT they say my address doesn't have hi
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I purchased a new house last year and it was setup with xfinity internet by my wife. I am ready to sell my current home but want to move my ATT internet services to the new house. My wife wants to keep her xfinity, can I have both ATT and Xfinity at the same address?
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
When I upgraded to fiber (300), the customer service rep said that the tech would put in an upgraded router. He did not - he said the current one (589) was fine. A few months later, I am just not getting the kind of speed I expected. The speed test that the auto assistant runs is always within the s
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
South-side central Tulsa area. Coverage map claims fiber is in Tulsa but when I check the web site I'm told it's unavailable...? This is in the area north of 101st and Sheridan, south of the turnpike. Are there plans to expand into this area and if so when? Thanks.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
My service was installed on March 7th. A new fiber optic line was ran and it's laying over my yard. I was told that someone would come back to bury it, but so far nothing has happened. When can I expect the line to be buried? Thanks.
Questions
•
AT&T Fiber Installation