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Receiving Error when trying to submit Unlock Device request through ATT Device Unlock page.

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

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850

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Nov. 2015 Update Installation Error on Galaxy S6 Edge

I have now tried three times to install the Nov. 2015 FOTA update, download of update goes fine (connected to WiFi as instructed). Installation is where I hit a snag, I attempted to install the update, installation gets to about 30% (the latter two times same spot [or so], the first I'm unsure as I

Questions

1K

4

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Wifi calling is bugged on Note 4

Wifi calling is bugged on Note 4. Have talked to 5 tech supports with no solution:1. Verfied network settings in phone are correct.2. Tried multiple wifi connections and multiple 4G lte areas.3. Emptied Cache in phone.4. Reset phone.5. Started phone in safe mode and tried.Last resort is do a Full fa

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1.4K

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Unlock your device not work !!!!

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49

5

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New, unused, boxed, Moto Z2 Force: "Your unlock request was denied because there's an unpaid balance linked to your device."

I aquired a new,unused, closed box Moto Z2 Force, and AT&T denied my request.

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28

1

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link to "get started" in order to setup wireless in smart home manager does not work

the link to actually click and"get started" to set up wireless in the smart home manager does not work. other links (for example, to HBO Max) on the page work, but you are unable to click in to the "get started" link so I am stuck and can't move forward. Tried on two different mobile devices and I'm

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41

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

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104

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WiFi calling

Motorola 5G. WiFi calling was working fine..... All of soddenwont connect...says try again later. I have changed everything I know and still nothing....same message...try again later... idk what to do...I really need this setting 

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30

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Can't use data

My sim card status reads "unavailable" due to no provisioning website. How do I fix this problem?

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31

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HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

60

2

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No Mobile Data Service

Hello, As of around 10:00 am, I have been receiving the following notification when trying to send a message:   "No mobile data service: Temporarily turned off by your carrier"   The service bill has been paid for and payment isn't due for another week. Who may I contact to rectify

Questions

312

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2021 RAM LIMITED LONGHORN WIFI

I do not have the ability to give ATT&T my money for Wi-Fi service. I would like Wi-Fi and the function does not work / can’t create an account with ATT&T

Questions

35

1

AT&T HAS BLOCKED MY BIZ PHONE LINE FROM SENDING OUR CUSTOMERS TEXT MESSAGES IF THEY ARE AN AT&T CUSTOMER

I am an AT&T customer and have been for years with multiple lines and a heavy monthly bill. I use a different online phone service for our company main phone line. We are a vacation rental company and we use texting quite a bit. Sometimes we send similar texts out when sending guests similar (ye

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26

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Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

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72

1

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Phoenix 4 phone - not sending or recieving text messages

My text situation has gotten progressively worse. Often I cannot receive picture messages. In the past 24-48 hours, texts have been getting stuck in the "sending" stage.   Restarting the machine sometimes helps, but not always. I have also not received any messages after testing.

Questions

126

7

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Caller ID not working even after a week and 5 tech chats with AT&T

I added an iPhone 5 for my dad onto my family plan, but his Caller ID is not working. The number still shows up as "Unknown Caller" when he calls another iPhone (landlines seem OK). I've had 5 tech chats with AT&T and was reassured each time that the problem was solved--but not so. Told it was eithe

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28

1

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Unlock Device Portal down for weeks

Im using the non-AT&T customer option and i get this error: "We're sorry, but we're having technical difficulties with our network at the moment. Please try again later." I have been getting this for 10 days. When will this be remedied and why is it happening. Im able to enter my IMEI and my Make an

Questions

780

10

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Upgrade at Walmart failed with error

Tried to get my wife's iphone upgraded last week at Walmart. We are all within a family plan while a friend of us is the account holder. My wife had been added as authorized user to the family plan, and she did upgrade her phone successfully 2 years ago at Sam's Club.This time, we failed when trying

Questions

714

2

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iPhone IMEI Error

So I recently purchased a used iPhone 8 Plus but I am unable to use my SIM in it because it is apparently locked. I tried unlocking through AT&T's device unlocking page but I get a message that says the IMEI doesn't match an AT&T device while I'm 100% sure that it is. I am unsure of what to do now.

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57

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Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

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52

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