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Activate Error ACT107 : Hmm ... looks like there aren't any numbers we can activate on this wireless account.

New phone & SIM to activate: Samsung Galaxy S22 Ultra Old phone trading in: Samsung Galaxy S20+ Note: When I upgraded to my S20+ two years ago, I never activated the new SIM and just used the one from my old phone and placed it in the new phone. Kept the new SIM in the box. Situation: Or

Questions

104

2

0

Who do I call for a real resolution to my case.

I have found no way for me to get to someone who may be able to help me. I bought a phone in June and returned it. AT&T reps can see that it was returned with the shipping label AT&T provided but then it never got to them. They also checked and know the phone has never been turned on. I have

Questions

528

7

0

Calls on home phone bill but that number was never called

I have been receiving phone charges on my home phone bill for phone calls from an El Monte number. The charges range from $5 or higher and while AT&T support have removed the charges from my bill in the past, I still see this same phone number pop up on my bill from time to time. I do not recogn

Questions

194

4

0

Unable to login to ATT Mail - We’ve detected a SIM card change. Select Try another way to use a different mobile number

I have seen this question asked fairly recently, but I am having the same issue. I upgraded my phone from 12 Pro Max to the 15 Pro Max, and unable to get to my email. Does not matter which browser I use, computer or phone, I have tried I forgot my password, but still end up back at the 2 factor aut

Questions

670

3

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Multiple Issues on iPhone & iPad After Changing AT&T Password

@ATTHelp I find myself here again, 2 years after posting about the same issue.  I updated my AT&T password, then my email stopped working on my iPhone and iPad. Clicking the Re-Enter password link brought up the Yahoo screen within the IOS settings and it showed my AT&T email by

Questions

265

2

Denied two $1,000 credits for phone promotion

I was talked into upgrading 3 of my 6 phones based on an offer of $1,000 trade-in credit per phone for any Samsung phone I would exchange (any phone any condition). I brought the three Samsung phones into the AT &T Authorized Retailer, Prime Communications, the largest AT&T retailer, but th

Questions

96

8

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ATT can't find my trade in phone!!!!!

My family and I have been ATT customers for 25 years. We have been happy until I upgraded my phone with a trade in at an ATT store.  I did not keep my paperwork as I assumed that my info would be stored on my account.  The store mailed back my trade in phone but ATT has no record of recei

Questions

70

4

0

Connection Problem or Invalid MMI Code

Apparently my sim card is active (paid fee on phone on and they said it was active), but when I open the phone up I get a 'Connection Problem or Invalid MMI Code', prompted to 'Sign in to network: AT&T' but when I try to sign in I then get invalid web page, and can't make or receive phone calls

Questions

486

14

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AT&T Sign-In does not recognize my email or username. UNABLE TO LOG IN

After getting booted off my Yahoo app and unable to log-in to my AT@T email account, Yahoo Customer Support confirmed that they can see that my account still exists. I use this account every single day. I was locked out today, August 6th. I am unable to speak with anyone from AT@T to retrieve my per

Questions

633

8

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Sign in to access AT&T Mail and Currently.com

Why do I receive this message when I HAVE NOT unsuccessfully logged in too many times?: Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue. CARE CODE: 205.2 [LU003] The first time it happened I reset my password. Now

Questions

858

3

0

Closed

Being charged for Damaged phone that was sent in perfect condition using your Return kit and USPS label

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

Questions

619

2

0

Closed

ERROR CODE SSACT-501

Have a used prepaid iPhone, bought a new prepaid sim through AT&T and now it’s saying it cannot activate my sim because my IMEI is still in contract when I know it was bought through prepaid service by my friend who was also using it as AT&T prepaid!? I just want it to activate! What do I do

Questions

59

1

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Software Update Interrupted

Dear Support Team, I am writing to bring to your attention a recurring issue with my S22 device. The "Software Update Interrupted" message keeps appearing, indicating that there is no internet connection available to check for updates. I have encountered this problem repeatedly, and it hinders my

Questions

548

5

0

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

406

5

My device unlock was approved, yet instead of a link I received "Your unlock instructions: ${masterData.unlockInstruction}"

As the subject line states, my unlock request was approved but I did not receive a link to the unlock instructions. It appears to be a reference to a function that is *supposed* to return a link, but obviously that function didn't return a value. It's sad that I have to resort to posting on an AT&

Questions

378

4

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Issue with One UI 6.0 update

Ever since updating to One UI 6.0 I get a persistent error "android.processes.acore" has stopped functioning. This prevents me from using the messages app and from making any calls, core functions your service is meant to enable.... I've read this to be a common error only experienced by AT&T

Questions

195

1

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Text from 55496 telling me to register my new account at register.att.com/###### but I am not an AT&T customer

Does anyone have experience with this one? I assume it is just a scam trying to get me to click the text and the link, but how can I be sure? Thanks!

Questions

415

5

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Number Porting Is Not Being Finalized

I've been trying to port my wireless number from AT&T to Verizon for over a month. I requested a transfer PIN from AT&T and provided it to Verizon within the 4-day window, received a SIM card from Verizon, and put in a phone (a different phone than the one I used with AT&T) to finalize t

Questions

72

1

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Wifi says "no internet", but ethernet works just fine!

So, my Wifi says "no internet", but ethernet works just fine! On my iphone in the wifi setting it often randomly says "no internet access" in little letters below the wifi name. This or it will say it cannot connect to my wifi.  It's random and bizarre and can be really disruptive.&nb

Questions

1.9K

2

How to install wifi

I was told I get att internet at my apartment. I cannot find the broadband jack but my apartment does have this smart home set up, called Alloy. Any tips on how to get my wifi set up.

Questions

264

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