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How do I file a formal complaint for billing dispute with AT&T

I have been with AT&T service for over 10 years. We were one of the charter U-Verse customers in our area when U-Verse launched. Until recently, we had never had serious issues with our service. I always made sure to call in prior to promotion expiration dates and they always worked with me on renew

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Why can't customer care change primary phone number???

We are losing tax deduction because AT&T wireless cannot change the primary phone number on our bill to my wife's number.  I have called 6 times, gone in to 2 stores, everyone says they have made the change.  However, the next bill arrives and the change is not made!!!!  To whom can I escalate this?

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