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I have been charged for data I did not use!

Hello, I have just gotten a bill for my monthly wireless data use for a device that is used for work.  It is nearly always in a place where there is already a stable wifi connection (business). My phone says I've used apps which I do not even have a subscription for! Itunes, Netflix, and others, the

Questions

 • Wireless Billing

341

9

0

0

Misdirected emails? False ID using my account?

When I changed my email password, I got two update emails from AT&T: one to my legitimate email address and one that went to a strange email address--it showed up in either Archive or junk. Very strange. When I looked at my recent account activity, it showed activity in Brazil (this week), Russia, A

Questions

 • AT&T Internet Security

253

2

0

0

False Collections Reporting

When I signed back up for DirecTV it was explained to me that I could save an additional $10 if I bundled my internet with them. I already had internet, so they explained to me that I had to create a “new” internet account to get the bundling to work. This sounded odd since I already had an account

Questions

 • AT&T Fiber Account

272

1

0

0

Misleading ship dates showning on online att iPhone store

I ordered an iPhone 8 256 GB from an ATT store on Dec 21.  Store employee stated that the phone would definitly arrive by Dec 23.  On Dec 26 I received an email order status shipping update of Jan 24.  The ATT online phone store currently shows this exact iPhone 8 available for shipment by Jan 2-4.

Questions

 • Phone & Device Upgrades

261

0

0

0

swindled

hello,i called to see why my phone bill went up a little and the rep told me it was going to go up even  more due to cost of living. he then talked me into a plan that combined my internet and phone into one plan, he said it would be a little more but he was giving gifts to offset this. he created a

Questions

 • AT&T Internet Account

329

3

0

0

Amazon password reset emails go directly to Archive Folder

When I couldn't log into my Amazon account yesterday, I tried repeatedly to reset my password. I thought I wasn't getting the emails: then I discovered they had been going straight to my Archive Folder. Another odd thing was that the emails weren't addressed to my AT&T ID! I've called Amazon multipl

Questions

 • AT&T Internet Security

1.7K

6

0

0

Sad day for a 12 year old

My 12 year old son wanted and iPhone 5s. What a great opportunity for a life lesson! I told him he has to do a job and earn the money to pay for the phone and it's monthly costs.    He agreed and was proud of his work and looked forward to owning his very first iPhone, worked and paid with his own m

Questions

 • Wireless Billing

491

11

0

0

Received misleading information and now I'm stuck with a year long contract

Wrote a lot, but want to give the full story...   On friday 31 March, I checked fiber availability on my new residence and it showed as it being available, which I was excited about.  After speaking with 3 different reps (see side note) all three confirmed that Fiber was available at my new residenc

Questions

 • AT&T Fiber Installation

578

3

0

Family quarrel lead to my fiance's mother falsly reporting her iphone stolen, and AT&T won't help.

So this is a doozie. I'll try to keep it short. My soon-to-be wife and her sisters all got together on a family share plan under he mother. Her mother had a brand new iphone 6s shipped to us in a different state. It came directly from AT&T to us, never to her. It was activated under her mother's acc

Questions

 • Wireless Account

265

4

0

0

Cannot send email to ATT domains

We are being blocked from sending to ATT Domains. We are not listed on any other blacklists(SPAMHAUS, MXTOOLBOX, etc.). I have check exchange logs, no spam is being sent.  I have requested removal both via email and online through the portal TWICE. No response. We need to be able to email our ATT em

Questions

 • AT&T Internet Security

252

1

0

0

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