Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (23)

Relevance
AT&T Is holding over $800 of my money and refuses to refund it.

I ordered a new phone through AT&T, I wasn't satisfied with it and I was able to return it for a different phone. They claimed that they did not receive the phone back from me, despite it being a tracked package, they eventually located the phone but in the meantime had debited my checking account f

Questions

 • Wireless Billing

243

5

0

0

AT&T Failed Me

My house was burglarized on Friday night while my house was armed.  I've been a local customer of AT&T Digital Life for 3 years now since we purchased our home.  I came home on Friday night with my child and unarmed my house like I always do.  That's when I realized I have been robbed.  I grabbed my

Questions

 • Other

509

2

0

0

Customer Service Summary

I’ve had Uverse set ice since Nov2017 and it has been total nightmare. My monthly bill had been different every single month and no one can explain why. How can I get them to honor the rate sent to me in my customer service summary?? Any assistance is greatly appreciated.

Questions

 • U-verse TV Account

199

2

0

0

Problem resolved

I've got the problem I wrote about resolved, so am taking it out of this message, as I can't figure out how to just delete the message.

Questions

 • U-verse TV Account

170

0

0

0

How to Contact a Manager or Escalation Team Member that Can Resolve a Problem

All I want to do is order an AT&T service that decidedly available. Because someone entered information into the main computer inaccurately, I have hit both a cycle of frustration and a dead end.  I've spoken with three customer service reps and a technical service rep. I've "chatted" online and sen

Questions

 • U-verse TV Account

14.9K

8

0

0

Will I be charged for days without internet?

On Tuesday, 11/26, my internet quit working.  I called customer service and was told that the gateway was malfunctioning and I would receive a new one the following day.  Nothing arrived Wednesday, Thursday was Thanksgiving, nothing on Friday.  Called customer service on Friday, 11/29, and was told

Questions

 • AT&T Internet Account

131

1

0

0

ATT will not honor rate they quoted me 6 days ago

Existing customer for > 5 years. Called your customer service 1 week ago and got rate reduced from 186 to 147 (got all confirmations). ATT just sent me a bill for $190 (e.g., higher than before!) and refused to honor the $147 rate I was promised. Yes, I spoke with 7 people in customer service and se

Questions

 • Wireless Billing

175

2

0

0

Recourse for Equipment Charges for Returned Equipment

This past June we contacted AT&T to suspend our internet service while we moved into a new house.  Instead they told us to return the equipment and they would bring new equipment once we were in our new house.  About 2 weeks after we were in our new home with our AT&T internet, 5 DirectTV receivers

Questions

 • AT&T Internet Equipment

1.3K

10

0

0

BOGO offer and ATNT chat

HiI purchased Atnt BOGO samsung galaxy s8+ in Jan-Feb2018. i was told i will get the credits for one of the phone.I wanted to payoff one of the phone while making sure i still receive the credits.Since there was a confusion on which phone i need to payoff  i contacted customer care using atnt chat.T

Questions

 • Wireless Account

82

1

0

Formal complaint and escalation

I have been supplied with the most unprofessional experience during my installation and set up issues. I have been continually promised resolve and turned around and given no assistance but to wait on a ticket to be resolved. I have been hung up on and cursed by an account rep over the phone for ask

Questions

 • AT&T Fiber Installation

427

1

0

0

To which email address can I escalate an issue for review by Retention or Office of the President?

I have had a series of issues that have cost me a significant amount of money due to AT&T errors. I have documented evidence of these errors. On 12/11/2018, I had a specific call issue that i would like AT&T or their outsourcing partners to review. I have the name the agent gave me, and the ATTUID s

Questions

 • Wireless Account

383

3

0

0

What is the number to the escalation department?

Hi, I ordered an iPhone 6 online and it was shipped on Nove 13th. However, I never received it even though it showed as delivered. I contacted the post office who told me to file a claim since there's an $100 insurance on it. I've also been calling the 800-331-0500 number, trying to get a replac

Questions

 • Apple

2.8K

1

0

0

Customer Service Escalation : Bad Wireless support for voice and data

I am a customer who is reporting the incident to AT&T since May 20 2014 and have already called to the customer service for more than 15 times. They do not see my notes and everytime they expect me to explain my issue to them. I have been through the solution to reset my phone, trouble shoot my phon

Questions

 • Data & Messaging Features, Internet Tethering

323

1

0

0

Care / Billing Escalation

I have a very lengthy and detailed story and request I need to send to an Escalation point in ATT Care.  Specifically, it is about poor customer care, installation, and order support I have received. Can someone provide me a link to submit such a request? Thanks.

Questions

 • U-verse TV Account

260

2

0

0

HELP! I wasn't sold the best wireless plan avaliable and need assistance getting this resolved.

I purchased an AT&T Homebase wireless home phone and internet on 10/20/2017. On this day, I also switched 4 Sprint phone plans over to AT&T. I asked for everything to be put on the unlimited data plan. Soon after I started receiving overage charges on my monthly bills for the usage on the homebase.

Questions

 • Wireless Account

231

6

0

0

Unsatisfied Service?

I don't believe my unsatisfied service is even a question. It's a fact. I'm sure the notes on my account would reflect the amount of phone calls, lies from employees/customer service representatives and the amount of time I spent on the phone in a two week period. Unfortunately, the only service all

Questions

 • U-verse TV Account

631

7

0

0

ESCALATION CONTACT NEEDED

Moved out of ATT and received a bill for the period that i was not with ATT. Called many times to resolve and spent close to 5-6 hours in this and explained to many many customer service people. Calls are being rotated but no resolution till now. Very very very frustrated with the service. I need to

Questions

 • Wireless Billing

288

7

0

0

Billing Issue Escalation

I am AT&T Wireless customer for 17+ years. I upgraded my primary wireless line and added a new line early November(BOGO offer). Since then for last 5 months, I have a billing issue and been overcharged $52.78 each month. I went to AT&T store( https://www.att.com/stores/texas/cedar-park/78557) severa

Questions

 • Wireless Billing

293

2

0

0

Outage again? It's been 2 days

I have been without TV and internet for two days without any explanation- I work from home and haven't been able to work.  Please restore my service, third time in a year!  My patience is running low it AT&T.

Questions

 • U-verse TV Equipment

290

1

0

0

Phone upgrade - lied to by ATT

I recently contacted ATT re upgrading my phone.  I told them when I signed up agrarian ago that I told them I wanted the ability to upgrade my phone yearly.  And when I tried to upgrade online I was told I had to pay an additional $580 to do so i have included below the transcript of the online chat

Questions

 • Wireless Account

619

9

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.