Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (34)

Relevance

Accepted Solution

Official Solution

Samsung S5 won't power up or charge

My Samsung S5 won't power up or charge. I've had it on a wall charger for 5+ hours, and I have also tried from USB on my computer. I swapped batteries with my boyfriend's S5 and it still will not power up. I've tried holding the power button for 30 seconds. Also tried holding the power button, home

Questions

 • Samsung

1.5K

2

0

0

Accepted Solution

Official Solution

can get icmp reply

I have a model 3801GHV and for the life of me I can't figure out how to adjust the settings to allow me to get an ICMP ping reply back to my laptop. I can ping everything inside the network except the gateway, it doesn't reply and lets nothing else reply either which sucks because I'm studying for m

Questions

 • AT&T Internet Equipment

3.1K

3

0

0

Accepted Solution

Official Solution

S20-S1A does not operate my receiver

I have gone through three remotes of this model and none of them work properly. Wondering if it's a receiver problem, but went through two of those, too. The volume works on the TV with the remote, it operates the box less than 20% of the key presses you make on it. You press a button on the remote,

Questions

 • U-verse TV Equipment

1.2K

5

0

0

Joined at&t yesterday and its already NOT WORKING.

Got my at&t  u-verse hooked up yesterday. I was super excited to go onto On Demand had catch up on my favourite shows that I have been missing for the past few weeks. I checked Once Upon A Time...episode one didnt working and nither did episode two. Thought it was just that series. I checked Gotham.

Questions

 • U-verse TV Account

1.2K

4

0

0

Garage door opener fail

We have just had our system installed. We have 2 stanley garage door openers. One unit works remotely without any issue. The other unit works intermittent at best. It states a "fail" as if something is blocking the sensor. The tech has been out 3 times. He has replaced the unit and he has added 2 di

Questions

 • Device Troubleshooting

553

1

0

0

Please Unlock My Phone

This is appalling! Im in Australia for almost a month to see my dying sister and you can't even do me the courtesy of unlocking my phone so I can use a more affordable local data sim!!! I signed up in July - after being an AT&T for 2 years before that (***). Now you tell me I'm a month short of bein

Questions

 • More AT&T PREPAID Discussions

194

1

0

0

U-verse internet service good, customer service bad

My U-verse internet and phone service has been good since receiving it, however since the beginning my customer service has been bad.  It all started when I signed up for service; somehow they lost their record of me ever signing up? How is that possible, so I signed up again, this time through an a

Questions

 • U-verse TV Account

329

1

0

0

Can I be honest here for a moment?

This is the absolute worst alarm system I could have ever ever purchased for my home.  This is sickening.  Every three to four weeks the service becomes completely inaccessible.  You stop answering the phones, the chat doesn't work.... This is the simply the worst customer service that any company c

Questions

 • Device Troubleshooting

135

0

0

Awful installation experience, I'm still not hooked up.

ATT installed fiber in our apartment complex a few months ago, and I was thrilled when I was finally able to order it. Unfortunately it has been nothing but problems so far. Wednesday- Installation scheduled. The tech comes, and it turns out that although they installed fiber in the building, they n

Questions

 • AT&T Fiber Installation

466

1

0

0

Samsung Galaxy S5 will not update Android

My Samsung Galaxy S5 SM-G900A is  unlocked from AT&T. I use it through Cricket. It is running on Android 4.4.4 and I have tried to update it several times but it always says no updates are available. I took it to Best Buy and they did not know how to update it. I took it to the AT&T store thinking I

Questions

 • Samsung

310

1

0

0

AWFUL CUSTOMER SERVICE!!!

I NEED a way to contact the corporate office about the experience I had with this store tonight. I can’t find a single way to get in contact with the corporate office or even anyone higher up at this location to address this issue. I am appalled at the service I received and the errors that were mad

Questions

 • Wireless Billing

228

1

0

0

iPhone 7 dropped calls / failed call

My iPhone 7 Plus keeps dropping calls. At first I noticed it when I passed a certain point in my house, literally a line in my house. I am fine on either side of the invisible line but walk through it and it is a vortex. But it's not just that one spot that I drop calls any more it is everywhere, in

Questions

 • Apple

4.6K

3

0

0

Samsung S6 SM-G920A not receiving OTA updates

I've a Samsung S6 SM-G920A (G920AUCS5DPI1) Checking for updates on the device, results in "Current software is up to date", despite there being a number of subsequent updates the latest being G920AUCS6EQH1 as published

Questions

 • Samsung

341

2

0

0

Prepaid phone network failed in California from yesterday?

I'm in San Diego. I'm using 4 prepaid multi-lines with ATT (with auto payment). We're using those phones ok so far. ( 2 International (Korean) unlocked phones were working as 3G lines with ATT) From Monday (10.30.2017), two of phones (my wife's Samsung Galaxy Mega, my daughter's LG G pro) stopped wo

Questions

 • Android

248

4

0

0

iPhone Cannot Receive MMS From Android Phones

Hello, My iPhone 6s cannot receive MMS messages from Android phones.  I had an iPhone 5 with the same issue and hoped the problem would resolve itself with the upgrade.  I have confirmed MMS Messaging and Group Messaging are turned on, as is my data.  I have Unlimited Messaging, which says it includ

Questions

 • Apple

555

3

0

Password reset help

I have been unable to log in to my account since signing up for AT&T home internet recently. When I try to reset password, I get a frozen screen that never advances. This has happened on web browsers (Chrome, Firefox, Safari) and the AT&T mobile app. I called the 800 288 2020 number and an agent sta

Questions

 • Online Account Access

235

1

0

0

Setting Up New Modem FAIL

So our old modem broke and we received a new one, very soon I might add, and me being the technology loving guy hopped right into connecting it. Not paying attention to wires or anything, unplugged the old modem and installed the new one. The new one was up but the service light was red. So then che

Questions

 • AT&T Internet Equipment

253

1

0

0

AT&T cannot unlock my Z2 force to allow me to use it elsewhere!

Very long story to follow but basically AT&T either refuses to unlock a phone I paid for outright and was not on their payment plan OR they do not get unlock codes from manufacturers for devices not sold through them. I lean toward the 1st option as I have unlocked non AT&T phones before without iss

Questions

 • Android

203

6

0

0

Samsung fail

This started with my phone and shortly afterwards my wife's started as well. I would send text and go about my day as usual and then I would discover my text never sent and I was not receiving calls or text. I could reboot and the text would go out and I would receive the incoming. The calls would s

Questions

 • Samsung

723

4

0

0

Galaxy 5 Update failed 11/4/15

The latest update downloads, but fails when installing. It gets to about 3%, then says failed, and retrys the install. It does this loop about 3-4 times, then restarts. Failed to install. I retry the download, but says I have to wait 24 hours to retry the update as the phone says current update is t

Questions

 • Samsung

1.4K

6

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.