Back in early March my son had lost my iPhone 8plus, I was still paying installments on it and I knew I also had insurance on it. So I called in to make a claim for it, received it the very next day. Which was awesome. Didn’t really get to use it because the very next week I was going out of the cou

Yesterday, on July 13th, 2016, I drove for 30 minutes to get to this AT&T store:Turtle Creek Crossing, Hattiesburg, MS 39402   Due to an accident on the road I arrived later than I expected at 6:58pm.  Store closes at 7pm.  Close one I thought.  But imagine my surprise when I saw a male employee lo

Hi, I visited this store (https://www.att.com/stores/virginia/fairfax/646 this morning (8/10/19) with my mother in-law to help her upgrade her phone. I dealt with multiple members from the store. - Sarah ***** (Assistant Sales Manager) was one of the rudest customer service reps I have ever dealt wi

This long entry resumes the last 3 hours of my day. These were THE most challenging 3 hours I’ve ever faced on the phone with a Customer Service Department - all for what is pennies to such a large company. They should change the name to AT&T Customer Headache Department. How this company was awarde