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I cancelled the severe but the bill is charged.

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

Questions

 • Wireless Billing

17

1

0

AT&T Internet Security Suite

The link to download is messed up and I have called multiple times and it is still messed up. Every time I try to get to the download page an error page appears and logs me out.  Will someone please fix this?

Questions

 • AT&T Fiber Account

31

5

0

why am I getting this email? I don't have att mobile

Why am I getting email below? I don't have att mobile! Hi MARY,We've received your payment.Service: WirelessAccount number: ending in 1695Amount: $99.17Payment date: 01/26/2021Payment method: Bank DraftConfirmation: 6VX7EPAYM0F0BK2

Questions

 • Wireless Billing

21

7

0

ATT website has lost all payment information and won't accept new payment options.

ATT website has lost all payment information and won't accept new payment options. Of course... the chatbot is useless and I can't find a human to speak with. ANyone have any recommendations?-C

Questions

 • Wireless Billing

50

1

0

My wife and mother in law dropping calls every time they talk and MMS won't send when WiFi is turned on

Hi -  My wife and mother in law both upgraded to the Galaxy S20 in March 2020 2 days after the phone came out. Previously they were using Galaxy S8s. They had no issue with the S8s and now with the S20s, they drop calls to each other every single time they call each other since March. They can't sen

Questions

 • Samsung

21

1

0

unable to sign into email app on my phone or my desktop

About a week or so ago, the app on my desktop signed me out of my AT&T email and said I needed to sign in again. I have tried signing in, but it tells me unknown destination after I put my password in. I thought it was the app and deleted it, using the web instead.  Now, I am getting the s

Questions

 • AT&T Internet Account

102

1

0

Getting "This subscriber is not eligible to join your account." trying to add line to family plan.

Got my wife a new pre-paid line, they told us to wait a month and then add her to the newly created family plan, she got the text to accept the invitation but nothing happened it stayed as pending so I canceled it and now I get the error when I try to add her again. ATT store guy told us they couldn

Questions

 • Plans & Features

30

1

0

PACE 5268 AC Questions about reliable

1) is pace 5268 ac capable of passing 1000 Mbps through modem / router to devices? 2) why can't wi-fi bands 2.4 Ghz & 5 Ghz be named diffrent? all my 5 Ghz capable devices end up on 2.4 Ghz after 15 factory resets I am getting tired of trying to get them on 5 Ghz band. 3) why are websites

Questions

 • AT&T Fiber Equipment

32

5

0

What does the following diagnostic error message mean?

What does the following diagnostic error message mean? Diagnostic Error: "WAN DHCP timeout 2 /var/log/net.log 2021-09-21T14:47:08 1 day, 8:08:19." AT&T Gateway Model BGW320-505 The above error was generated by Google Nest Wifi Support.  I am getting extremely slow speeds from the

Questions

 • AT&T Fiber Equipment

22

6

0

Can't Connect To bellsouth.net Email Using Thunderbird

Just recently started having issues with connecting to my old bellsouth.net email address using Mozilla Thunderbird on a Windows 7 Ultimate PC. It still works fine on my iPhone. When the problem started, I found an article saying to use inbound.att.net now instead of the yahoo pop server that we s

Questions

 • AT&T Internet Email & Security

275

3

0

Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

 • Apple

728

10

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0

Does AT&T know their website is buggy and does not appear to be taking payments correctly? Have you guys been hacked?

I use Firefox browser: 1. I log in. I select I want to pay my bill.  I get a white blank screen. 2. I log in. I select I want to manage my text-2-pay.  I get a white blank screen. I change to Google Chrome browser: 1. I log in.  I select I want to view billing.  I select I w

Questions

 • Wireless Billing

17

0

0

HBO Max Login with Unlimited Plus

I have spent the morning working on trying to log into HBO Max (which the virtual support said my plan was eligible for) and I have had no luck. I have tried on my phone and computer and I know my login works because I was able to sign into myATT. Whenever I put my log in information in, it says   "

Questions

 • Login support

286

1

0

Prepaid Activation Problems

I've gone through all kinds of loops trying to reach a real person on the phone, but the automative system just wouldn't forward me to a real person to help me with activation. I'm trying to port my number to a prepaid sim that I ordered recently and when I go to activate it I get the message &

Questions

 • More AT&T PREPAID Discussions

38

1

0

Need invoice for phone purchased online

This is ridiculous that AT&T doesn't easily supply invoices for a phone purchased on their website. Searching for this issue shows that many others have had this problem. This is the first company I've ever dealt with that doesn't have one readily available; (Edited per community guidelines) is

Questions

 • Android

10

1

0

Contact Information for AT&T's Distribution Department

I need to contact the distribution department in order to gain more information on alignments of buried/overhead lines that may exist on a site where my engineering company is entering a design phase. And as an FYI, I already have placed a OneCall and this is the direction given to me by them, to

Questions

 • AT&T Phone Equipment

22

6

0

New phone, same SIM card ? Shouldn't this work ?

I have a replacement unlocked phone for my existing unlocked phone on an AT&T prepaid plan. I transferred the SIM card from the old phone to the new one. On the "Update Device" page, I am trying to enter the new IMEI number, but get the following error message: "Please try again, ONLY ent

Questions

 • Phones, Tablets & Devices

38

4

0

AT&T Netgear AirCard 770S and the AT&T Netgear M1 Nighthawk Hotspots

I chatted with a woman From AT&T to get setup to go to the AT&T Store near me. I told her I was using the 770S now with AT&T Network to use data. I told her I would like to change back to AT&T as my ISP. She set me up to get a new Netgear M1 Nighthawk and I was going to get the 100 G

Questions

 • AT&T Internet Installation

78

4

0

Closed

NFL Sunday Ticket TV

Hi, I made some posts that went private with regards to getting help on NFL Sunday Ticket TV for students, but I noticed the private thread has been taken down (I receive the 404 message) when I still haven't been able to be helped yet--the last where we left it was that (for some reason) my acco

Questions

 • Streaming WatchTV

47

3

0

refund

i made a payment to a prepaid account with my debit card and my money is still pending and the customer service said my number was working and i just need my $55.18 back since my number is with someone else phone so im in need of my money back. 

Questions

 • Account & Usage

21

5

0

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