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When the AT&T store is not resolving the issue about your new connection, how to escalate?

I was wrongly informed by a AT&T store agent when I took a new connection. I tried to contact the customer service and the store but they are not resolving the issue and on top of that store manager was so rude. When we ask her manager details she refused to provide the details and she was like do w

Questions

 • Wireless Billing

325

18

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Billed for usage on old account and new account, need to close old account permanently

I have a total of three (3) AT&T accounts, where I should have two (2). The original account holder is deceased and we were told we would not be responsible for their bills. New wireless and internet accounts were created. I merged the accounts online and that seems to be working as intended. I've j

Questions

 • Wireless Billing

106

1

0

0

Cannot receive SMS/MMS from non-AT&T customers

Some basic facts:-Originally had Google Voice # (630-xxx-xxxx) routing to my non-AT&T phone (Google Pixel) (309-xxx-xxxx) and started to see slow and out-of-order texts a few days back from non-AT&T customers-Assumed GV was the problem, ported the number to my device, completed successfully yesterda

Questions

 • Data & Messaging Features, Internet Tethering

235

1

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Bad Experience with AT&T. Still didn't get the resolution.

I have been following up with AT&T  customer care for an issue with my Iphone 6 that i bought 10 days back and no one is taking responsibility for resolving the issue.I wanted to escalate the issue but i was told that a manager will come on line but they disconnected the phone after a hold for 2 min

Questions

 • Wireless Account

346

3

0

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Will I be charged for days without internet?

On Tuesday, 11/26, my internet quit working.  I called customer service and was told that the gateway was malfunctioning and I would receive a new one the following day.  Nothing arrived Wednesday, Thursday was Thanksgiving, nothing on Friday.  Called customer service on Friday, 11/29, and was told

Questions

 • AT&T Internet Account

171

1

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