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Non-returned equipment charge erroneously applied

HelloI have received an erroneous charge for non-returned equipment.I have an "AT&T U-verse CPE return receipt" from the UPS store, with a reference number and tracking number.Regardless, the charge was forwarded to a debt collection agency because the equipment was never received by AT&T.I have cal

Questions

 • AT&T Internet Equipment

349

3

0

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Charged the High Speed Equpiment Fee despite using my own previously purchased equipment

I had Att Uverse internet service a couple years ago, and when I signed up back then I had to purchase a $100 modem as part of the service. I've moved around a couple places since then and haven't had the service for some time. I recently signed back for internet service. In the process of signing u

Questions

 • U-verse TV Account

324

0

0

0

Non-Returned Receiver Fee - Devices have been returned.

I have two Non-Returned Receiver fees, both $150 on my account. I have since returned both devices and have the paperwork to prove it. I also received an email saying the equipment was received. TV service was cancelled August 17th - Equipment brought to UPS for return Sept 28th. So I did miss the 2

Questions

 • AT&T Internet Equipment

395

2

0

0

Internet stopped working after a few months with AT&T and now I have to pay.

I’ve been with AT&T for a few months now and everything has been alright so far. Starting a couple weeks ago my internet would randomly disconnect and connect back quickly. Today though it disconnected and never came back on. I did all the stuff I could do myself, and then called a support line. The

Questions

 • AT&T Fiber Equipment

264

1

0

0

Why will AT&T not waive a $5 late fee when I wasn't notified of the fee?

I had a late fee of $5 that I didn't know about.  Even after being a customer for 15 years they will not waive the fee.  Insane.

Questions

 • Wireless Billing

1.1K

4

0

0

Terrible and Unethical Practices

I was promised free install (bay area promotion) numerous blunders on at&t side and they created new work orders that I did not authorize and put on a total of $149 in fees. After literally 4 or more hours on the phone (I can prove it) they finally credited my install fee. Then needed another few ho

Questions

 • AT&T Internet Installation

367

2

0

0

Removing Equipment Fee on Purchased 3600HGV

Hi all, I'm having trouble getting AT&T to remove the $7/month high speed equipment fee on the router that I own. I originally signed up for U-Verse in 2011, back when they required customers to purchase their gateways.  I purchased a 3600HGV and everything was fine for about 4 years (no $7 per mont

Questions

 • U-verse TV Account

804

3

0

0

Upgrade Fees?

I have an iPhone 4 that my dad gave me after he got a new phone. In November of 2013 I activated it and started using the line that my brother had previously used before switching carriers.. How much would it cost to upgrade to the LG G3?

Questions

 • Phone & Device Upgrades

386

1

0

0

Help with Nokia Lumia 1520 EFT

Hi, I am considering buying this phone:  http://www.att.com/cellphones/nokia/lumia-1520.html  on a 20 month plan and would like to know whether I can;Terminate my plan at any time by paying the early termination fee of $325 (less $10 per month),It can be shipped to Australia (but obviously not have

Questions

 • Other Phones & Devices

566

1

0

0

40 dollar reconnect fee I refuse to pay

I have been going through some financial issues lately and of course cable and internet is always the last bill anyone should ever pay since it is not a necessity. Anyways I did not have the funds to pay and they turned my cable and internet off for the 2nd time in two months. I understand this is m

Questions

 • U-verse TV Account

754

2

0

0

Not committing to promise to waive installation fee?

Almost 2 months ago when I called to set up my internet service at my new apartment (I'm a new AT&T customer) I was promised that the $99 installation fee would be waived. However, it showed up on my first bill last month. I've since contacted customer service via online chat 3 different times inqui

Questions

 • AT&T Internet Account

66

0

0

0

Fee charged although I SPECIFICALLY asked if I would be charged and rep stated "NO"

I called about increasing my data from 3G to unlimited early March. The next day, I had to call back because I was MISINFORMED about the increase in my bill, so I decided to go with 6G instead. Throughout this process, I was NOT informed that it should be done on my cut-off date, so I get slapped wi

Questions

 • AT&T Internet Plans

153

1

0

0

U-verse Non-returned Equipment Fees

I've recently experienced the worst customer service experience of my life.  Two months after I cancelled my U-verse service, I received a bill for $482 worth of non-returned equipment (2 cable boxes and 1 modem).  My local UPS store does not keep tracking numbers of AT&T equipment returns, but were

Questions

 • U-verse TV Account

787

4

0

0

Upgrade Fee Waiver

Hello.I have been a loyal customer for around 10+ years. I have inquired about geting my upgrade fee waived today, but the reps will not budge, and say they cannot waive the fee. I have been able to have the fee waived other times recently, but today where was absolutely no progress. Have any of you

Questions

 • Wireless Billing

2.1K

3

0

0

Premier Site Errors when Upgrading

I've been trying since the iPhone has went up for Pre-order and has became availiable to get onto Premier to make my order. I get an error every single time so had to break down and go into my local store for ordering. I'm supposed to have waived Activations on upgrade is the reason I've been trying

Questions

 • Wireless Billing

380

2

0

0

Accepted Solution

Official Solution

Closed

Can I upgrade my gateway without renting it?

I have purchased a new computer and printer that won't connect to my ten-year old gateway equipment (3800 HGV-B). I do not want to "rent" new equipment but would like to purchase my own.  AT&T customer support said I could do that and that there was an approved list of equipment on their w

Questions

 • AT&T Internet Equipment

1.5K

1

0

0

Accepted Solution

Official Solution

BOGO and ETF

We got our Bogo phones back in Nov 2017 and have about 8 months left. Since we are traveling more often, we would like to get our phones unlocked and maybe switch carriers. Would there be an early termination fee if we paid off both phones?

Questions

 • Wireless Account

542

1

0

0

Accepted Solution

Official Solution

Incoming international calls

Are there charges for incoming international calls on the prepaid $35 plan? Specifically, I'm interested in icoming calls from Russia.

Questions

 • More AT&T PREPAID Discussions

2.3K

2

0

0

Accepted Solution

Official Solution

Increase in bill

I just upgraded two old iPhone 4's to the iPhone 7. They didn't bother telling me that they were going to charge me an additional $15 per line per month for each phone for virtual voice mail. I never asked for and did not want virtual voice mail. If I don't accept the additional $360 per year charge

Questions

 • Wireless Billing

1.2K

2

0

0

Accepted Solution

Official Solution

Is a way to uninstall/turn off visual voicemail?

My sister says that there is a way to uninstall/turn off visual voicemail so I don't have to pay the extra $40 a month that I CANNOT afford! I do not use the VVM anyway!!! If someone could please tell me how to do this I would appreciate it!!! Thanks!!!

Questions

 • Data & Messaging Features, Internet Tethering

119.9K

162

0

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