Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (28)

Relevance
Do you need to contact FCC ? Regarding AT&T's Samsung Promotion for Free 48 Inch Samsung Smart TV

I have read through these community forum posts from people who signed up with AT&T to get the Free 48 Inch Samsung Smart TV. People are still waiting.  They have spent hours on the phone with AT&T and Samsung, told many promises, and nothing happens. I was told by AT&T in April 2016 that if I signe

Questions

 • Samsung

729

5

0

0

2 months no internet,

I refuse to pay any further bills for internet untill it is resolved. The escalation team went mute and doesn't respond, the technicians who were scheduled to fix the issue are a no show and never came or called or even bother to.The moment I can switch I will, I will contact the FCC and lawyers. Be

Questions

 • AT&T Internet Equipment

234

1

0

0

AT&T Hit me with major fees after I upgraded to Uverse; Failed on promise to remove them!

Upgraded to Uverse In June of this year and I thought it was going to be a simple upgrade to uverse's $34 monthly plan. Just call, ask for the upgrade, and it's done and thats how it was presented by the sales rep over the phone. After a month of seeing my bill show what looked like the right amount

Questions

 • U-verse TV Account

313

5

0

0

At&t Iphone X Paid off used online unlocking portal 4 times still no dice as non customer

My best friend gave me his Iphone X as a gift and i've filed out the unlock request online twice and he has twice as well.... the device has been paid off for over 2 billing cycles and i get no errors when submitting the request through the att.com/deviceunlock portal just keeps getting denied when

Questions

 • Apple

139

1

0

0

Device Unlock not being processed in a timely manner

I submitted my device unlock request yesterday and when I tried to follow up on it today it took me talking to 3 different people to find out that it will take a week.  The FCC says that it should be two business days and https://forums.att.com/t5/Windows-Phone/Unlock-Phone-Things-To-Know-From-AT-am

Questions

 • Wireless Account

113

4

0

0

AT&T Fixed Wireless Internet launched in Georgia...where exactly?

So according to AT&T we now have fwi in Georgia:http://about.att.com/story/first_wave_of_fixed_wireless_internet.htmlBut I see no info about what rural/underserved communities actually have this in Georgia.In fact when I follow the link in the above article for more info https://www.att.com/internet

Questions

 • AT&T Internet Plans

1.9K

11

0

0

Unlimited Data Throttling

I am aware of the policy. I am aware of AT&T's stated reasoning for that policy. What I'm here for is: -I contacted AT&T customer care and inquired why the policy is to throttle only unlimited users and not the mobile share users. Also why is the cut-off 5GB. In addition to the normal answers of, "b

Questions

 • Data & Messaging Features, Internet Tethering

3.5K

14

0

0

How To Contact the FCC about Unauthorized Billing

Does anyone have experience contacting the FCC regarding unauthorized charges from ATT Wireless or other wireless carriers?  Any advice on that process would be much appreciated.  I have included a link below to the section of www.FCC.gov where complaints can be filed, but I'd love to hear about any

Questions

 • Wireless Billing

2.5K

21

0

0

AT & T Refuses to address Grievance, over charges, extortion, and fraudulent business practices

In May, 2016, I was offered a "bundled" service of U-verse TV and Internet on one year promotional. Was given DirectTV satellite instead, but had no "line of sight" for satellite dish, per AT & T "supervisor" in Houston named "Pat".  Pat assured me that as AT & T was unable to provide service, all D

Questions

 • AT&T Internet Account

133

1

0

Spoofing calls all day long.

I've been receiving spoofing calls all day long. Some of the calls didn't even have a phone number and I'm registered with Anonymous Call Rejection. Can At&t submit a complaint to FCC in regards to this issue? Also, can At&t stop the calls? I ask this because they did it the last time this happened.

Questions

 • AT&T Phone Account

161

4

0

0

bogus collection notices from AT&T MOBILITY

My dad is getting bogus collection notices from AT&T. His account is long closed and paid. I paid the 1st collection company "Enhanced Recovery Company, LLC" $77.85 on 12/1/14. He got another notice from "EOS CCA" on 12/17/14 for $242.28. And again from "AFNI" on 6/28/15 for the same amount. PLEASE

Questions

 • Wireless Billing

2.3K

2

0

0

How do I file a formal complaint for billing dispute with AT&T

I have been with AT&T service for over 10 years. We were one of the charter U-Verse customers in our area when U-Verse launched. Until recently, we had never had serious issues with our service. I always made sure to call in prior to promotion expiration dates and they always worked with me on renew

Questions

 • AT&T Internet Account

426

0

0

0

How do I get a new street marked green?

New House, New street ran into a problem even though, all around this new street Uverse is setup, available and even AT&T Technicians say we have 2 lines dedicated for our lot.  We have 42 hours on customer service calls with AT&T; we have been told by two technicians that the service is available (

Questions

 • AT&T Internet Account

145

2

0

0

Closed

AT&T Refuses to Unlock Device - Complaining to FTC & FCC

I believe that AT&T is using deceptive business practices to squeeze extra billing time from wireless customers who are trying to switch to another carrier. My experience is that I paid off my phone and requested an unlock from the AT&T Device Unlock Portal. For a week, it reports that I still have

Questions

 • Apple

1.4K

8

No Service in the Ellensburg Washington area

So I don't have cellular service that is working -now day 2.   Plenty of "bars" on my phone but unable to call or receive calls. I go into town to the retail store in Ellensburg, Wash. and they say there is a system wide problem in our area and that I need to download an app to report the outage.  W

Questions

 • Apple

240

1

0

0

Bogus Charge Turned Over to COLLECTIONS After Three Weeks???????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On 10/08/17, we began wireless service with AT&T and then canceled on 10/21/17 and returned all equipment to the store on top of paying for the restocking fees. This was all well within the Buyer's Remorse period and we were assured there would be no added charges and that our bill would be correcte

Questions

 • Wireless Billing

60

0

0

0

Unable to transfer home internet billing responsibility.

I've spent hours on the phone with AT&T support and still have no resolution.  I've filled a formal complaint with the FCC but still have no resolution to what should be a simple customer request: I moved out of a home and need to transfer billing responsibility for my home internet to my former roo

Questions

 • AT&T Internet Account

1K

2

0

0

Bait & Switch Sales Tactics in Live Chat

Hey all, I have a question that I'm trying to gather information about. I recently added a line to my AT&T wireless and all was great, until we decided to also switch our internet to AT&T. The chat rep I spoke to about setting up Uverse internet quoted me a really low price ($30/month), which I agre

Questions

 • Wireless Billing

181

1

0

0

911 unintentional pocket calls

LG Venture calls 911 from lock screen. I have a swipe and pattern screen lock. I don't know what's going in with this. I'm going to wind up getting into trouble with police if it continues. I have to have my phone on me at all times. Help!

Questions

 • Other Phones & Devices

352

0

0

0

Can't Unlock LG V-35. FCC complaint?

I purchased a brand new AT&T version LG V-35 online through amazon. I do not have service with AT&T and wish to use another network. I've gone through AT&T's online unlocking process via the IMEI and no matter what, I get an email 24 hrs after submitting the request that states that I didn't confirm

Questions

 • Other Phones & Devices

205

5

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.