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Family Map cannot locate HTC Desire

My son's phone died and I bought him an HTC Desire and a new sim card. Family map worked ok before, but now, with the new phone, will not locate unless he is talking on the phone. When he is talking on the phone it finds it just fine. If not, family map returns the message saying his phone is off or

Questions

 • Account Features

413

3

0

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Familymap and Lumia not working

I have used the Lumia 635 for about 3 months with the Familymap and it was working very well.  Two weeks ago the App suddenly would not load and shows "Error Service not available" .  I tried to go to the family map on the phone using the Internet Explorer, but any familymap sites will not load on t

Questions

 • Other Phones & Devices

645

3

0

0

family map scheduling

i just activated an iPhone 6 and bought my 10 yr old son a 5s.  he will get it for xmas so for now i am testing out the family map app on my phone.  i have it loaded on my phone when i try to locate it it works about 50% of the time.  pretty disappointing. i also set up a schedule to alert me when m

Questions

 • Account Features

394

9

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FamilyMap - Designate a second parent

I've just registered my wireless account for the thirty day trial of FamilyMap.  Under my account, I have the following lines: Myself, using a Samsung Galaxy S6.  The account was set up in my name over a decade ago and I logged in under this phone number to add the FamilyMap feature to the account.M

Questions

 • Account Features

702

1

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FamilyMap - invalid credential message on map

After logging in to FamilyMap, the message "The specified credentials are invalid.  You can sign up for a free developer account at

Questions

 • Account Features

223

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0

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Issues with AT&T FamilyMap

For the last several days I continue to get reports on the location of the two phones on my FamilyMap service. I am told each time that the phone location is either unavailable or "XXX's phone could not be accurately located. Please try again in 5 minutes. ".   The phones are fine and are within the

Questions

 • Account Features

463

3

0

0

So, what do I do with an iPhone 4 with iOS 7.1.2 if I want to find that phone using AT&T FamilyMap?

I have an iPhone 4 with iOS 7.1.2.  In the online documentation,  https://familymap.wireless.att.com/finder-att-family/help.htm, it says "AT&T FamilyMap is in the Apple App Store. Get the latest version of FamilyMap for your iPhone (iOS 7.1+)!".  However, when you try to download from the app store,

Questions

 • Network Coverage

518

11

0

0

When will Family Mapping function properly and be able to locate phones that are on LTE network??

My family mapping service recently stopped working, and AT&T told me that due to Google doing an update, and changing some settings (separate from AT&T) that the mapping service will no longer work, but MAYBE 20% of the time, or less. They said it was due to the service not supporting LTE phones/net

Questions

 • Account Features

403

2

0

0

FamilyMap App

Hi, So I just received a text saying, "You can now be located by ###-###-###. Tap the link to join AT&T FamilyMap." I have not downloaded this app and personally I don't want to be tracked.  I am not the account holder. So my question is, even though I am not the account holder, can the account hold

Questions

 • Account Features

708

4

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Question about new phone not being seen by AT&T FamilyMap

Got the wife a new phone, upgrading from her ancient flip phone. Had to re-set up a new SIM, hers didn't fit. Now I can't locate her on FamilyMap. Is there something I need to do to reset it?

Questions

 • Account Features

72

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Family Map is USELESS

I have family map so I can locate my one NON-iPhone device. it's a ZTE Maven (Z812) on my post-paid account. It located it ONE time, and hasn't ever been able to again. No matter if the phone is on wi-fi or not. No matter if it has GPS turned on, or locations set to battery saver. Nothing i've done

Questions

 • Data & Messaging Features, Internet Tethering

461

1

0

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ATT Family Map

I using ATT family map to locate my teenage daughter galaxy s5 phone. I was able to locate her for two weeks but two days ago it stopped working. Doesn't anyone why it stopped working. Her phone is always one and it always has coverage. I can't even locate my own phone in my hand. I have a galaxy s4

Questions

 • Account Features

742

1

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FamilyMap App on iOS displays wrong profile pic on map

Anyone else notice that the iOS app will display the wrong profile pic on the map after locating several phones?  Shouldn't be that hard to fix, eh?

Questions

 • Account Features

51

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0

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Why doesn't my iPhone show up in Family Map?

I have subscribed to AT&T's Family Map.  At least 9 times out of 10 when the iPhone is powered on and is in coverage area, Family Map doesn't detect it and says it is either powered off or is out of coverage area.  Does anyone else have this problem?  And what is the best workaround?

Questions

 • Account Features

616

3

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Accepted Solution

Official Solution

FAMILY MAP

Instead of getting random text messages that you are traceable by number, can you change that to get emails instead? I would prefer it go to my email, rather than my son getting notifications that he is being located ever so often.

Questions

 • Account Features

1.6K

3

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Accepted Solution

Official Solution

Closed

Family Map Help - Helpful Links

What are the benefits of AT&T FamilyMap?

Questions

 • Account Features

14.1K

1

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