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At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Ordering

146

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At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Account

210

0

0

0

Bad node hop in Oklahoma City Fiber Internet! ANY IDEAS?

I am nearing my second year with ATT Fiber 1000 plan in Oklahoma City and within the past two months, I started noticing weird latency behavior where it will stay a constant 8ms from 12am to 6pm but will then consistently go to 60-70ms for 6 hours.We can't watch Netflix or play online games and it i

Questions

 • AT&T Fiber Equipment

1.2K

6

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How to obtain an Arris BGW210-700 modem?

I recently had fiber installed and am happy to be back with Uverse TV after a brief interlude with Spectrum TV service that just isn't as good or as user-friendly.  (I moved and ATT is just now available at my new location, so Spectrum filled the gap for a couple of months). I need to obtain an Arri

Questions

 • AT&T Fiber Equipment

1.2K

2

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I Did Not Get Fiber While I Was Told I Would!

A sales rep came to my house a couple weeks ago and told me about the bundles with Directv and AT&T. What caught my attention was that they would provide fiber for my area. He said the plans were internet 50 and internet 100 both on fiber! I told him internet 100. When the Tech came the following we

Questions

 • AT&T Fiber Installation

260

3

0

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Status on outage in the Atlanta area?

Called AT&T twice today, trying to get an update on our AT&T fiber (internet) outage in the Atlanta area. First let me say that i'm really disappointed in the customer service.Let's start with yesterday -- Service went out early yesterday. I was on the phone for 29 minutes with a technical s

Questions

 • AT&T Fiber Account

1.4K

1

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New Gigapower Install, low download speeds

I just recently had Gigapower AT&T services installed. Immediately, I went and tested my internet speeds using AT&T PC Maintenance Toolbox. My computer showed green across the board for having the ability to use this service (I had checked it before hand, so this wasn't surprising). What was surpris

Questions

 • AT&T Fiber Equipment

216

2

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can i get notified when fiber will be available in my area?

As the title says is there a way i can get notified when it's in my area. I've had Att people come to my house telling me it'd be in my area soon how do I get notified when it will be?.

Questions

 • AT&T Fiber Ordering

2.2K

4

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