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Can't log into At&t account

When i try to log in using my laptop, the logging in pop up stays open and does nothing. when using my at&t app on ipone i get an error code (RESLGN0103) after a message that reads,          "A temporary system error prevents us from retrieving your account information at this          time. please

Questions

 • Online Account Access

4.3K

7

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0

Closed

EMERGENCY CALLS ONLY?

I am not able to make calls. My phone says Emergency calls only and I do not have internet access as well.Is there an outage here in Mcloud OK?

Questions

 • More AT&T PREPAID Discussions

41

2

0

Help! Updated and touchscreen unresponsive.

Hello,This morning my phone decided to update itself, an AT&T update on the galaxy s5, and now my touchscreen will not respond. The physical buttons work, but I can't unlock my phone because it doesn't seem to recognize when it's being touched. How can I fix this?

Questions

 • Samsung

846

1

0

0

Fixed Wireless Internet spotty, awful during day and fine at night.

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im

Questions

 • AT&T Internet Equipment

44

3

A system error occurred. Please try again. Trying to Install Security Suite by McAfee

I am trying to download antivirus for my PC on windows 10. I clicked the link on the At&t website in product support for the internet security suite. I log in my account information with no issues and clicked on English download. Then I am prompted to the McAfee page which should have the downlo

Questions

 • AT&T Internet Features

20

0

0

Can't get help unlocking Galaxy S20 bought from Samsung

When I purchased the S20 from Samsung, the website asks if you want it unlocked or set to a carrier. I selected AT&T since they were my carrier. Now I'm trying to leave AT&T and for some reason they can't unlock it (getting the "Looks like the IMEI number you entered doesn't match an AT&

Questions

 • Samsung

56

0

0

Can I have two DSL internet providers in the same home?

My family is currently using xfinity for this internet, is it possible to have another DSL internet provider? (AT&T) I'm not eligible for fiber.

Questions

 • AT&T Internet Installation

20

1

0

Can't get help with bill credit

I've been trying to get help with a bill credit that was promised from a BOGO. That was Dec. 2018. Twice I have been given case numbers assuring me I would see the credit on my bill. It never has been credited yet and I can't get help online or with a live agent bc it always says they are busy and i

Questions

 • Wireless Account

24

1

0

setting greeting on att phone model 83201 base model

How do I set a personal greeting for base model 83201 phone

Questions

 • AT&T Phone Features

6

1

0

Deceptive sales tactics

In May 2019, I had called to add a line to a family plan. Customer service informed me they were offering $5 month installment plan on an Iphone 7. In August 2019, I noted that instead of $5, they were charging me $18 per month so I called customer service and they said they would fix the issue. As

Questions

 • Wireless Billing

48

5

0

Installer broke my irrigation line and I'm not even a customer.

I am not an ATT customer and had the installer break my irrigation line. When I called ATT to report it. I received a number that att now said they cannot recognize and Sedgewick will not call back. I need to shut down my irrigation system and cannot do so until this line is repaired. My (Edited per

Questions

 • U-verse TV Equipment

25

2

0

error for snet.net address: "Failed to process account credentials"

As of 3/25/21 I can no longer "send as" my snet.net address in gmail. I have been able to send as my snet.net address in gmail for years and have not changed my password and my account settings are correct. Gmail tries to send those emails for 48 hrs and notifies me of the delay and then failure, sa

Questions

 • AT&T Internet Email & Security

18

7

0

New cable pole

AT&T installed a brand new pole, next to the old pole over a year ago. Since then, we have all been repeatedly calling to get the lines moved. There are so many lines that are unused currently connected, and when the pole was placed it pushed all the existing lines hanging back. We have a MESS o

Questions

 • AT&T Internet Installation

10

2

0

Duplicate account created by mistake by account representative - Options???

Hello! I'm currently travelling and with limited mobility due COVID. To keep contact I opened a new account online (via chat). I specifically asked for an eSIM to activate in my iPhone. The account representative opened a physical sim account and then an eSIM (2 lines instead of one!) After being un

Questions

 • Wireless Billing

12

5

0

worst service ever

I've tried for a month at this point to switch from consumer cellular to att and every time they switch me to different departments and don't help me out when they can't figure it out they make a new account I had 2 sim cards mailed out to me none of them work I've been billed 122 dollars for an acc

Questions

 • Wireless Account

16

1

0

device unlock problem

I live in Korea and bought a Samsung tablet for AT&T in the US.I have to unlock and use it, but the following message keeps appearing on the AT&T unlock device web page."Oops! Looks like we're having network difficulties. Try again later."I've tried it on all browsers for a month and it does

Questions

 • Device Features

11

1

0

AT&T / Yahoo! email > Contacts - Cannot Save New Info to Current Contacts. Cannot Save Any New Contacts.

Hello,   We have AT&T Yahoo! email. The Contacts feature is VERY important to us for our business.    For the last few months, we've no longer been able to save new info we try to add to a current / existing contact, nor can we save the info we enter when trying to make a brand new contact. The only

Questions

 • AT&T Internet Email & Security

14

0

0

Error connecting from phone

When connecting to some sites via Wi-Fi, the browser gives an error ERR_NAME_NOT_RESOLVED. However, many sites load normally. Here are a few I found: https://www.tripoto.com/ https://citizengo.org/ https://1win-rates.com/ru/ https://www.ted.com/   At the same time, these sites are loaded on t

Questions

 • Samsung

16

1

0

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely.

Questions

 • AT&T Fiber Equipment

30

0

0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

15

1

0

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