Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.3K)

Relevance
Selected Relevance
Issue with One UI 6.0 update

Ever since updating to One UI 6.0 I get a persistent error "android.processes.acore" has stopped functioning. This prevents me from using the messages app and from making any calls, core functions your service is meant to enable.... I've read this to be a common error only experienced by AT&T

Questions

195

1

0

PHONE LOCKED

I’m having issues trying to switch my Carrier from AT&T to Docomo Pacific as I’m visiting Guam. Docomo Pacific, the local carrier here, noted they would do a test run on their ESim, and instead, full on installed in. When this happened, my phone was locked by AT&T and there is now nothing Do

Questions

48

2

0

Denied two $1,000 credits for phone promotion

I was talked into upgrading 3 of my 6 phones based on an offer of $1,000 trade-in credit per phone for any Samsung phone I would exchange (any phone any condition). I brought the three Samsung phones into the AT &T Authorized Retailer, Prime Communications, the largest AT&T retailer, but th

Questions

96

8

0

Intermittent access to third party DNS server

This is a repost, as the previous one seems to have been filtered, I'm guessing due to including shell commands to help illustrate the problem and my analysis of it. Hi, I have AT&T fiber in the Madison, WI area. I'm having intermittent access issues to external DNS services like dns.adguard-d

Questions

235

16

no password provided for email - even when pw is inputted

My email that I have had for 30 years suddenly will not work!! The error message is "no password provided for --email". This is in spite of inputting the password. I cannot find customer support with out having to "PAY" for it? I have used 3 separate apps and browsers to attempt to log in to no ava

Questions

224

5

0

Wifi says "no internet", but ethernet works just fine!

So, my Wifi says "no internet", but ethernet works just fine! On my iphone in the wifi setting it often randomly says "no internet access" in little letters below the wifi name. This or it will say it cannot connect to my wifi.  It's random and bizarre and can be really disruptive.&nb

Questions

1.9K

2

Calls on home phone bill but that number was never called

I have been receiving phone charges on my home phone bill for phone calls from an El Monte number. The charges range from $5 or higher and while AT&T support have removed the charges from my bill in the past, I still see this same phone number pop up on my bill from time to time. I do not recogn

Questions

195

4

0

Text from 55496 telling me to register my new account at register.att.com/###### but I am not an AT&T customer

Does anyone have experience with this one? I assume it is just a scam trying to get me to click the text and the link, but how can I be sure? Thanks!

Questions

416

5

0

Want to inform ATT about issues with FF14 data servers and ISP providers, copied from FF14 Lodestone.

05/25/2023 11:55 PM Connection Quality to North American Data Center Degrading for Customers Using Certain ISPs (May 26) We are currently receiving a large number of inquiries from customers using certain ISPs about degraded connection quality when connecting to the North American data cente

Questions

198

5

0

My device unlock was approved, yet instead of a link I received "Your unlock instructions: ${masterData.unlockInstruction}"

As the subject line states, my unlock request was approved but I did not receive a link to the unlock instructions. It appears to be a reference to a function that is *supposed* to return a link, but obviously that function didn't return a value. It's sad that I have to resort to posting on an AT&

Questions

379

4

0

Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

53

0

0

bought iphone 15 pro max from best buy using trade in deal, now best buy doesnt say i selected trade in...

To continue the header, i purchased the iphone 15 pro max & picked it up from my local best buy store 15 days ago. I did in-store pickup, so in the midst of the order i placed, i selected YES to a trade in & then put in my iPhone 11 i planned to trade in. Best buy's website asked me all the question

Questions

3.2K

6

0

Phone trade-in scam

I purchases an iphone15 pro online. Traded in an iPhone 12. Sent iPhone 12 in the provided packaging on 9/28/23. No correspondence on trade-in status. As of today 2/10/24 Online it still indicates the trade-in is not complete. I called this morning. I was told the phone was received in mid October.

Questions

81

4

NumberSync Error Code sd-sdk-400

I'm trying to Sync my new Galaxy Watch 5 to my Samsung S20 Ultra and I keep receiving an error code NumberSync Error Code sd-sdk-400. Any suggestion?  I already reset the watch and also tried doing it on mt AT&T.com with no luck either. My watch is also activated. I don't know what to do.

Questions

2.5K

11

0

phone shut off due to fraud?

I have three phones on my account, one has been shut off due to suspected fraud, the number they had me call 800-439-0425 said leave a message, someone will call you back within 48 hour! how do you call me back with my phone shut off???? 48 hours? how is this acceptable customer service?

Questions

289

1

0

AT&T e-mail requiring a new password continuous loop

I am having a login problem that is causing a looping issue. I have seen this same issue posted in this forum and I have added my comments to this other thread, however the AT&T help specialist has not responded to any of my comments in that thread (only the original member that started the thr

Questions

4.7K

17

How do I access my sbcglobal.net email account?

How do I access my sbcglobal.net email account - For some reason, my sbcglobal email account that I have registered on my phone says there's an error and I need to sign in. When I try to sign in it says my password is incorrect, I tried answering the questions but it kept saying error, ended up lock

Questions

611

2

Forwarding Verification Email Does not work

Trying to forward my att emails. Received a confirmation email: You’ve added ____(omitted)______to your Yahoo account __(omitted)[email scrubbed]. Please click here to verify this email address. Have a great day! Thanks, Yahoo The "click here" link sends me to an AT&T Error: Something's gon

Questions

16

4

0

NO SIM after samsung update

Updated my A52 phone with the new Samsung software update on 10/14 and after the phone restarted my phone is reading NO SIM...unable to make phone calls/text messages/use data...went by the At&t store and they replaced the sim card twice. They confirmed its working and the sim card is being read

Questions

933

4

Oneplus A6013 Compatible on "whitelist"

Sorry if it's in the wrong forum. I didn't know what category topic this falls under. I bought my own phone at Amazon. I had T-Mobile now I have AT&T.I went into the store and asked if my phone was compatible, the guy did some tests and used their sim in my phone and said it's compatible. H

Questions

132

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.