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will i be covered under warranty?

so my blackberry's trackpad stopped working about a week ago (iv'e had it for less than a year). it still scrolls fine but no longer has the capability to click on things. my phone does have your typical wear and tear (minor scratches on the screen and the plastic on top of the phone is a little di

Questions

 • Wireless Account

3.9K

3

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0

Accepted Solution

Official Solution

AT&T Next/Next Every Year

If I sign up to by a new phone with AT&T Next, am I required to turn in the phone upon completion of the payments or do I get to keep the phone? I would hope that after paying the full price of the phone that it would be mine to do with as I choose.Thanks for answering a (probably) silly question.

Questions

 • Account Features

2.4K

4

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0

Accepted Solution

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Warranty Helpful Links (Including basic phones)

Questions on if you are eligible for a warranty exchange? These links will give you the answers you are looking for!    Replacement Device Through AT&T Mobile Insurance   Exchange an accessory under warranty   Replace a broken phone (Article includes a link to the AT&

Questions

 • Wireless Account

2.1K

1

0

0

Refund for exchange fee

So long story short, I got a new phone a few months back and in under 24 hours it completely went unresponsive. Would not turn on after I woke up, wouldn't even force restart, no LED's or anything when plugged into wall or computer. So when I called about all that, I was told on phone all I needed t

Questions

 • Wireless Account

74

1

0

0

Holiday Topics

  Hello Community!   We here at AT&T understand how frantic the holiday season can get! From finding the right gift, to planning the perfect dinner, or just trying to stay sane during that layover in Tuscon, we appreciate how much energy is needed to pull off an amazing holiday!  

Questions

 • Wireless Account

1.5K

4

0

0

U-verse blocking port 25 outbound - and doesn't want to unblock it for residential customers

Hello, I've been a customer of AT&T on U-verse service a long time but recently after my contract renewal the sales person told me that they had to change my equipment - I was suprised but I let them do it. Today when the tech showed up he was suprised to see my old equipment in place and told me th

Questions

 • AT&T Internet Features

677

5

0

0

Newgistics has me worried

My husband and I upgraded our phones 2 weeks ago yesterday online. We both opted for iPhone 7's. When he opened his, I decided that I would like a bigger phone, like the Android I am used to using. I called AT&T and they suggested I take the phone to the nearest AT&T Corporate store (1.5 hours away)

Questions

 • Wireless Account

249

1

0

0

How do I know if my returned phone arrives and is accepted as trade-in?

I pre-ordered the Galaxy Note 8 on August 24th, using the MyAT&T app on my Galaxy S7 Edge.  I had paid up my S7 Edge to 50% on the Next Every Year plan, so I was able to use the app to upgrade the phone to the Note 8.  My Note 8 arrived on Sept. 6th, and I had a small glitch getting it activated, so

Questions

 • Wireless Billing

2.7K

4

0

0

Closed

Bad power connection to receiver

The Uverse receiver turns on and off when the power cord is moved. I was told that I will be charged $50 to exchange it for one that works correctly. Is this true?

Questions

 • U-verse TV Equipment

379

4

0

Purchased online want to exchange in store

Is this possible? I just got the ZTE Axon M over Note 8. If I was in high school I swear I would love this phone. This phone is awesome in every way seriously. However, one thing I didn't think about was protection .There's absolutely zero option and I can see why. The way this phone is designed I d

Questions

 • Account Features

96

1

0

0

Exchange (Google) mail not syncing with iOS 8 on iPhone 6

I just got the new iPhone 6.  I restored it from a working backup I made of my iPhone 5.  My Google Mail (Exchange) including contacts will only sync for a few hours then will not sync at all. I then lose all my emails and contacts that are from my Google account.  I did restore from that backup a f

Questions

 • Apple

3.4K

5

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Return Processing Time

I have been on the AT&T Next program for a few years now. On February 1st 2018 I upgraded my device to an iPhone 7 which I received on February 7th 2018. Shortly after receiving it I realized that it wasn't a good phone match for me and I contacted AT&T to see if I could exchange the iPhone 7 for an

Questions

 • Wireless Account

1.8K

3

0

0

iPhone 6 - Can't send or receive work email (exchange 2010) on LTE or 4G

Issue started on Thursday 3/20. I don't get work email (Exchange 2010) when on the AT&T LTE or 4G network, but it works fine when on WiFi. When phone is on the LTE or 4G AT&T network all other email (verizon, gmail) works, as well as all the other apps update correctly such as FB, TW and LI, but not

Questions

 • Apple

8.2K

22

0

0

Why am I being charge a device that I have returned?

Long story short, I had to replace my phone, I received the label and took the device to the office, time passed by and I was not aware that the device was not return yet nor being process at the " at&t warehouse", my bill was charge. By fortune I kept the tracking number, So I called when I got tha

Questions

 • Wireless Billing

177

0

0

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