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AT&T skipped ID verification safety protocol

I was recently interested in trading my current device in for an iPhone 13. I filled out the required trade in information and submitted it. After doing that I got an email saying "It looks like we couldn't complete your order To get things back on track, let's confirm that this order came from y

Questions

 • Wireless Account

144

2

0

Cancel AT&T prepaid from abroad (autopay-goonline-login unable; autopay activated)

Hi, I moved back from US to Europe and now based in Europe I cannot access my AT&T prepaid account (under paygoonline.com) anymore to end my AutoPay. How can I reach anyone from AT&T to cancel my prepaid plan?   Thank you so much for your help! Best Sandra

Questions

 • Plans & Features

17

1

0

After switching to AT&T Fiber, our customers are not getting our emails!!

Seems like some anti-spam filters we found, are rejecting our email since the cutover to AT&T Fiber. Anybody know why this would be, and how we can resolve it?? Customers not receiving our emails gives the perception that we're not getting back to them, and this is NOT acceptable! How can this be fi

Questions

 • AT&T Fiber Equipment

45

1

0

link to "get started" in order to setup wireless in smart home manager does not work

the link to actually click and"get started" to set up wireless in the smart home manager does not work. other links (for example, to HBO Max) on the page work, but you are unable to click in to the "get started" link so I am stuck and can't move forward. Tried on two different mobile devices and I'm

Questions

 • Network Coverage

16

1

0

A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

58

1

0

Group Texting issue

On Sunday I purchased a new S20 and from the moment the phone was up and running I have been having an issue with my MMS messaging. It's not working AT ALL. I currently have 150 messages waiting for download. I have tried everything soft/hard reset, clear phone cache, clear app cache, reset netwo

Questions

 • Data & Messaging Features, Internet Tethering

20

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

54

1

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

96

1

0

Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

24

1

0

Audio is lost on iOS App after Short Buffer

I have an iPad Pro and both on WiFi and on Cellular data if there is a short buffer (you see the rotating icon) briefly the video returns however the sound is gone. To work around the problem, I have to change the channel and change it back the sound is restored. However, shortly later the buffer h

Questions

 • Data & Messaging Features, Internet Tethering

10

1

0

paperless billing date change created an overdraft in my bank account

Happy Halloween Everyone,i have called the 800-288-2020 line 3 days in a row because i have a problem with your accounting procedures, the first time i called was on 10/28.... i was told the problem would be corrected and my bank account would be credited for the $34.95 charge...someone lied to me s

Questions

 • U-verse TV Account

516

1

0

0

Galaxy Note 3 won't download Facebook.

My Facebook randomely dissapeared one day and when I try to get it back, I get an error code during installation. "Unknown error code during application install: "-100". Please help.

Questions

 • Samsung

891

1

0

0

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

39

2

0

Sprinkler Wiring Damage

Hi, I had a new AT&T installation done on my property in winter. The tech caused a water line break (which is fixed) and seems to have cut some wires. My sprinklers don't work.I did not try the sprinklers at that time of installation because it was winter. The water line damage was visible and was f

Questions

 • AT&T Fiber Installation

31

1

0

Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

 • Account & Usage

20

1

0

2 of 3 addresses stopped working in Outlook365

have deleted the accounts in Outlook, changed the passwords,, and tried to set them up again, both automatically and manually and still don't work. Very strange that I can't connect to the server with only 2 accounts.  Seems like an error like a change to the system a few years ago.

Questions

 • AT&T Internet Security

23

1

0

How to fix xbox nat type?

I have a 2wire 2701hg-b built in wifi I tried opening ports but I don't think im doing it right. Also sometimes the nat type will be open but later will turn back to moderate. any help would be great.

Questions

 • AT&T Internet Equipment

2.4K

1

0

0

AT&T Account Automatically Reactivated and I was billed without knowing.

On August 2017 I paid my bill in full and requested to terminate my service due to the fact that AT&T did not have an affordable unlimited data plan at the time. I was recently considering switching back until I received a notice that an outstanding balance was sent to collections. I was confused be

Questions

 • AT&T Internet Account

240

1

0

0

Phone was stolen

So my phone was stolen on Thursday, and I cant log into my AT&T account because it wants me to verify its me by getting a text code on my stolen phone. on top of that stupidity it says "if you have issues contact this number" because, you know, your phones stolen so call us on your nonexistent phone

Questions

 • Android

45

1

0

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

 • Wireless Billing

31

2

0

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