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Trying to undesrtand why I got denied reimbursement for switching to ATT from Sprint.

I submitted all the documents and I thought everything was correct.  I received a letter in the mail from ATT saying that my submission was denied because there was no ETF or EIP on the bill.  Upon looking at my final sprint bill, all I could find was a "Total Lease Amount Due" for the phones that I

Questions

 • Wireless Billing

65

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Switching from AT&T next to normal 2 year contract

Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I contacted att but they said it was not possible with no reasoning behind it. I am confused because this $

Questions

 • Wireless Billing

531

1

0

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Where can I find the SLA (Guaranteed Uptime) for AT&T Fiber?

I'm looking for a link to the fine print on the guaranteed uptime (Service Level Agreement) for AT&T Fiber.Where can I find it?  Thanks in advance!

Questions

 • AT&T Fiber Account

418

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ETF Paid Not Able to Request Device Unlock

In summary, a customer service rep for another carrier submitted a port request before I notified AT&T of my intent to cancel my contract. I later found out that the port request triggered an automatic cancellation of my account. After several frustrating phone calls, lots of confliciting informatio

Questions

 • Wireless Account

1.5K

21

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Sprint's Cut Your Bill in Half Promotion

I switched my AT&T service to a Mobile Share Plan to lower my bill by $50/month. One of our five phones had unlimited data. I had been with AT&T / Cingular Wireless for over 10 years. I was NOT told that once I got new phones I would be paying $40 per phone per month, instead of $10 with a $30/month

Questions

 • Wireless Account

800

1

0

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Double billed!! They say prorated, but 2 bills equals 2 bills!!!!!!!

Ipad $10.00+plan $30.00+$15 data overage+taxes=Previous bill $56.38New iphone 6 $40.00+$44.50 activation+$100 plan+Ipad $10.00 +taxes 6% should equal about $210.41 right? Prorated charges  $53.48........plus 210.41 = $263.89!!!!!!! How is it possible to have a bill that seemingly combines the old pl

Questions

 • Wireless Billing

2.8K

9

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How do I get AT&T to reverse ETF and activation fees for their mess up?

Edited to give a quicker summary at the top, along with more information to clarify where I started and where I'm trying to go: Prior to all this I had a iPhone 6S Plus and an iPad Pro. Both were/are on AT&T Next and part of a "Mobile Share Advantage 6GB" plan. After all is said and done... I SHOULD

Questions

 • Wireless Billing

205

1

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Iphone 6 on Mobile Share, then paying ETF

Is it possible to buy the Iphone 6 128gb on mobile share, then wait 4 weeks and cancel the ETF, while remaining on the same plan and with ATT? Why I'm Asking:Normal Method:399 up front cost20*24 = 480 loss of "discount" since now on contract (includes corp discount)---------------------880 This meth

Questions

 • Phone & Device Upgrades

381

1

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device plan pay off

At and t switch program is suppose to honor device plan pay off, but insist that it has to say the words EFT. However, with no contract, it will never say eft, and they are holding me to those three letters.

Questions

 • Wireless Account

330

8

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Any ETF for free phones

Att rep on phone told me they are giving free phones J7. Promotion and overstock. Mentioned no contract. Ordered 2 devices and later rep told me 2 lines added to account. I was  not happy because rep didn’t mentioned about adding lines. Any how deviced received and activated. I called att to Check a

Questions

 • Wireless Account

49

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Unlock iphone 6+

I have had ATT for several years. I just bought a 6+, past 14 day buyers remorse time frame. I bought the phone at the discounted upgrade price and signed a 2 yr. contract. If I pay the ETF, will ATT unlock my phone if I submit the request

Questions

 • Apple

729

6

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How to pay ETF before I receive the final bill & unlock phone

So today was the big day I switched from ATT to Sprint. Not because we were unhappy with ATT, but because we need a plan ATT doesn't offer. My iPhone was still under contract at ATT (my husband's was not), so I knew we'd have to pay a $155 early termination fee (ETF). However, ATT customer service h

Questions

 • Wireless Billing

591

4

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Possible to Pay ETF Fee to get out of Contract but Keep Service & Lines?

I'm sure you're wondering why I'd want to do such a thing. I would like to pay the ETF to get out of my current 2 year commitment so that I will not be charged additional "access fees" each month because I have a mobile share plan & am under contract. I still however, want to keep my plan and all li

Questions

 • Wireless Account

215

2

0

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How long does it usually take for the final bill with the ETF to show up?

Hello,  I just cancelled my ATT wireless service on Jan 1st. When I look under my account it does show status " canceled Jan 1st" But it does show my amount due is $80.00  due by Jan 19th. Now will will the bill just be adjusted to show the ETF when the time comes or are they expecting me to pay the

Questions

 • Wireless Billing

1.6K

2

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Closing a line in family plan - moving out of country

I'm planning to close a line in my family plan next week and I've ready in few other posts that it may be possible to get ETF waived if you are moving out of country. Is that correct? The thing is that she won't be moving out of country until end of September, I think. I'm not sure if that will have

Questions

 • Wireless Account

5.2K

6

0

0

How to get paperwork for a ETF contract?

I have canceled a line that AT&T claims has a phone contract still, and is billing me for $125.00.I have paid off the entire bill except for this amount. My company will not pay an ETF unless I can supply a signed contract ....which nobody seems able to come up with.I am now in bill-dunning h*ll, wi

Questions

 • Wireless Billing

413

7

0

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Re: Cancel u-uverse

Hi VictorW,   We're sorry you are considering the cancellation of your U-verse service. To find information about your service contract and early termination fees please visit myAT&T.   Go to Profile Select Update My Profile Select Account Information Click on Bundle Customer Service Summary   Your

Questions

 • AT&T Internet Account

2.7K

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