Hello, Its been almost 3 weeks since a filure in installation of Gigapower. It's been 5 missed dates for engineering team to complete work. It's been over a dozen calls that were nothing but the runaround. I've been promised a call from the engineering department within 24 hrs and its been 96 hrs bu

So me and my wife moving to a brand new home and looking to go with someone other than charter check att website says yes fiber is available we even see the technician doing the work outside on the building before ours (condo) stop and chat with him for a second and tells us yeah since it's a new co

This is a long story. On May 31, I ordered Internet 18 for my apartment, for which my group is the first tenant ever (i.e. new apartment). That was a Wednesday. I soon got an email saying my installation appointment would be that Friday. When the technician didn't show up on Friday, it turned out th

I have a question, is this the normal time required for installing an internet service from AT&T?Also, is it also normal for a company this big to waste customers time by setting appointments but then the technician doesn't show up, no phone calls, no notification? what about phone calls from AT&T t

I was supposed to have installation Sept. 17, 2019. It is currently Oct. 28 at this point in time. I have called multiple of times since. The first time I was told an outage was in my area and they were going to fix it the next following thursday. That thursday came and still no internet. I called a