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Can I be honest here for a moment?

This is the absolute worst alarm system I could have ever ever purchased for my home.  This is sickening.  Every three to four weeks the service becomes completely inaccessible.  You stop answering the phones, the chat doesn't work.... This is the simply the worst customer service that any company c

Questions

 • Device Troubleshooting

126

0

0

Preorder through Premier site is not loading

I have been trying unsuccessfully since 3:00 AM to do a preorder. I have a business discount so I am in the Premier website. I am eligible for the upgrade, I select iPhone 6s and it takes me to the order page but with no details. At the top I see "Loading Device Details, Please wait". No amount of w

Questions

 • Apple

446

4

0

0

Nightmare Fiber Install

Our installation for AT&T fiber has been nothing but a pain. A tech came out to install the ONT on the 3rd of this month, however he was unable to detect a signal at the NID. He issued a ticket out to engineering and said it would only take a few hours for a team to come out and route a new line

Questions

 • AT&T Fiber Installation

563

2

0

0

SOLID RED 3g light after thunderstorms!

After multiple thunderstorms and multiple power failures, the microcell has the green power light and solid red 3g light illuminated. That is the only lights on. I reset the microcell and same thing. I unplugged all cords and waited 2 hours (I took a nap) before plugging back in. The same thing. So,

Questions

 • 3G MicroCell™

486

5

0

0

DVR won't function

I am having problems when I try to pause or record anything on my DVR. AT&T technical support has been unable to resolve this issue, so before I give up, cancel and move to another provider, I thought I'd give this forum a shot at my problem. When I pause, I see this error message: THE PAUSE COMMAND

Questions

 • U-verse TV Equipment

282

3

0

0

Prepaid phone network failed in California from yesterday?

I'm in San Diego. I'm using 4 prepaid multi-lines with ATT (with auto payment). We're using those phones ok so far. ( 2 International (Korean) unlocked phones were working as 3G lines with ATT) From Monday (10.30.2017), two of phones (my wife's Samsung Galaxy Mega, my daughter's LG G pro) stopped wo

Questions

 • Android

206

4

0

0

My AT&T email has suddenly ceased working

This morning, I was successfully sending and receiving emails through my AT&T account. I suddenly now cannot open a single email. When I try a POP client, it cannot download any new emails. I have been on the phone with AT&T and get the very typical and expected AT&T shoulder shrug. Why has my email

Questions

 • AT&T Internet Email & Security

276

3

0

0

Anonymous - Message Not Found, Transient Download Failure, etc

Hello, I recently ported my number from Sprint to AT&T and purchased a new HTC One. I'm currently extremely disappointed and frustrated with the MMS services. About half of my MMS messages never download, I hit the download button over and over but they never come through, occasionally they error ou

Questions

 • Data & Messaging Features, Internet Tethering

4.2K

12

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My DSL keeps cutting out and AT&T can't seem to fix it.....

For months now I along with my neighbors have been having intermittent outages with our DSL. AT&T has sent out technicians several time to no avail. We all feed from the same box and several time thru the day it starts to cut in and out every few minutes for sometimes seconds up to minutes at a time

Questions

 • AT&T Internet Email & Security

1.8K

6

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0

Slow speeds through powerline boxes after internet upgrade

I have been running a set of Netgear PL1200 boxes within my home for the past 3 years. Last week we upgraded from 25 MPS to 50 MPS Internet. A technician came and replaced the router that also control U-verse.  I am achieving 40-50MPS on a direct line from the router and about 35MPS on wireless near

Questions

 • AT&T Internet Equipment

75

0

0

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ATT needs to take some responsibility for opening fraudulent accounts

AT&T Mobility ...My husband and I have been loyal customers for decades now and continue to pay our bill on time and in full. You failed us. YOU, yes YOU allowed somebody to open an account in my husband's name using a false identity. You completely accepted the false identity and did not red flag i

Questions

 • Wireless Account

1K

5

0

0

Address issue

Hi, I’ve been trying to figure out how to get this corrected but it seems there isn’t anything anyone can do. My address is one thing, but the address that is in the At&T computer system is similar but not my address. They came out Friday to install direct tv and internet but the internet was not in

Questions

 • AT&T Internet Installation

99

1

0

0

AT&T Service Failure - Refund for Incorrect Billing

I traveled to the United Kingdom from 5/17/2019-6/1/2019. The day I left the US I added an international package to my account. Three days into my trip my phone was shut off because of incorrect international overages. I called back and was told the international package was never turned on, but tha

Questions

 • Wireless Billing

85

3

0

0

Fix what you broke

If you can't figure out how to provide acceptable and reliable internet services you claim to provide and for which we've faithfully spent hundreds even thousands on, please fix our sidewalk you just ruined. We had no idea your fix would involve having an exposed cable running through our yard for w

Questions

 • AT&T Internet Installation

109

2

0

0

Does ATT Stand Behind Their Commitments

Hello. I'm on with customer service for now the 4th time. My device errantly oversubscribed my monthly usage. I have been told by 3 diff agents, after they changed my current plan, that my monthly data usage would be reset with the plan changed. It seems, that my plans were changed, and my issue not

Questions

 • Wireless Account

248

15

0

0

AT&T U-verse Gateway RESTARTS Intermittently

For the past few days, the Pace 5268AC keeps rebooting on me. It reboots at least 3x a day. It does it early morning, late afternoon, and midnight. I'm on during these periods, and it really bugs me. I went into the Gateway IP and looked at the logs. All of them did not show up anything about update

Questions

 • AT&T Internet Equipment

934

1

0

0

ONT 010G Failure

My internet went out Wed (16 May) and after some checking I determined the problem is with the fiber to cable converter (ONT 010G) in my garage. I assume the unit failed as there are no indicator lights even though the 12V DC power supply is good. Initially ATT scheduled an appointment for Friday bu

Questions

 • AT&T Fiber Equipment

1.1K

1

0

0

Accepted Solution

Official Solution

S5 Update Error - Non-AT&T Customer

When i enter the software update and click "check update" it says "software update interrupted" and "wait for 24 hours to check again"How can i update my phone to lollipop? Fota or  maybe kies?     Additionally, my sister bought this phone from USA at 2014 summer and bring it to me Turkey. Model Num

Questions

 • Android

1.1K

6

0

0

Accepted Solution

Official Solution

U-verse Internet and TV Down - Quick Fixes & Solutions from AT&T

If you have just started having trouble or your service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Managers and are the most common fixes based on their interactions with other forums members. Note:

Questions

 • Watching U-verse TV

24.5K

5

0

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