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Lousy

Lousy service, lousy customer service, lousy bill pay, inadequate personnel to serve customers appropriately, no special rates foe old folks, too many recorded messages,  AI, just plain lousy.

Questions

35

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0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

91

1

0

Closed

Fraud

Why would any normal, mentally sound person accept a second, weak @ss offer from AT&T, in exchange for their fraudulent actions? It is quite offensive. I would still owe them $600 for an iphone 14 I did not purchase. At&t is trash.

Questions

26

2

0

Refund never recieved and now given extra Charges.

I purchased the samsung21 ultra online and recieved a box with only a charger in it. Called at&t they kept telling me if I report it missing I can't use it. That's not a problem because I don't have it. They claim to have canceled the trade in too. The purchase was 11/12/2022. I have called seve

Questions

25

4

0

Moxee Hotspot business account

I have had my Moxee hotspot connected since February 25, and I am STILL unable to register my account online so I can log in and pay my bill. I have called more than a couple of times, and the last time I was reassured that my issue was given priority status. However, I am still not able to register

Questions

70

0

0

Cannot Sign Up Because Previous Owner of Phone Number Still Holds Account

I signed up for a new line with a new phone number this January, 2022. Since then, I'm having troubles signing up for apps/programs using this new phone number because the previous owner of the phone number still holds accounts using the phone number. Please help. Thank you.

Questions

72

1

0

Activate Error ACT107 : Hmm ... looks like there aren't any numbers we can activate on this wireless account.

New phone & SIM to activate: Samsung Galaxy S22 Ultra Old phone trading in: Samsung Galaxy S20+ Note: When I upgraded to my S20+ two years ago, I never activated the new SIM and just used the one from my old phone and placed it in the new phone. Kept the new SIM in the box. Situation: Or

Questions

100

2

0

at&t cellular scam stole sim

fraud at&t help support fraudulent action stealing active sim card account and information

Questions

22

1

0

Terrible customer service!!!

I placed an order online when there was better offer compared to what it is now. They delayed the online order till they made sure I don't get the offer. After that they made the same order over phone. When I call some say they will match the offer, some say they won't. No clue what is going to happ

Questions

52

0

0

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

92

0

0

Att.net email lockout need help

For some reason my att.net email account password got changed. I use this account for important emails. Security questions are not working and there is no other way around them without human help. AT&T automated chat is not helpful at all. Please help.

Questions

102

4

0

Dsl is terrible and slow

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

Questions

71

0

0

How to get an engineer to confirm if I can actually get service. I think online tool is wrong

So I live a decent sized development. Fiber was ran a couple of years ago and I thought it was so weird that we still had no ATT fiber because I would periodically check the availability tool. I recently learned though that a ton of my years got ATT fiber soon after and it's just my address it has a

Questions

133

1

0

Equipment Non return fees

I am now being sent to collections for $97.04 non return of equipment. Strange thing is that I returned the equipment and have the receipt from fed ex for the consolidation return.  I contacted att Directv when I received the first past due notice.  After the annoying ‘try to get someone

Questions

12

1

0

device unlock portal malfunction

I am having an issue with attempting to submit an unlock request.  I was unable to confirm the email sent to me within the 24 hour period before it expired.  When I try to submit a new request, I am told that there is already a request and that I am to confirm the email that was sent to me. But I ca

Questions

176

4

0

Fixing Promotion Errors

Can someone please tell me who is responsible for fixing an promotion error caused by an AT&T retail store? Should a customer be stuck paying for an error caused by AT&T? The store said they can’t fix it; customer service (611) said they can’t fix it. 

Questions

27

1

0

Playstation not connecting to PSN.

Is anyone having issues connecting to the PlayStation Network? My wifi and connection isn't an issue, I've read through many other forums and contacted both Sony and AT&T for help, but no success on either end. I've tried Port Forwarding, Buying a new router with new Ethernet CAT 5e, Upgraded my WiF

Questions

50

1

0

Smart Home Manager

Hello, I have been trying to setup my AT&T account and Smart Home Manager. I have entered my account #, email address, and/or zip code several times on "don't have a user ID? create one" and it always says "This data is invalid. Please try again." I am completely frustrated and want access to

Questions

25

1

0

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

56

1

0

CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

Questions

49

1

0

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