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AT&T Sent out Corrupt Update

SIM Card Removed, Reboot.... This is a message I'm getting 2-3 times a day lately.  When it first started, I did a factory reset, that didn't fix it.  A few days later I went to the AT&T store and got a new SIM, that didn't work either, but the store rep said it's been something they've seen a lot o

Questions

 • Samsung

725

3

0

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

44

1

0

Non-payroll Worker Account flagging request

Hi,  I am a non-payroll worker (Contactor) who just created a forums account to help lend support in my off-times. On account creation, I made sure to check the box that asked about employee status and listed my at&t uid, but my account wasn't flagged for the correct rank for some reason.

Questions

 • Community lounge

30

5

0

Upnp

I am having trouble activating my UPnP. I have an Xbox One and it says my UPnP is not successful, my NAT type is moderate, and it is causing constant lagging in my games, making most games almost unplayable. I have an ethernet cable connected to the ATT EXT right now, hooked up to the xbox. It is no

Questions

 • AT&T Internet Equipment

53

0

0

I cancelled the severe but the bill is charged.

I paid my bill autopay until this March but I am not in USA now and won't be go therin long time so I cancellemy service since March. But the bill of April was charged and I got the mail that bill for May will also charged. I tried to log in the website or thought the app but somehow it doesn't wor

Questions

 • Wireless Billing

17

1

0

Galaxy S6 won't recognize my SIM card

I just switched to Android and got a Galaxy S6 brand new from Wireless Providers last week. It worked fine up until today (five days of normal use), when it gave me the error message "No SIM: Insert SIM Card." I've tried all the normal recommendations on this such as cleaning the card with an eraser

Questions

 • Samsung

1.9K

3

0

0

AT&T Internet Security Suite

The link to download is messed up and I have called multiple times and it is still messed up. Every time I try to get to the download page an error page appears and logs me out.  Will someone please fix this?

Questions

 • AT&T Fiber Account

31

5

0

why am I getting this email? I don't have att mobile

Why am I getting email below? I don't have att mobile! Hi MARY,We've received your payment.Service: WirelessAccount number: ending in 1695Amount: $99.17Payment date: 01/26/2021Payment method: Bank DraftConfirmation: 6VX7EPAYM0F0BK2

Questions

 • Wireless Billing

21

7

0

VPN issues Nashville area

As of this morning (3/25/20) we've started experiencing massive issues with our service when connecting to our corporate VPN. I can switch my laptop over to my 4G Verizon card and our corporate VPN service will work fine, but through AT&T Fiber we're dropping 20% or more of all packets and it's prac

Questions

 • AT&T Fiber Equipment

29

1

0

refund

i made a payment to a prepaid account with my debit card and my money is still pending and the customer service said my number was working and i just need my $55.18 back since my number is with someone else phone so im in need of my money back. 

Questions

 • Account & Usage

21

5

0

Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

 • Apple

728

10

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0

iPhone 11 Promotion - Never applied to my account!!

I switched to AT&T from Verizon in October 2019. I switched under an iPhone 11 Promotion where you get $500 off if you switch from Verizon and $200 if you trade in a phone (which I did and sent back to ATT!). I switched 2 lines, 1 of them I traded in an iPhone, one I did not. 1 line overcharged $

Questions

 • Wireless Account

26

1

0

DONT BECOME AN AT&T CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AT&T ran a promotion in September, get a free Samsung Galaxy Note 20 5G w/ eligible trade-in. My wife, and I left T-Mobile, switch to AT&T. My first bill was insane, it was $500 after fees, and a bunch of other (Edited per community guidelines). I called customer service, they said that is w

Questions

 • Wireless Billing

47

6

0

Payment not posted to account

Hello @ATTCares,On March 8, I tried to pay into my prepaid account four times. Each time, I got an error message from the website saying the payment could not be completed. Finally, I contacted my credit card company (as the error message requested), and they said the first two charges had gone thro

Questions

 • More AT&T PREPAID Discussions

334

0

0

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Pc

hola, compré un iphone en Chile y en AT&T me aparece bloqueado por extravío :( existe alguna forma de solucionar ese problema!!!!!!!! me dijeron que era de un único dueñoo :'(

Questions

 • Apple

18

1

0

Wifi calling is bugged on Note 4

Wifi calling is bugged on Note 4. Have talked to 5 tech supports with no solution:1. Verfied network settings in phone are correct.2. Tried multiple wifi connections and multiple 4G lte areas.3. Emptied Cache in phone.4. Reset phone.5. Started phone in safe mode and tried.Last resort is do a Full fa

Questions

 • Samsung

1.3K

16

0

0

My wife and mother in law dropping calls every time they talk and MMS won't send when WiFi is turned on

Hi -  My wife and mother in law both upgraded to the Galaxy S20 in March 2020 2 days after the phone came out. Previously they were using Galaxy S8s. They had no issue with the S8s and now with the S20s, they drop calls to each other every single time they call each other since March. They can't sen

Questions

 • Samsung

21

1

0

unable to sign into email app on my phone or my desktop

About a week or so ago, the app on my desktop signed me out of my AT&T email and said I needed to sign in again. I have tried signing in, but it tells me unknown destination after I put my password in. I thought it was the app and deleted it, using the web instead.  Now, I am getting the s

Questions

 • AT&T Internet Account

102

1

0

Need invoice for phone purchased online

This is ridiculous that AT&T doesn't easily supply invoices for a phone purchased on their website. Searching for this issue shows that many others have had this problem. This is the first company I've ever dealt with that doesn't have one readily available; (Edited per community guidelines) is

Questions

 • Android

10

1

0

What does the following diagnostic error message mean?

What does the following diagnostic error message mean? Diagnostic Error: "WAN DHCP timeout 2 /var/log/net.log 2021-09-21T14:47:08 1 day, 8:08:19." AT&T Gateway Model BGW320-505 The above error was generated by Google Nest Wifi Support.  I am getting extremely slow speeds from the

Questions

 • AT&T Fiber Equipment

22

6

0

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