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Customer Service Summary

I’ve had Uverse set ice since Nov2017 and it has been total nightmare. My monthly bill had been different every single month and no one can explain why. How can I get them to honor the rate sent to me in my customer service summary?? Any assistance is greatly appreciated.

Questions

 • U-verse TV Account

200

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Will I be charged for days without internet?

On Tuesday, 11/26, my internet quit working.  I called customer service and was told that the gateway was malfunctioning and I would receive a new one the following day.  Nothing arrived Wednesday, Thursday was Thanksgiving, nothing on Friday.  Called customer service on Friday, 11/29, and was told

Questions

 • AT&T Internet Account

138

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