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Phone Upgrade

I've been in my contract of 2 yeas for almost one year, the contract ends in May of 2016. My account says that I have the option to upgrade my phone now but only at a partial discount. Can anyone tell me how much it would be the discount and what are my upgrade optios, because I wouldn't like to cha

Questions

 • Phone & Device Upgrades

281

1

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Iphone 6 on Mobile Share, then paying ETF

Is it possible to buy the Iphone 6 128gb on mobile share, then wait 4 weeks and cancel the ETF, while remaining on the same plan and with ATT? Why I'm Asking:Normal Method:399 up front cost20*24 = 480 loss of "discount" since now on contract (includes corp discount)---------------------880 This meth

Questions

 • Phone & Device Upgrades

381

1

0

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Double billed!! They say prorated, but 2 bills equals 2 bills!!!!!!!

Ipad $10.00+plan $30.00+$15 data overage+taxes=Previous bill $56.38New iphone 6 $40.00+$44.50 activation+$100 plan+Ipad $10.00 +taxes 6% should equal about $210.41 right? Prorated charges  $53.48........plus 210.41 = $263.89!!!!!!! How is it possible to have a bill that seemingly combines the old pl

Questions

 • Wireless Billing

2.8K

9

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device plan pay off

At and t switch program is suppose to honor device plan pay off, but insist that it has to say the words EFT. However, with no contract, it will never say eft, and they are holding me to those three letters.

Questions

 • Wireless Account

326

8

0

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The stories about AT&T ripping people off and being liars are true.

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

Questions

 • Wireless Billing

1.3K

4

0

0

ETF Paid Not Able to Request Device Unlock

In summary, a customer service rep for another carrier submitted a port request before I notified AT&T of my intent to cancel my contract. I later found out that the port request triggered an automatic cancellation of my account. After several frustrating phone calls, lots of confliciting informatio

Questions

 • Wireless Account

1.4K

21

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At&t won't allow me to return a new device

So here the issue. I live in Arizona, my family and I went on a vacation for 2 weeks to Cincinnati Ohio area. During our stay we ventured into the Florence Kentucky area. On 1/10/17 we ended up at an at&t authorized retail store. Looks just like every at&t store does. I ended up buying a Galaxy S7 f

Questions

 • Wireless Billing

4.2K

3

0

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Closing a line in family plan - moving out of country

I'm planning to close a line in my family plan next week and I've ready in few other posts that it may be possible to get ETF waived if you are moving out of country. Is that correct? The thing is that she won't be moving out of country until end of September, I think. I'm not sure if that will have

Questions

 • Wireless Account

5.2K

6

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Where can I find the SLA (Guaranteed Uptime) for AT&T Fiber?

I'm looking for a link to the fine print on the guaranteed uptime (Service Level Agreement) for AT&T Fiber.Where can I find it?  Thanks in advance!

Questions

 • AT&T Fiber Account

402

0

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Re: Cancel u-uverse

Hi VictorW,   We're sorry you are considering the cancellation of your U-verse service. To find information about your service contract and early termination fees please visit myAT&T.   Go to Profile Select Update My Profile Select Account Information Click on Bundle Customer Service Summary   Your

Questions

 • AT&T Internet Account

2.7K

0

0

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Question about Terminating Contract and upgrading

Hi, if I terminate my 2 year contract with my current smartphone and pay my ETF, can I upgrade to a new 2 year contract on the same day? Or is there a wait period? Oh and will I still have my unlimited data if I terminate my contract?

Questions

 • Wireless Account

1.2K

12

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Sprint's Cut Your Bill in Half Promotion

I switched my AT&T service to a Mobile Share Plan to lower my bill by $50/month. One of our five phones had unlimited data. I had been with AT&T / Cingular Wireless for over 10 years. I was NOT told that once I got new phones I would be paying $40 per phone per month, instead of $10 with a $30/month

Questions

 • Wireless Account

800

1

0

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Unlock iphone 6+

I have had ATT for several years. I just bought a 6+, past 14 day buyers remorse time frame. I bought the phone at the discounted upgrade price and signed a 2 yr. contract. If I pay the ETF, will ATT unlock my phone if I submit the request

Questions

 • Apple

728

6

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ETF if I move?

I am considering dropping Comcast for ATT Uverse and the plan (TV/Internet Bundle) has a 2-year agreement.  If I end up moving before the 2 years is up and my new place cannot get ATT service, will ATT waive the ETF??

Questions

 • U-verse TV Account

2.8K

0

0

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2-Year Contract Early Upgrade (Same month of expiration)

Hello! Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1s

Questions

 • Wireless Account

1.2K

1

0

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Switching from AT&T next to normal 2 year contract

Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I contacted att but they said it was not possible with no reasoning behind it. I am confused because this $

Questions

 • Wireless Billing

527

1

0

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Trying to undesrtand why I got denied reimbursement for switching to ATT from Sprint.

I submitted all the documents and I thought everything was correct.  I received a letter in the mail from ATT saying that my submission was denied because there was no ETF or EIP on the bill.  Upon looking at my final sprint bill, all I could find was a "Total Lease Amount Due" for the phones that I

Questions

 • Wireless Billing

65

0

0

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Possible to Pay ETF Fee to get out of Contract but Keep Service & Lines?

I'm sure you're wondering why I'd want to do such a thing. I would like to pay the ETF to get out of my current 2 year commitment so that I will not be charged additional "access fees" each month because I have a mobile share plan & am under contract. I still however, want to keep my plan and all li

Questions

 • Wireless Account

214

2

0

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Service & Billing Issues

I had been a happy AT&T customer for over 9 years until it started to fall apart 1.5 years ago when I switch to iPhone 5. I started to experience missed calls, dropped connection, messaging issues. At least 3 visits to AT&T store and 2 visits to Apple didn't resolve the issues. I had no choice but t

Questions

 • Wireless Billing

315

4

0

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How do I get AT&T to reverse ETF and activation fees for their mess up?

Edited to give a quicker summary at the top, along with more information to clarify where I started and where I'm trying to go: Prior to all this I had a iPhone 6S Plus and an iPad Pro. Both were/are on AT&T Next and part of a "Mobile Share Advantage 6GB" plan. After all is said and done... I SHOULD

Questions

 • Wireless Billing

200

1

0

0

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