Last week tried to log into my home internet account. The password didn’t work, so I reset it. When trying to log in with the new password, the system asks to enter code that it sends to the phone. And here is when things go terribly wrong. The number on the file has been altered and has (and had) n

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

I need to report an error when trying to sign up for wireless service. Where do I email it to?   https://clcontent.att.com/dynamic/iamLRR/LrrControllerhttps%3A%2F%2Fwww.att.com%2Fbuy%2Fphones%2Fapple-iphone-xr-128gb-white.html%3Fintent%3DNEW

I just came to America and bought a sim card and 90 days tariff but I can't activate it, ERROR CODE: SSACT-523 keeps giving this warning

Hello,   I ported a number 4 days ago.  Calls work fine from any carrier.  Text messages work from ATT customers.  Any texts from other carriers (Verizon, Tmobile, Sprint, Google Voice) do not work and never come through.   I have worked through ATT technical support multiple times and it never help

I tried logging in to my AT&T prepaid account online but the error message: "The system cannot sign you in at this time. Call 611 for help." came up. I cannot use my phone to call 611 because I am currently overseas. This seems to be a recurring error in the AT&T prepaid accounts over the last sever

i have tried calling and no one seems to understand that i just cant get into my paygonline.com account

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

Recently I got ac815s. I am in Europe and could not update device to latest firmware.(My device has NTG9X40C_11.14.08.11)I receive error: -----Check for new software online:Update Error The session could not be completed and the device will automatically retry the check for an available update wit

I upgraded my phone and sent my phone back to AT&T in April or early May, checked the tracking for it to arrive, then after a few weeks threw the tracking number away. I didn't think to take a picture, as I'm sure to do next time, and now they are charging us for not returning the phone. I asked

I have a problem unlocking my device. When tying to submit a request, I receive this message:Looks like we're already processing a request for this IMEII've bought it second hand on Ebay. It's in my possesion for 3 weeks and still the same result for unlocking request.

I'm out visiting family in Cheyenne, Wyoming. I've never had problems with my service in Raleigh, North Carolina. Since I've been here in Cheyenne, my internet speed is so slow that I can't even run a speed test. I checked the coverage map and Cheyenne does show 5G. I'm not looking for 5G speeds, bu

I'm trying to Activate a new SIM into my phone

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Hello, I'm trying to Unlock my Samsung Galaxy S5. Everytime I go to the www.att.com/deviceunlock website I am receiving an error as soon as I enter the IMEI of the phone.It specifically says:"We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06#

I aquired a new,unused, closed box Moto Z2 Force, and AT&T denied my request.

I am attempting to set up a zmodo "EZCam" in my office and am unable to complete the set-up due an error message on my smartphone which reads "Network is abnormal. Connection timed out. Internet connection speed is too slow." Has anyone else had this issue when setting up a security camera? Thanks

I won brand new Galaxy S7 through a work promotion.  I have attempted to access the AT&T unlock portal  - https://www.att.com/deviceunlock/request/#/unlockstep1.   After entering the IMEI - I have been receiving the following message for days:  "We're sorry, but we're having technical difficulties w

I have now tried three times to install the Nov. 2015 FOTA update, download of update goes fine (connected to WiFi as instructed). Installation is where I hit a snag, I attempted to install the update, installation gets to about 30% (the latter two times same spot [or so], the first I'm unsure as I