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Unlock your device not work !!!!

Questions

 • Other Phones & Devices

22

5

0

Att tuesday movie offer

I am in a group plan along with 10 of my other friends. and we all have the same username and password for att app and att thanks app. now if one person uses the movie offer the other 9 plp are not eligible r to use it ? I called customer care and they suggested froup owner to create a new id for

Questions

 • Account Features

19

1

Att overcharged me, twice, and now I have a collection due, and it's affecting my credit

I tried to cancel my account in september of 2019. the company failed to remove my watch from the account and for some reason charged me an extra month. I have been to the ATT store 2x and was told I need to call. When I call, I don't have an account anymore, so I cant get past the auto router.

Questions

 • Wireless Billing

42

3

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

86

1

0

U-Verse wont log me in

This has happened to me twice in the last year.... and just recently again today, i have had to delete the App because i am unable to use it...   I have reset my password twice to try and log into the U-Verse app it still tells me :   " Please Log in with your U-Verse Member ID (Email address)"   I

Questions

 • Watching U-verse TV

13

1

0

"Cannot connect" calls on Samsung S20+

I'm posting this here as documentation for others who have the same problem. I've nearly accepted there is no fix. TL;DR: When I am near my home location, my phone shows "Cannot connect" when trying to make outbound phone calls, and incoming calls just send straight to voicemail. I've had this is

Questions

 • Samsung

39

5

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

 • Apple

12

1

0

Error Invalid Message - Can't Text My Mom

My mom got a new number. When I text her I get an immediate reponse text saying "Error Invalid Message: Please re-send using a valid 10 digit mobile number or valid short code." I went online to troubleshoot. I'm on an iPhone 6plus. I cleared my phone of all incoming and outgoing calls/text to the n

Questions

 • Apple

1.1K

5

0

0

U-verse iPad App keeps crashing

When I open the U-verse App, it randomly crashes.  Then, after re-opening several times, I get the error: "You've exceeded the number of simultaneous streams allowed." Please note:I am tech savvy.I have the current iOS installed.I have uninstalled and reinstalled the App.I have rebooted my device.No

Questions

 • Watching U-verse TV

1.3K

2

0

0

Will Be Disconnecting Service Soon If No Resolution

I have been an AT&T Uverse/Directv, Gigabit fiber internet and home phone customer for quite a number of years. A great customer that has never been late on a bill with services totaling over $200/month. I was also one of Sprint's most loyal customers (24 years to be exact) until Sprint only offered

Questions

 • Wireless Account

141

2

0

My Att email is coming up as undeliverable

I recently found out that my email had be compromised and after speaking to customer service I was able to get my password reset and get logged back into my account, but I am not able to receive any emails. I have been able to send emails from this account, but anytime I try to reply or send an ema

Questions

 • AT&T Internet Email & Security

49

6

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

34

0

0

Error connecting from phone

When connecting to some sites via Wi-Fi, the browser gives an error ERR_NAME_NOT_RESOLVED. However, many sites load normally. Here are a few I found: https://www.tripoto.com/ https://citizengo.org/ https://1win-rates.com/ru/ https://www.ted.com/   At the same time, these sites are loaded on t

Questions

 • Samsung

20

1

0

Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

 • Wireless Account

21

0

0

The system cannot reset your password at this time. Call 611 for help.

i have tried calling and no one seems to understand that i just cant get into my paygonline.com account

Questions

 • Account & Usage

17

1

0

MicroCell No Longer Recognizes address

We activated our MicroCell, a Cisco DPH154, in July. Several times since, I have gotten a text about a location error, but we have never moved the unit, and it always continued working. This is our part time cabin, where we have NO AT&T service. On our arrival to our cabin on 12/26, I noticed that w

Questions

 • 3G MicroCell™

640

8

0

0

Erroneous Charges on Wireless Bill

I've been a loyal customer for somewhere in the neighborhood of 20 years. (AT&T labeled me a "gold" member...whatever that means) Today I discovered that the iWatch I ordered in April of 2019 somehow has two lines associated with it on my account. AT&T acknowledged the issue, agreed that the addi

Questions

 • Wireless Billing

66

3

0

Upgraded Wifi = Worse Experience

Somehow I seem to have gotten the short end of the stick on this one. I used to have 6mbps of internet and for the most part it at least worked. I have upgraded to 75mbps, and the internet seems significantly worse. How does it go from 6-75 and become a worse overall experience. You can stream and i

Questions

 • AT&T Internet Features

45

0

0

Wifi calling is bugged on Note 4

Wifi calling is bugged on Note 4. Have talked to 5 tech supports with no solution:1. Verfied network settings in phone are correct.2. Tried multiple wifi connections and multiple 4G lte areas.3. Emptied Cache in phone.4. Reset phone.5. Started phone in safe mode and tried.Last resort is do a Full fa

Questions

 • Samsung

1.3K

16

0

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

 • Wireless Account

16

2

0

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