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Sending Notice to AT&T after 15 years of service

I just moved my daughter's line to my account and was charged an activation fee. Get this... The line was already activated. I have been with AT&T for more than 15 years and have been complaining about tactics such as this and the complete lack of customer service. This is just giving notice that to

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Unexpected charges/Unfair due dates

Long story short...When I switched from Verizon to AT&T I was paying slightly less for a similar service and was able to keep my old phone. However, the old phone had technical issues that I nor AT&T could not resolve, so they replaced the phone with the same model, which was actually pretty great a

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289

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U-verse Non-returned Equipment Fees

I've recently experienced the worst customer service experience of my life.  Two months after I cancelled my U-verse service, I received a bill for $482 worth of non-returned equipment (2 cable boxes and 1 modem).  My local UPS store does not keep tracking numbers of AT&T equipment returns, but were

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895

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AUTO-Pay Verbiage

So when selecting auto pay: “new debit/credit card” the verbiage AT&T uses is confusing. So my bill is due at the end of the month...actually it’s due on the 26th...but when selecting auto pay, the verbiage states “we will bill your credit card 8 days after the 26th of the month.”... so is this afte

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538

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a returned equipment (modem) charge?

I returned a modem back in July 2017 in the box it came. One was taken by the service technician who came to our house. I had only had the modem I returned about 3 weeks if that. The previous one had issues and this one wasn't any better. So I cancelled and returned it. So after a while I checked th

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213

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Phone plan and phone with no credit

I'm 18 and want to buy my first phone and plan i want the 70$ a month unlimited plan. But I have no credit im going to work on building it and wondered if this would be a problem, when ordering a phone and plan the credit section said they would reach out to me if Something happens. Does this mean I

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886

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Told Activation Fees would be waived and then after starting service, I was told NO

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

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$0 Down On Device

ok so i decided to do a credit check with att online chat. They advice me they had to speak with another team to get order approved. Three minutes later he comes back and states that ill need to go in the store with an id and pick up my phone. What i dont get is that he advice I only have to pay for

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5.7K

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Misled about cost of wireless plan and stuck with fee

I wanted to be able to bring my home phone (landline bundled with internet: UVERSE) between our two homes.  We have had an internet phone before, so I knew that it was possible to get something like this.  The representative asked how much I was paying currently.  I explained that we had a UVERSE bu

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247

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AT&T Says One Flat Rate Pays For Everything: Really?!

On the phone today, an AT&T sales rep told me that she herself is a Spanish-speaking Colombian and that one of the Nokia Lumia 520 Windows 8.1 AT&T Go Phone smartphone wireless calling plans costs just a monthly flat-rate of $30 per month, regardless of any "unlimited" calls or messages that I ever

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326

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Renegotiating Contract - Lied to by customer service?

I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service. However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened: Rather than can

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501

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Roadside Assistance Complaint

I am in Georgia and on 4/25/2018, I locked my keys in my car.  I have Roadside Assistance so I called #HELP at 9:30pm for assistance.  I was told they would contact someone to assist with my emergency and call back once they found a suitable service.  I was called back about 45 minutes later and tol

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291

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WAS TOLD 2HRS ID HAVE SERVICE AND 5HRS STILL NOTHING

Ok so after another 3hrs of getting then run around and passed off multiple times. Once again this happens at 10:21p.m. last night ,,........ And guess what.... Brace yourselves ..STILLLLL NO SERVICE 21 DAYS LATER AND counting ...  can someone PLZ HELP ME UNDERSTAND WHY......CHAT PORTION INCLUDED BE

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155

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At&t owes me money

At&t lied about instillation, then claimed I didn't return equipment. Plus charged additional fees when I cancelled service. How do I mediate this matter to get these fake charges of my collections

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209

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Lied to about installation fee

So, uverse comes out to my apartment that I've transferred service to. Before transferring, I ask the technician if there will be any fees, tech says no. So, after tech comes out and attempts to connect service to an outlet that was obviously old and not in use that I requested him not to, he puts a

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429

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RAISING FEES....

My bill was just raised 5.00 per line a few months ago, and now again????Can and will this continue to happen until the customers on unlimited data are forced to go elsewhere?Also, we just purchased two new phones from you, can we take those phones to a different carrier ?And, if not, why weren't we

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178

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Im at a losssss,...... This time ATT DONE DID IT ....seriously

So here we are some 30 odd days laters and still no internet and today being my last day to pay or I'm getting disconnected for good which I probably should just let them do since this is gotten to the point where I'm just speechless and that hardly ever happens..... as we all know but 30 some odd d

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127

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Best Path to Avoid Extra Fees when Switching Plans and Transferring Billing Responsibility

I recently got married and my wife has an AT&T plan with unlimited data for her iPhone.  My wife and I are not yet on the same AT&T plan but we are exploring options.  My daughter and I are on another family member's plan and wish to transfer our phones (my iPhone, my daughter's standard mobile phon

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