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Can I be honest here for a moment?

This is the absolute worst alarm system I could have ever ever purchased for my home.  This is sickening.  Every three to four weeks the service becomes completely inaccessible.  You stop answering the phones, the chat doesn't work.... This is the simply the worst customer service that any company c

Questions

 • Device Troubleshooting

126

0

0

unlock code fails on Samsung

Hi, I requested a device unlock, and it got approved. I received the instructions to unlock the device with an unlock code. I inserted my new SIM card, the phone asked me the code, but it fails 😞Note: I am currently in France. My prepaid phone never worked from here.HELP!

Questions

 • Samsung

263

1

0

0

Awful installation experience, I'm still not hooked up.

ATT installed fiber in our apartment complex a few months ago, and I was thrilled when I was finally able to order it. Unfortunately it has been nothing but problems so far. Wednesday- Installation scheduled. The tech comes, and it turns out that although they installed fiber in the building, they n

Questions

 • AT&T Fiber Installation

443

1

0

0

Prepaid phone network failed in California from yesterday?

I'm in San Diego. I'm using 4 prepaid multi-lines with ATT (with auto payment). We're using those phones ok so far. ( 2 International (Korean) unlocked phones were working as 3G lines with ATT) From Monday (10.30.2017), two of phones (my wife's Samsung Galaxy Mega, my daughter's LG G pro) stopped wo

Questions

 • Android

206

4

0

0

Never receive firmware updates

Hearing all the talk of the new nougat update, I wondered when I'd get it & then I saw that I haven't gotten any firmware updates since I bought my s7 edge last year. Seems like there are like 10 or so. What is the deal? I didn't root my phone or anything like I used to do with my phones. This is st

Questions

 • Samsung

230

4

0

0

U-verse internet service good, customer service bad

My U-verse internet and phone service has been good since receiving it, however since the beginning my customer service has been bad.  It all started when I signed up for service; somehow they lost their record of me ever signing up? How is that possible, so I signed up again, this time through an a

Questions

 • U-verse TV Account

322

1

0

0

Please Unlock My Phone

This is appalling! Im in Australia for almost a month to see my dying sister and you can't even do me the courtesy of unlocking my phone so I can use a more affordable local data sim!!! I signed up in July - after being an AT&T for 2 years before that (***). Now you tell me I'm a month short of bein

Questions

 • More AT&T PREPAID Discussions

185

1

0

0

AWFUL CUSTOMER SERVICE!!!

I NEED a way to contact the corporate office about the experience I had with this store tonight. I can’t find a single way to get in contact with the corporate office or even anyone higher up at this location to address this issue. I am appalled at the service I received and the errors that were mad

Questions

 • Wireless Billing

206

1

0

0

Iphone 6 battery dies very fast

Over the last few months, my iPhone 6's battery has gotten progressively worse and worse. it has nothing to do with apps being open, or the screen brightness, or needing to download new software updates, or anything like that. It got to the point where if it was not on a charger 24/7, it'll die with

Questions

 • Apple

558

1

0

0

Joined at&t yesterday and its already NOT WORKING.

Got my at&t  u-verse hooked up yesterday. I was super excited to go onto On Demand had catch up on my favourite shows that I have been missing for the past few weeks. I checked Once Upon A Time...episode one didnt working and nither did episode two. Thought it was just that series. I checked Gotham.

Questions

 • U-verse TV Account

1.2K

4

0

0

4/15 - Unable to authenticate in apps and browser - system error message

System was slow all morning, and again has nothing in the archives for the cameras.Now, completely unable to access the system via Apps and Web Browser.Phone support says try again later or tomorrow.(documented)

Questions

 • Device Troubleshooting

196

0

0

0

Galaxy 5 Update failed 11/4/15

The latest update downloads, but fails when installing. It gets to about 3%, then says failed, and retrys the install. It does this loop about 3-4 times, then restarts. Failed to install. I retry the download, but says I have to wait 24 hours to retry the update as the phone says current update is t

Questions

 • Samsung

1.4K

6

0

0

Samsung S5 constantly has problems sending texts

I regularly receive a message failed response when I attempt to send a text message.  I have 5 bars of celluar service and the text still won't go through until I re-start the phone.

Questions

 • Data & Messaging Features, Internet Tethering

418

3

0

0

Garage door opener fail

We have just had our system installed. We have 2 stanley garage door openers. One unit works remotely without any issue. The other unit works intermittent at best. It states a "fail" as if something is blocking the sensor. The tech has been out 3 times. He has replaced the unit and he has added 2 di

Questions

 • Device Troubleshooting

527

1

0

0

AT&T cannot unlock my Z2 force to allow me to use it elsewhere!

Very long story to follow but basically AT&T either refuses to unlock a phone I paid for outright and was not on their payment plan OR they do not get unlock codes from manufacturers for devices not sold through them. I lean toward the 1st option as I have unlocked non AT&T phones before without iss

Questions

 • Android

192

6

0

0

Unable to send international text to Poland (receiving work OK)

I am unable to send international text to Poland (receiving work OK) This is now 8 days that I tried with no success. SMS messages are sent from my phone, shows as sent in Messaging app but are never received in Poland - I tried two different numbers in Poland and it worked fine few months ag.o The

Questions

 • More AT&T PREPAID Discussions

706

1

0

0

TEXT MESSAGE ERROR ON AT&t GALAXY S4

OKAY I HAVE A GALAXY S4 AND IT WAS JUST WORKING FINE. I NOTICED THAT MY TEXTING MESSAGES WERENT SENDING AND HAD FAILED. PEOPLE TOLD ME THAT THEY TEXTED ME AND I HAVENT RECEIVE ANY OF THEM. EVERYTHING ELSE ON THE PHONE WORKS FINE I CAN DIAL OUT AND RECEIVE CALLS AND MY DATA FINE. IT JUST MY TEXTING T

Questions

 • Android

3.5K

2

0

0

Closed

Port Forwarding for Windows Remote Desktop Connection Arris BGW210-700 FAIL

Just had AT&T Fiber installed and I am thrilled with the speed and responsiveness of the network.. goodbye Comcast!  (well not quite goodbye yet..)PROBLEM:  I've used Remote Desktop Connection for years on multiple routers and service providers.  Never had a problem with Port Forwarding in the past.

Questions

 • AT&T Fiber Equipment

8.1K

14

0

iPhone 7 dropped calls / failed call

My iPhone 7 Plus keeps dropping calls. At first I noticed it when I passed a certain point in my house, literally a line in my house. I am fine on either side of the invisible line but walk through it and it is a vortex. But it's not just that one spot that I drop calls any more it is everywhere, in

Questions

 • Apple

4.5K

3

0

0

No longer able to send group texts

This just started about a month ago. I can receive, but sending results in "FAIL!"No more than five people in any of these groups.I have tried adding each person individually and responding that way.I made an appt with the store and the employee didn't have a clue.I called tech support they told me

Questions

 • Android

235

3

0

0

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