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Facilities Issue with no estimated time of completion? How is that possible?

I originally went online and signed up for Uverse internet on 11/19/2014.  Before the website started it asked for my address to see if ATT Uverse is offered in my new location. Once ATT Confirmed that they provide service I selected the ATT Service that suited my needs and then picked from the avai

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Facilities issue when service worked 2 days before asking to be upgraded to Max Turbo

I'll make this short and sweet(kinda). 7/21/14 - Inputted new order online to upgrade Uverse internet speeds to Max Turbo.  Order went in fine. 7/22/14 - Received e-mail in the morning stating that my order had been cancelled.  Called Customer Support to find out why.  Got a guy with the name of Jam

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