I’ve had Uverse set ice since Nov2017 and it has been total nightmare. My monthly bill had been different every single month and no one can explain why. How can I get them to honor the rate sent to me in my customer service summary?? Any assistance is greatly appreciated.

On Tuesday, 11/26, my internet quit working.  I called customer service and was told that the gateway was malfunctioning and I would receive a new one the following day.  Nothing arrived Wednesday, Thursday was Thanksgiving, nothing on Friday.  Called customer service on Friday, 11/29, and was told