Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (12)

Relevance

Accepted Solution

Official Solution

Potential Customer: Deceptive U-Verse + Internet bundle explanation needed

I've worked in the telecom industry for years with direct competitors of AT&T. I heard horror stories from customers who left your business so hoped to never experience an interaction with AT&T myself as a customer. Unfortunately, the place I'm moving to is an AT&T exclusive community so

Questions

 • U-verse TV Account

371

6

0

0

Accepted Solution

Official Solution

Why is the ATT network so slow, advertised speed 768 Mbps, actual speed 225???

Why is the ATT network so slow, advertised speed 768 Mbps, actual speed 225??? Check your speed at www.speedtest.com and see for yourself!!

Questions

 • AT&T Internet Account

7.9K

9

0

0

Shoddy service, Ineffectual Customer Service, Customer Loyalty & Supervisors are a JOKE

My home land line and BOTH cell phones have had spotty (at best) or completely non-existent service since late January. We've been at this location with AT&T for 12 YEARS with only the occasional hiccup. I've now spent over 9 HOURS in 4 different chats - with 4 cases being opened - and AT&T has done

Questions

 • Wireless Account

207

4

0

0

NOT Getting what I was promised

I am so tired of making twenty calls to get to a person who can actually help me. I want to know why there is a 300 dollar reward card offer sitting on my table from my mail, and plastered on the website, that I was told I qualified for in late December(when I moved and transferred my service) that

Questions

 • U-verse TV Account

421

4

0

0

Not Happy with ATT DSL service or lack of

I have ATT DSL and have had for a long time. I live 1.1 miles from the nearest main line and have had the basic DSL service for a long time. Recently I recieved an email from ATT offering a speed upgrade so I jumped at the chance. I had a phone line added a few years ago and for years had a seperate

Questions

 • AT&T Internet Account

399

2

0

0

at & t is deceptive

I have a go phone with att for maybe six years.  I have always been able to receive and send pictures in a text without  being charged for it.  Now out of the blue att is charging me for every picture I am sent of my grandchildren.  I called and they said that is the plan you have.  That is not the

Questions

 • More AT&T PREPAID Discussions

327

11

0

0

false Advertising

I pay for the 60 dollar monthy plan with autopay. That means i pay 60 dollars a month and with auto pay it goes to 58 a month. So i am still part of the 60 dollar plan. i just recieved a text messsage say "Great news! Now you can enjoy endless entertainment with unlimited data on our $60 monthly pla

Questions

 • More AT&T PREPAID Discussions

259

4

0

0

Is Uverse false advertising?

I have a bone to pick with the advertising as I tried to sign up for a service today only to be hit with a hidden fee that support says nothing can be done about. As I dug to learn all I could, I got the following explanation. : $39 Bundle Offer with HBO Included (U-verse TV + High Speed Internet wi

Questions

 • U-verse TV Account

1.4K

3

0

AT&T WILLNOT honor their BOGO promotion sold by it's store associate

In March of this year (2016) I visited the AT&T store in Plano TX (store number D12B based on receipt printout) to look at replacement phone for my wife.My wife was drawn to the new Samsung Galaxy S7 to replace her older Galaxy S3.Both my wife and I have had individual and corporate wireless account

Questions

 • Wireless Billing

859

6

0

0

Paying for unlimited and haven't been able to use watch att or hbo

I try to verify my number with watch AT&T  by texting the codes Takes forever. never works. I've done it at least 50 times. customer service has no idea what is happening. I wait.. I'm paying for a service that isn't provided and that's False advertising!  I'm about to switch carriers and tell every

Questions

 • Wireless Account

247

0

0

0

False Advertising: Has anyone received this misleading - and misrepresenting - BOGO offer

I am aware of the mass market BOGO (buy one, get one) promotion AT&T is currently running for iPhone 8s.  It clearly states that a new activation is required.  However, about a week ago, upon signing into my account, I received a pop-up offer for a buy one, gift one.  In short, the offer's terms are

Questions

 • Phone & Device Upgrades

404

2

0

0

BOGO phone

Does anyone have the name of a high level ATT customer service executive? I have had ATT for over 50 years. Purchase all services from them - 2 cell phones, uverse tv, internet, land line. In January 2018 I purchased an Iphone X and my husband got a buy one get one free (BOGO) Iphone 8. We were to b

Questions

 • Account Features

238

2

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.