To whom it may concern, I recently had my fiber cable buried but there were a few areas left exposed. Is it possible to send someone out to properly bury the cable in those spots? Please see attached pictures. Thank you in advance,

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

When by BGW210 receives it's address from the AT&T router, is this a fixed IP address?  I had uverse in the past and at that time (8 years ago) a fixed IP was an "add-on" charge (as much of a ripoff that was). I am wanting to open some ports for external access but obviously knowing my

I live about a mile form where fiber optics was just ran to, i was curious if i could pay with my own money to have it ran to my house? Im willing to pay any amount.  i can give you my address if you need it.

So the first question is short. Ive been conferring with some users on the dslreports forum and people from my area are all reporting the same thing. Identical timeframes as well.Last summer I was getting 1-2ms pings. As of last fall they jumped 4-5 fold to 9-12ms and havent changed since.

I have a UDMP (Unifi Dream Machine Pro), and I set it up with the AT&T Fiber Modem in passthrough mode. I got it setup - and disabled all the packet and advanced firewall properties.I got internet to to the device (but that actually worked before I enabled passthrough). Once I got everything set

ATT installed the aerial fiber terminals on poles outside my home in July. Do people know how long it might take to activate the FTTP service on ATT's website? I keep calling the ATT representatives, but no-one seems to have an idea. Are there any ways to get a clue whether work is progressing?

I was told when i switched from comcast to att internet and U-verse i  would get $200 visa reward, then when i signed up and a month later i only got a $100 visa reward, wheres the other $100? and its telling me that my autopay discount expires next month. Isn't autopay discount supposed to be until

The apartment I am moving to has AT&T fiber as an option. I want to know if I have the option to use my own router because the 2 in 1 models I have used in the past from AT&T have had problems with down times and other customization.

I have a fiber optic service that comes into my study with a fiber optic modem/router. Here are the specs. System InformationManufacturer ARRISModel Number BGW210-700 My house was built 4 years ago with cat5 wiring throughout the house. There are outlets in the rooms that has a wall plate with

I am hoping to learn if there is any electrically conductive material used in the construction of the fiber optic line that is run from the service panel at the street up to my house. I noticed that there is not a ground from the box that AT&T installed on my house down to any ground rod. I unde

Hey there, I moved recently from one address to another, keeping my ATT service the same. I was instructed to hold on to our equipment and use at the new house.  Tech installed our service with the aforementioned equipment and it's working great. However, I have gotten a few notices now (e

Att has dug up my yard without any notice or permission. I keep my yard looking like a putting green (former lawn service owner and greens keeper). I cut it every day during Summer at 0.35 inches and now I won't even be able to get my mower over the mounds of dirt they left behind without finding so

When I had my service installed, I let the AT&T tech put the router near a power supply, thinking to move it later. He left me an extra optical cable for that purpose. When I went to move it however, I discovered that the connector on the second cable was different and doesn't fit. Did he give m

I recently had installed ATT&T fiber. I received the modem/router BGW210. The signal is really bad. How can I used my own router that I had before with my ex-ISP. I have an ASUS RT-AC68U. The tech that did the installation told me I couldn't use the router because the equipment install is modem/rout

I tried requesting a new gateway last year, but they said I was unable to get a BGW320. Has that changed yet? We’re now in 2022, and our household could really use Wi-Fi 6 for all of our devices. Please let me know if there’s a specific team at AT&T that I can contact.

After having DSL dropped and AT&T Fiber installed in my home, the technician didn't replace my AT&T gateway (an outdated Arris NVG589.). Last week I ordered two Air 4921 wi-fi extenders, and was surprised to find out they don't work with my old gateway. How do I get my Arris NVG589 exchan

We have an eero Pro wifi system at home and just upgraded to ATT fiber and have a BGW320-500. Was wanting the eero sytem to handle all wifi.  I went into our ATT device settings and turned off/disabled wifi and Packet Filter Firewall.  What about IP Passthrough settings under the Firewall

Hello, everyone. New to AT&T. Got Fiber 1000 Mbps. Solid speed, but when the technician came to install it, I asked him if I could use my own router. He said "yeah, of course." Okay. Except he wired the primary OTN connection to his own AT&T router and simply connected my router to the AT&T router v

Hi, is it against AT&T's TOS and internet policy if I host a server? I am looking into running a Minecraft server that anybody online can connect to using an IP address. And does this also apply to hosting web servers and setting up a NAS? Or can I only host it locally (like only people connected to