Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (38)

Relevance

Accepted Solution

Official Solution

What are my taxes and fees each month?

I'm enrolled in a US monthly prepaid plan.  Where can I see the details of my charge each month - including taxes and fees?  Shouldn't I receive a receipt each month I'm charged with these details? The main reason I'm asking is that my total charge amount increased this month but I have no idea why

Questions

 • Plans & Features

3.2K

1

0

0

Accepted Solution

Official Solution

At&t won't give me refund and won't cite policy stating why.

For those that dont want to read -  General Question that needs to be answered: What's the *OFFICIAL* Refund Policy for a Non-Returned Receiver Fee? And can you provide the source to be cited?  Hi, so my issue is that I am returning a receiver to At&t after their 21 day policy, which means they'll c

Questions

 • AT&T Internet Account

4.2K

8

0

0

Accepted Solution

Official Solution

Data Plan Change Pricing

I started off with 2 gig. Then i went to 1 and my bill went down to 84.00. Then i asked them to put it back to 2 gig and they said i can have 3 gig for the price of 2. It appears my bill will be 89.00. But will the hidden fees take it over 100.00 or will my bill truly be the same as it was originall

Questions

 • Wireless Account

1.7K

4

0

0

Accepted Solution

Official Solution

Breaking Phone Contract Charges

Hello guys,               If i want to break my phone contract with att, any idea how much they will charge me? I have purchased 2 iPhone 5s recently(1 month before) , and 3 of them are 14 months old smartphones. Another concern is after paying all fees for breaking contract, Can my 2 iPhones will b

Questions

 • Wireless Account

5.4K

7

0

0

Accepted Solution

Official Solution

International Call Scam & Spurious AT&T Fees

I've been getting a ton of missed calls from various countries overnight for about the last month and a half. These are numbers in the '+111 1 11 11 11 11' format listed as coming from places like Morocco, Haiti, Serbia, etc. Apparently, it's a scam that involves the scammer calling from another cou

Questions

 • Wireless Billing

5K

3

0

0

Accepted Solution

Official Solution

Overages on Unlimited plan?

Hi! Comparing my $65 unlimited plan to the $90 unlimited plan with mobile hotspot.  I see that 4g will slow after 22gb and hotspot after 10gb, per device. When i compare my current plan, this one say's "No Overages" but the $90 plan does not - i can't figure out what those overage fees are there for

Questions

 • Wireless Billing

5.5K

16

0

0

Accepted Solution

Official Solution

Switching sim between phones

I oringally purchased an AT&T Samsung Galaxy S8 from AT&T and then got an IPhone 8s from Best Buy which I am currently using. I want to switch between the phones. I got another galaxy. can I switch the sim in between phones as I please without a fee or charge to my account?

Questions

 • Data & Messaging Features, Internet Tethering

211

1

0

0

My Mom still pays by check as soon as her bill is received and her copy shows that ATT ran the payme

My Mom still pays by check as soon as her bill is received and her copy shows that ATT ran her payment for 2 cents less than the amount of the check.  The check was written for the correct amount but she was charged $9 for their mistake. She has a copy of the check and the statement proving their er

Questions

 • AT&T Phone Account

534

1

0

0

At&t unlimited $34.99 landing site

My bank card blocked the autopay for the unlimited plan it took me a day to fix it and now I'm in charge of $12 maintenance fee what's the maintenance fee what's the maintenance fee what's the maintenance fee for sitting I had the whole day or whatever maybe 2 days to fix it not late

Questions

 • Wireless Account

250

5

0

0

Closed

Is it illegal for internet company to ask me to pay installation for my neighbor?

3 months ago I had internet installed in my place of business where I rent a unit. I was charged a fee for installation. A few weeks later the neighbor in my next door unit wanted to get the same internet connection. The ISP used the cable they had run inside my unit, made a hole to thread a cable f

Questions

 • AT&T Internet Account

495

5

0

0

My experience with returning a phone, fees that weren't mine, SmartLabel returns & customer service

My experience reading the forum beforehand helped a bit.  I find it's always more helpful to check out what people are saying before instead of coming after you did it "wrong" and have everyone tell you why.   My issue: I had three new phones shipped out to me, one of them had a bad m

Questions

 • Wireless Account

1.1K

2

0

0

Upgrade Fees?

I have an iPhone 4 that my dad gave me after he got a new phone. In November of 2013 I activated it and started using the line that my brother had previously used before switching carriers.. How much would it cost to upgrade to the LG G3?

Questions

 • Phone & Device Upgrades

404

1

0

0

What is the Mobile Share access charge for in the new AT&T Unlimited Plus plan?

I've been a loyal AT&T customer for several years. I recently switched to the new AT&T Unlimited Plus plan and was reviewing the breakdown of costs when I saw the Mobile Share access charge of $20/mo. Could someone please explain to me what this is for? Does it have to be included in my monthly bill

Questions

 • Wireless Billing

1.2K

2

0

0

At&t won't allow me to return a new device

So here the issue. I live in Arizona, my family and I went on a vacation for 2 weeks to Cincinnati Ohio area. During our stay we ventured into the Florence Kentucky area. On 1/10/17 we ended up at an at&t authorized retail store. Looks just like every at&t store does. I ended up buying a Galaxy S7 f

Questions

 • Wireless Billing

4.5K

3

0

0

Careful -- ATT Fails To Disclose Increases In Monthly Service Fees

If you have a Mobile Share Plan like I do, you were probably convinced to join in part because the monthly service charges per phone were discounted from $40 to $15 per month. If you have 9 devices, like my family does, this is important.Careful though, these discounts are temporary! Every time you

Questions

 • Wireless Billing

343

2

0

0

Returned Check Charge

My bill reflects a $30 charge for a "Returned Check Charge" on 8/19 and $2 in fees. I double checked my bank statements and the money was processed on 8/18 and went through. Not sure why I was charged and also would like to resolve it. I could just pay it but I feel that At&t has made a mistake sinc

Questions

 • AT&T Internet Account

297

1

0

0

federal universal service charge is high for int'd day pass

Why is the federal universal service charge so high for the international day pass? The daily fee with federal and state fees was $13/day 30% higher than the touted $10/day.  This is more like a marginal income tax rate rather than a sales tax.

Questions

 • Wireless Billing

4.4K

13

0

New Receiver Fee and Wireless Receiver Fee

I'm looking into getting two additional receivers (for a total of four). Modifying my plan online to include two wired receivers results in a $49 "New Receiver Fee" (and with two wireless receivers a $98 "Wireless Receiver Fee"). I was under the impression that these fees are akin to installation fe

Questions

 • AT&T Internet Account

7K

8

0

0

Why don't ATT customer care representatives notate accounts properly.

I have theory and I love anomolies.   The theory is as follows.  ATT employees do not notate the account in order that ATT does not have to honor what is said to its clients.  A user must request to have someting notated and then request the customer service person repeat the notation to the account

Questions

 • Wireless Billing

762

1

0

0

Waive installation fee

I recently got UVERSE and the technician was suppose to install it on 6/8/19. The technician came to my complex to installl it and then left because he stated he could not find me. When I was speaking with him on the phone. Because of this I had to wait a week later on 6/15/19 for a technician with

Questions

 • U-verse TV Equipment

375

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.