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Family map

Does anyone no hoe to fix it when you get a message saying that the phone you have been tracking for sometime no it’s has a block on it that was placed by you ?  How do you remove it if I did it by accident ?

Questions

 • Account Features

74

0

0

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Secure Family - bring Family Map back please!

I stayed with AT&T for so long because I liked the Family Map technology, where locating the phone was not based on an app installed on the target phone itself reporting the location to a server, but based on triangulation from cell towers. While not as precise as GPS location, triangulation is virt

Questions

 • Account Features

207

3

0

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Family Map cannot locate HTC Desire

My son's phone died and I bought him an HTC Desire and a new sim card. Family map worked ok before, but now, with the new phone, will not locate unless he is talking on the phone. When he is talking on the phone it finds it just fine. If not, family map returns the message saying his phone is off or

Questions

 • Account Features

413

3

0

0

family map scheduling

i just activated an iPhone 6 and bought my 10 yr old son a 5s.  he will get it for xmas so for now i am testing out the family map app on my phone.  i have it loaded on my phone when i try to locate it it works about 50% of the time.  pretty disappointing. i also set up a schedule to alert me when m

Questions

 • Account Features

394

9

0

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Family Map Issue

I've had Family Map installed on all of my iPhones for years and the location accuracy has pretty much always been right on.  But since I bought a new phone, I gave another family member my old iPhone 4S (exchanging the SIM card from their 3GS). Now that phone's accuracy is awful. The MAPS app shows

Questions

 • Account Features

432

3

0

0

Smart Limits, Family Map, Qustudio: ATT Secure Family?

I have been using Smart Limits, Family Map, and Qustudio for years now on my childrens phones. Most of these 3 apps has done a good job with what I wanted them to do. But now with ATT Secure Family there are many important options that are missing or different from previous versions of the ATT apps.

Questions

 • Account Features

309

4

0

Family Map server is not responding

There are errors when connecting to Family Map servers now since 10/5. It has been on and off before 10/5."An error occurred while signing in. Please try again." is the message provided. Connecting to the server took around 2-3 mins.

Questions

 • Account Features

2K

23

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0

att family map accuracy issue

I have had Family map for 7 years and has worked great and been very accurrate. All of a sudden since July 2017, Family Map only locates my Galaxy S6 active and S8plus phones to the nearest cell tower. I have all of the correct settings on for location.  It used to have pinpoint accuracy, so much so

Questions

 • Account Features

856

2

0

0

Family Map is USELESS

I have family map so I can locate my one NON-iPhone device. it's a ZTE Maven (Z812) on my post-paid account. It located it ONE time, and hasn't ever been able to again. No matter if the phone is on wi-fi or not. No matter if it has GPS turned on, or locations set to battery saver. Nothing i've done

Questions

 • Data & Messaging Features, Internet Tethering

461

1

0

0

Why has family map stopped working?

A few  months ago I set up Family Map on my 17-year-old's phone (Galaxy S3).  All of a sudden this week it has stopped working.  Any idea why this would happen?

Questions

 • Account Features

2.4K

7

0

0

Family Map App on LG Xpessions 2

I just upgraded from my Nokia to an LG Xpressions 2 and have not been able to load the Family Map App on the phone.  An hour chatting with a service rep did not help, she said that a friend of hers had a similar problem.  Is there anyone that has had this problem and found a fix?

Questions

 • Tones, Games, Videos, More...

468

2

0

0

Why doesn't my iPhone show up in Family Map?

I have subscribed to AT&T's Family Map.  At least 9 times out of 10 when the iPhone is powered on and is in coverage area, Family Map doesn't detect it and says it is either powered off or is out of coverage area.  Does anyone else have this problem?  And what is the best workaround?

Questions

 • Account Features

616

3

0

0

FAMILY MAP & IPHONE 5 DOESN'T WORK!

I've used Family Map with my two daughters Iphone 4's for a few years and it has worked outstanding. We recently upgraded to Iphone 5's and now (for the past three months) have very rarely been able to locate the phones. Both have downloaded the Family Map app (as per the instructions). I'm lucky to

Questions

 • Apple

775

3

0

0

Family Map not working

Family Map appears inoperable this morning.  Every search comes back with response phone not in service or turned off, search only last about 6-8 seconds before error message appears.

Questions

 • Data & Messaging Features, Internet Tethering

570

2

0

0

family map

how do you erase a located circle so that you can easily see the smaller more detailed one?

Questions

 • Device Features

63

0

0

0

Family Map access on kid's phones

I think I have finally installed and got family maps working on my phone and my two kid's phones.But I see that the icon/app is not only available to me on my phone, but it is available for the kids on their phones as well.   Right now, they can follow each other and have the same access to informat

Questions

 • Device Features

340

1

0

0

Family Map not working with new iPhone 6

My son recently upgraded from an iPhone 4s to an iPhone 6. Now the Family Map repeatedly says it can not locate his phone. We know his phone is on and in the AT&T area, yet it always says it can not locate.

Questions

 • Account Features

1K

6

0

0

AT&T Family Map Not Tracking my Galaxy 3

I can't track my Galaxy 3 phone with AT&T Family Map. If I do a complete reset to manufacture setting it will work fine for a couple of months. Then it will not track at all. It says phone is off or out of coverage area. I know factually this is not true. I had the same problem with a Galaxy 2 but g

Questions

 • Account Features

417

2

0

0

When will Family Mapping function properly and be able to locate phones that are on LTE network??

My family mapping service recently stopped working, and AT&T told me that due to Google doing an update, and changing some settings (separate from AT&T) that the mapping service will no longer work, but MAYBE 20% of the time, or less. They said it was due to the service not supporting LTE phones/net

Questions

 • Account Features

403

2

0

0

Family Map does not work since upgrade to iphone 5 and 6

My daughter recently upgraded to iphone 6 and Family Map has not worked since.  We both have version 2.2 and app is running in background and location services are turned on.  The message tells me "Unable to connect.  Please check network connection."  I have sent her a text and she has clicked the

Questions

 • Data & Messaging Features, Internet Tethering

1.9K

10

0

0

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