Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2K)

Relevance

Accepted Solution

Official Solution

Frontier Fiber and Verizon Fiber internet are used in my property, Why is ATT fiber not available?

Frontier Fiber and Verizon Fiber internet are used in my property, Why is ATT fiber not available?

Questions

181

3

0

Accepted Solution

Official Solution

Double NAT even after setting bgw210-700 in passthrough

Hi, I have following settings on my bgw210-700 IP Passthrough Allocation mode - passthrough passthrough mode - dhcp fixed passthrough fixed mac address - AA:BB:CC:DD:EE:FF (netgear orbi's Internet port mac address.) Home Network Status Device IPv4 Address 192.168.2.1DHCPv4 Netmask 255.255

Questions

932

2

0

Accepted Solution

Official Solution

Cutting Out My Uverse TV Service

If I have UVerse TV disconnected, can I return the PACE 5268 gateway (router) along with two receivers (one for a small non-internet ready TV with a coax only antenna connection, and the other with a DVR?)  I'm mostly watching streaming channels through Roku.  Are there routers or adapters for TVs w

Questions

91

1

0

Accepted Solution

Official Solution

Closed

Reverse DNS Entry

Hello, I'm trying to make a PTR request on my AT&T business Internet and can not find the form. The link att.net/dns no longer works. Where is the form or what is the process for this request? thanks Josh

Questions

330

1

0

Accepted Solution

Official Solution

Fiber ran outside my house 2 years ago. Still no internet

I live in a rural area. AT&T dug up our street to run a fiber line through my area with a manhole access at the end of my driveway. They finished April 2018. I would like to know if fiber is going to be installed at my house. How can i get a technician or something to get out to my house and verify

Questions

86

1

0

Accepted Solution

Official Solution

When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

Questions

159

1

0

Accepted Solution

Official Solution

Can I install AT&T fiber myself?

With the virus going around, I would like to avoid the technician coming in to install, if possible.Can I request a self-install toolkit and install fiber myself or is the install too complex?I already have an "ofs" box in my apartment with a green fiber cable in it.

Questions

1.9K

1

0

Accepted Solution

Official Solution

Looking for a mesh Wi-Fi network compatible with 5268AC-FXN

My U-Verse fiber service came with router/modem 5268AC-FXN. We have some spots in our home that have weak Wi-Fi coverage and I was considering getting a mesh network. Google Nest Wi-Fi and MeshForce replace the current router.   How is it possible to create a mesh Wi-Fi network with my set-up?

Questions

5.2K

13

0

Accepted Solution

Official Solution

Closed

Do green AT&T communication boxes in front of the house radiate wireless frequencies ?

Hello, In the front of a house near the drive way these are the AT&T communication boxes (3 of them). See the picture. Do these green AT&T communication boxes in front of the house radiate wireless frequencies ? What is the purpose of these boxes ? Are these supposed to provide some ki

Questions

841

14

Accepted Solution

Official Solution

ATT Wi-Fi Extender Help......

When I move the ATT Wifi Extender closer to the side of the house where my outdoor security cameras are it tells me that it is too far from the gateway to connect. I have a hardwire location on that side of the house, can I just leave the extender hardwired and get it to broadcast that way? This ext

Questions

143

2

0

Accepted Solution

Official Solution

BGW320 Wi-Fi does not work after thunderstorms.

Our power went out in the middle of a thunderstorm and when it came back on Wi-Fi did not work. Rebooted the box and it is still not working. How do I fix this?

Questions

163

2

0

Accepted Solution

Official Solution

Fiber Installation Logistics Question

I'm hoping one of the knowledgeable installers can help me get an idea of what is possible for a new fiber installation. The web tool says we can get "Internet 1000", which I am assuming means fiber.We rent, and the landlord isn't thrilled about the idea of us getting fiber installed, partially for

Questions

120

1

0

Accepted Solution

Official Solution

Custom Fiber install

Hi everyone! Is there precedence for consumers paying ATT to install Fiber in a neighborhood that doesn't currently have it? During our consideration for a city we want to move to we're finding fiber availability hit and miss in some of the older neighborhoods. Can we pay ATT to install fiber to a h

Questions

379

2

0

Accepted Solution

Official Solution

Just got FiberOptic/Canceling Direct

I just switched over to fiber optic and I cut the cords and want to stream only.  Do I still have to use an ATT Modem/Router or can I use my own now? Is there any down side or upside to either?

Questions

88

1

0

Accepted Solution

Official Solution

Upgrade from internet 300 to internet 1000. Need installation?

Hello I have currently internet 300 with a ATT router. I see it would be cheaper for me to upgrade to internet 1000 but I do not want people to come into my home during the coronavirus pandemic.Would I need a new installation if I upgrade or is my current router enough?

Questions

3.3K

7

0

Accepted Solution

Official Solution

When Will AT&T Announce a New Gateway With Wi-Fi 6?

Arris BGW-210-700 was built in 2015. It's a very old model, but I'm told this is the newest model. That means AT&T has skipped releasing a new Fiber Gateway (modem/router) and we have missed out completely on 802.11ac wave 2. Now 802.11ax is here, and still there hasn't been any announcement for a n

Questions

16.5K

10

Accepted Solution

Official Solution

Add an external HD to NOKIA Model Number BGW320-505 gateway

I noticed a USB port on the gateway and can I add a External Hard drive to the gateway and have a network drive?

Questions

662

2

0

Accepted Solution

Official Solution

ATT Router Problems (static IP? get my own router? mesh?)

Hi ... I have had ATT Fiber 1000 for 1.5years now w/ PACE ATT equipment. For the most part has been fine. I certainly don't get the 1000 speed (closer to 300 on wifi) but hasn't been an issue until late. We have used a TP-Link to extent which has been a little more challenging, while dual banded it

Questions

557

2

0

Accepted Solution

Official Solution

Why am I paying $60 for fiber 300 when online is $35?

My plan on my account shows as Fiber 300, I received an ad in the mailbox that shows 3 different options of fiber plans. Fiber 300 for $35, fiber 500 for $45, and fiber 1 gig for $60. I went to check what plan I have and it shows I do have the fiber 300 but I have been paying $60.32 for over 2 years

Questions

482

2

0

Accepted Solution

Official Solution

Conduit requirements for pole to ONT

Hi,Where should I look to find the underground conduit requirements for a single family home drop, for AT&T fiber, from the above ground pole to the house ONT?I currently have an aerial telephone drop from the pole to my NID on the side of the house. The run is approximately 100 feet.I want to get f

Questions

2.7K

1

0

0

Not finding what you're looking for?