​​Learn why your app is not working, fixes, and how to report problems ​​ ​​ ​​ ​​ ​​​​ ​​ ​​Did you try to launch an app but nothing happened? Try our troubleshooting steps below: ​​ ​​ ​ ​ ​​Force close the app​​​​ and relaunch it - varies on phone, browser, or device operating system​​​ ​ ​

Hello, I'm brand new UVerse GigaPower user.   The transition to this new service hasn't gone as smoothly as I hoped but I want to try to figure out this most annoying issue for now.   First of all, I'm using all of the default settings on the device provided by AT&T. The Motorola NVG589. On speedtes

I know that att can only see time/date/type but my wife pays the house cell bill and knows my pass code.  With that info is there anyway for att to give out more info?  Especially since I have a rooted phone.  She knows nothing when it comes to putting spyware, key logger, make a clone of my phone, 

If you are experiencing issues with loading certain sites, sites not loading completely, it is recommended to disable IPv6. The following goes over steps for a 2Wire/Pace gateway.   For steps for NVG Gateway, go here.     Thanks ATTJohnCS, AT&T Community Specialist

I went into a retail store to replace a phone (upgrade) 9/2017. The store Manager (Brian), asked my husband and I to switch from Direct-TV (owned by ATT) to U-verse. He offered our bill would remain the same and the only charge was a $35.00 installation fee. Brian stated, if we brought our next bill

My Facebook randomely dissapeared one day and when I try to get it back, I get an error code during installation. "Unknown error code during application install: "-100". Please help.

For the past week the Facebook app has not been working on wifi.  It won't load comments or pictures says "you can still post off line" or "can't connect".  Slow to load timeline or anyone's profile including my own.  Happening on all wifi. I have tried everything:  clear data and cache on app, forc

I am having an issue with content loading very slowly (websites like facebook and instagram) or not loading at all giving me a "failed to open page" message on other websites (facebook and macrumors). I am getting very weird results. Speed tests show full speed of the modem being detected. I have re

Fix my bill...from the start date Sept 28, 2016

I factory reset my Samsung Galaxy S4 (gotta do that every 6 months or so or battery life goes down the drain).  I have Android 5.0.1 and the latest Facebook (FB) and FB messenger apps. But my FB contacts are not syncing anymore to my phone.  I checked the settings and enabled contact syncing, but it

Yes, we do seem to have returned to poor Performance with Facebook retreiving photos.   I am again being routed by Facebook to a Miami server (when I think they also have servers in Atlanta, which is a lot closer, and my traffic is probably being routed through).   I don't think the entire performan

I don't get FB Messenger notifications on my AT&T Prepaid phone.  This never happened on my StraightTalk phone.  The setting for notification is on, I get notifications for YouTube, GoogleVoice, etc. but for some reason not from FB Messenger.This is an issue because some people communicate with me p

besides  Facebook lite ,what other lite Facebook is the best ?

For over two weeks I have been trying to get someone from at&t to help me figure this out.  One customer service rep tried to help but when I tried to use the roku later that day, it still wouldn't connect.  Roku says that the dns settings are the problem and that I need to change the dns address.  

I just switched from Comcast to ATT Uverse yesterday (Thursday) and I'm having an issue with a few websites using Content Delivery Networks. Facebook, Amazon and CNN are not loading their css scripts rendering the sites unusable.   Here's what they look like:   Amazon:   CNN: 

Please actually read this & know you probably can't deal with it.  Your company is unwittingly discriminating against some Native Americans in at least Oklahoma.  This will need someone in charge &/or the Gov't agency you're offering the low income internet program on behalf of.  And if I can't get